Archive for July, 2018

Incident: Nottingham

Posted: Friday, July 6th, 2018 at 11:18 by Mark Yardley

We have experienced a brief loss of connectivity to our Nottingham PoP. Most services have now been restored. Initial investigation suggests a loss of power. Engineers are currently investigating and liaising with our suppliers.

Incident: Columbo

Posted: Friday, July 6th, 2018 at 08:37 by Mark Yardley

We are currently experiencing a loss of connectivity to our Columbo PoP. Engineers are investigating and updates will be provided when available.

  1. Mark Yardley says:

    Connectivity has now been restored and initial investigation suggests this was caused by a loss of power in this location. Engineers are continuing to investigate and liaise with our suppliers. We apologise for any inconvenience caused.

Planned Works: DSL Platform

Posted: Thursday, July 5th, 2018 at 16:57 by Steve Lalonde

Wednesday July 11 00:00-06:00 

Thursday July 12 00:00-06:00 

Friday July 13 00:00-06:00 

We are aware BT are performing planned works affecting a number of service aggregators spread across several nodes on our network. Some customers on each node will be affected and will experience an outage of up to ten minutes.

The work is essential for ongoing and improved capacity management on interconnects delivered to Entanet.  Any affected customer should reboot their equipment before calling support as this should resolve any unanticipated residual issue.

Incident: Columbo BT Openreach Circuits

Posted: Thursday, July 5th, 2018 at 09:28 by Mark Yardley

We are aware of a brief interruption to service for multiple BT Openreach circuits delivered to our Columbo PoP. Initial investigation suggests this was due to a loss of power to one of our cabinets. Service has been restored and engineers are investigating the loss of service with our supplier. We apologise for any inconvenience caused.

Planned Work: Peterborough.core

Posted: Wednesday, July 4th, 2018 at 16:14 by Richard Partridge

Tuesday 10th July 00:01 – 06:00

During the above window we will be commissioning new equipment into the Peterborough POP.  The work will require routing adjustments with one of our transit providers. The work is not expected to result in any downtime however the core should be considered at risk for the duration of the window whilst changes are taking place.

Planned Maintenance: Telehouse-east4

Posted: Wednesday, July 4th, 2018 at 11:33 by Gurinder Bansal

Thursday 12th July 2018 00:01 – 06:00

During the above window we will be completing a planned maintenance to upgrade standby hardware within telehouse-east4.core. Broadband traffic will be steered away from Entanet’s DSL platform in Telehouse to Interxion. Although no downtime is expected during this maintenance window, all other services should be considered at-risk.

  1. Gurinder Bansal says:

    This work is now complete.

At Risk: Virgin Media Circuits in Telford

Posted: Tuesday, July 3rd, 2018 at 16:52 by Mark Yardley

We are aware of a strike on the duct containing Virgin Media circuits delivered at our Telford site. Although no services are currently disrupted, these circuits should be presently be considered at risk.

Remedial work will be required by Virgin Media to assess the damage and repair the section. We will provide updates when we have further information.