Archive for October, 2018

Planned Work: Broadband Upgrades

Posted: Monday, October 29th, 2018 at 17:11 by Steve Lalonde

Monday 5th November 2018 22:00 to Tuesday 6th November 2018 02:00

During the above window broadband users connected via Cardiff, Manchester and Nottingham interconnects will be disconnected to reconnect via higher capacity interconnects.

The time per user to reconnect will usually be less than 10 minutes, if your connection does not reestablish in 10 minutes it may be necessary to reboot your router.

Users on Cardiff, Manchester and Nottingham interconnects that reconnect after 30th October 2018 will automatically be reconnected to the high capacity interconnects and will avoid the forced disconnect.

  1. Steve Lalonde says:

    Note: Users on Cardiff, Manchester and Nottingham interconnects can now choose to reconnect to migrate to the higher capacity interconnects.

  2. Steve Lalonde says:

    This work is about to start

  3. Steve Lalonde says:

    This work is now complete.

Emergency Maintenance: columbo.core

Posted: Tuesday, October 23rd, 2018 at 14:08 by Jamie Smith

Wednesday 24th October 03:00– 06:00

During the above window our supplier will be carrying out essential power works to one of our racks in this location. There will be disruption to services at this location, this includes DSL, Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 3 hours may be required to account for any unforeseen issues.

We apologise for the short notice and any inconveniences this may cause

  1. Jamie Smith says:

    Our supplier has advised that this work has had to be rolled back to the previous state due to an unforeseen fault that occurred with the new equipment once Installed. The supplier engineer has advised they will be liaising with the manufacturer to try and ascertain why this fault occurred.

    This work will need to be re-scheduled in due course.

    Apologies for any inconvenience caused by this.

Emergency Maintenance: nottingham.core

Posted: Monday, October 22nd, 2018 at 17:27 by Jamie Smith

Tuesday 23rd October 10:00 – 14:00

During the above window, one of our engineer’s will be carrying out essential preventative maintenance within our racks at this location to facilitate emergency power works being carried out by our supplier on Thursday 25th October. While this work is being carried out we expect no disruption to services, however any services terminating at this location should be considered at risk for the duration of this window.

Thursday 25th October 00:00 – 06:00

During the above window our supplier will be carrying out essential power works to both of our racks in this location. No downtime is expected due to the preventative measures taken above, however all services at this location should be considered at risk for the duration of the window this includes; DSL, Leased lines and Pseudowires terminating at this location.

 

  1. Gurinder Bansal says:

    Tuesday 23rd October’s work is now complete

  2. Jamie Smith says:

    Please be aware that the work scheduled for Thursday 25th, will now take place on Friday 26th between 00:00 – 06:00. These services are still to be considered at risk.

  3. Jamie Smith says:

    Pleased be advised that our supplier is now carrying out the scheduled work

  4. Jamie Smith says:

    This work has now been completed

Emergency Maintenance : stepneygreen.core

Posted: Monday, October 22nd, 2018 at 17:07 by Jamie Smith

Tuesday 23rd October 03:00 – 06:00

During the above window our supplier will be carrying out essential power works to one of our racks in this location. No downtime is expected, however all services at this location should be considered at risk for the duration of the window this includes; DSL, Leased lines and Pseudowires terminating at this location.

This will not be carried out concurrently with the planned work at Columbo http://noc.enta.net/2018/10/at-risk-columbo-core/

At Risk: columbo.core

Posted: Thursday, October 18th, 2018 at 11:30 by Jamie Smith

Tuesday 23rd October 03:00 – 06:00

During the above window our supplier will be carrying out essential power works to one of our racks in this location. No downtime is expected, however all services at this location should be considered at risk for the duration of the window this includes; DSL, Leased lines and Pseudowires terminating at this location.

  1. Jamie Smith says:

    Due to unforeseen circumstances we have had to cancel tonights supplier maintenance at this site. We will look to re-schedule this in due course.

    Apologies for any Inconveniences

Incident: edinburgh.core

Posted: Wednesday, October 17th, 2018 at 17:01 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Edinburgh POP. Engineers are already investigating. Further updates will be provided as and when they become available

  1. Jamie Smith says:

    Connectivity has been restored. Initial investigation indicates a power disruption in one of our cabinets at the site. This has been raised to our supplier for further investigation.

    We apologise for the inconvenience caused by this interruption.

Planned Maintenance: Telford

Posted: Wednesday, October 17th, 2018 at 11:41 by Mark Yardley

Wednesday 24th October 20:00 – 23:59

During the above window we will be performing cable management on equipment servicing Openreach leased line circuits terminating in our Telford location. Although this work is anticipated to cause no down time for services they should be considered at risk for the duration the window.

  1. Mark Yardley says:

    This work is now complete.

Incident: sheffield.core

Posted: Sunday, October 14th, 2018 at 11:53 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Sheffield POP. Engineers are already investigating. Further updates will be provided as and when they become available

  1. Jamie Smith says:

    Connectivity has been restored. Initial investigation indicates a power disruption in one of our cabinets at the site. This has been raised to our supplier for further investigation.

    We apologise for the inconvenience caused by this interruption.