Archive for September 27th, 2018

Emergency Maintenance: Interxion DSL Infrastructure

Posted: Thursday, September 27th, 2018 at 13:38 by Richard Partridge

Thursday 27th September 2018 17:45 – 18:15

During the above window we will be performing a software update and reload of one of the devices within the Interxion DSL infrastructure due to a severe low memory alert, outlined inĀ this post.

Broadband users connecting to the Interxion DSL infrastructure will experience a brief drop in connectivity whilst the device reloads. Downtime is expected to last no longer than five minutes.

  1. Mark Yardley says:

    This work is now commencing.

  2. Mark Yardley says:

    This work is now complete. Any users who have not yet reconnected are advised to reboot their equipment.

At-Risk: Interxion DSL Infrastructure

Posted: Thursday, September 27th, 2018 at 13:33 by Richard Partridge

We are currently aware of a severe low memory alert on one of devices which forms part of the Interxion DSL infrastructure. This device may reboot unexpectedly, resulting in a short loss of service for broadband customers currently connecting through the Interxion DSL infrastructure whilst the device reboots. Should this happen, downtime is expected to be no longer than five minutes.

An emergency maintenance window is being organised to rectify this issue and will be announced shortly.