Archive for November, 2018

Planned Work: Broadband Upgrades

Posted: Friday, November 30th, 2018 at 16:49 by Steve Lalonde

Friday 7th December 2018 00:00 – 06:00

 

During the above window broadband users connected via Sheffield and Slough interconnects will be disconnected to reconnect via higher capacity interconnects. The time per user to reconnect will usually be less than 10 minutes, if your connection does not re-establish in 10 minutes it may be necessary to reboot your router.

Users on Sheffield and Slough interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. William George says:

    This work is now commencing.

  2. William George says:

    This work is now complete.

Planned Maintenance: Telford

Posted: Friday, November 30th, 2018 at 13:52 by Alistair Patterson

Saturday 8th December 2018 20:00 – Sunday 9th December 2018 04:00

 

During the above window we will be carrying out essential maintenance within the racks that terminate Openreach circuits in our Telford location. This is service affecting with downtime expected to be no longer than 4hrs, however the full duration of the window may be required to account for any unforeseen issues. All affected customers have been contacted individually.

  1. William George says:

    This work is now commencing.

  2. William George says:

    This maintenance is now complete.

Planned Work: Broadband Upgrades

Posted: Thursday, November 29th, 2018 at 17:49 by Steve Lalonde

Thursday 6th December 2018 00:00 – 06:00

 

During the above window broadband users connected via Peterborough and Preston interconnects will be disconnected to reconnect via higher capacity interconnects. The time per user to reconnect will usually be less than 10 minutes, if your connection does not re-establish in 10 minutes it may be necessary to reboot your router.

Users onPeterborough and Preston interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. David Wheeler says:

    This work is now commencing.

  2. David Wheeler says:

    The work is now completed.

Planned Maintenance: Glasgow.core

Posted: Wednesday, November 28th, 2018 at 17:24 by David Wheeler

Thursday 6th December 2018 00:01 – 06:00

During the above window we will be replacing Glasgow.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include: Leased lines, DSL, EWCS, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    Due to a 3rd party carrying out essential power works in Edinburgh during the same initial works window, see NOC post: (At Risk: Planned Works – Edinburgh) We will be moving the above planned maintenance window forward to Wednesday 5th December 2018 00:01 – 06:00.

    There is no change to the works taking place but if there are any concerns please feel free to contact our customer support desk.

Incident: Sheffield Broadband

Posted: Wednesday, November 28th, 2018 at 11:17 by Adam Heath

We are aware of an issue currently affecting a number of broadband services in Sheffield.  We are investigating and will update when there is further information to provide.

  1. Adam Heath says:

    Service seems to be restored for a large number of the affected connections.

    We also are in correspondence with BT where we suspect the issue may have been, due to power on our core router and service to other types of connections such as leased lines, remaining throughout.

Planned Work: Broadband Upgrades

Posted: Tuesday, November 27th, 2018 at 17:22 by Steve Lalonde

Wednesday 5th December 2018 00:00 – 06:00

 

During the above window broadband users connected via Wolverhampton and Newcastle interconnects will be disconnected to reconnect via higher capacity interconnects. The time per user to reconnect will usually be less than 10 minutes, if your connection does not re-establish in 10 minutes it may be necessary to reboot your router.

Users on Wolverhampton and Newcastle interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. David Wheeler says:

    This work is now commencing.

  2. David Wheeler says:

    This work is now completed.

Planned Work: Broadband Upgrades

Posted: Friday, November 23rd, 2018 at 17:06 by David Wheeler

Tuesday 4th December 2018 00:00 – 06:00

During the above window broadband users connected via Milton Keynes and Stepney Green interconnects will be disconnected to reconnect via higher capacity interconnects. The time per user to reconnect will usually be less than 10 minutes, if your connection does not re-establish in 10 minutes it may be necessary to reboot your router.

Users on Milton Keynes and Stepney Green interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. David Wheeler says:

    This work is now commencing.

  2. David Wheeler says:

    This work is now completed.

Planned Work: Broadband Upgrades

Posted: Friday, November 23rd, 2018 at 17:03 by David Wheeler

Monday 3rd December 2018 00:00 – 06:00

During the above window broadband users connected via Colindale, Columbo and Kingston interconnects will be disconnected to reconnect via higher capacity interconnects. The time per user to reconnect will usually be less than 10 minutes, if your connection does not re-establish in 10 minutes it may be necessary to reboot your router.

Users on Colindale, Columbo and Kingston interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. Robin Posadas says:

    This work is now commencing.

  2. Robin Posadas says:

    This work is now complete.

Incident: Vodafone circuits

Posted: Wednesday, November 21st, 2018 at 22:25 by Neil Watson

Our monitoring has alerted us to a number of Vodafone circuits that are currently out of service. Our initial diagnostics indicate that the circuits are related to a single handoff point between Vodafone and us. Our engineers are investigating and are engaged with Vodafone. Further updates will be provided via this site. We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.

  1. John Benge says:

    Vodafone have confirmed that an engineer is conducting tests on fibres to ascertain the nature of the outage. We will provide further updates as soon as possible.

  2. John Benge says:

    Vodafone have arranged multiple engineer resources to this issue who are working on the fault. We will provide further updates as soon as possible.

  3. David Brewis says:

    Vodafone engineers are located within the data centre and working to troubleshoot and restore service.

    We will provide the next update by 10:45am

  4. David Brewis says:

    Vodafone engineers have identified a fibre break resulting in the loss of service. Appropriate teams have already been engaged to locate the break and resolve service.

    We will provide the next update by 11:45am

  5. David Brewis says:

    Vodafone field engineers continue to locate the fibre break, spare fibres have been identified to restore a level of service whilst a permanent fix is identified.

    We will provide the next update by 12:45pm

  6. Scott Morgan says:

    We are currently seeing a significant number of circuits reconnecting. Further investigation is ongoing to ensure all remaining services are brought back online.

    Further updates will be provided by 14:15.

  7. Scott Morgan says:

    As part of ongoing investigation into this issue, Vodafone are sending out additional engineering resources to their data centre.

    Vodafone believe the break to be located 43 meters into the fibre handoff, which they are working on to resume full service.

    Further updates will be provided at 15:15.

  8. David Brewis says:

    Engineers at the data centre are continuing to work with Vodafone fibre teams and resolve the second identified fibre break.

    Further updates will be provided by 16:15

  9. David Brewis says:

    Vodafone fibre engineers continue to examine the length of the fibre for further issues impacting service. The Entanet service centre are speaking with Vodafone incident managers to understand anticipated clear time.

    Further updates will be provided by 17:30

  10. David Brewis says:

    Vodafone engineers remain on site tracing the underlying infrastructure so that a permanent fix can be put in place for all affected services. We continue to work with the carrier to expedite the resolution with regular communication.

    Currently the agreed next stage is for engineers to work to determining the exact location for the fibre fault.

    Further updates will be provided by 18:45

  11. David Brewis says:

    We believe service to be restored following the identification of a faulty fibre patch. An incident report will be made available within 5 working days.

    We apologise for any disruption caused, if however you continue to be without service, please contact the service desk at your earliest convenience.

  12. David Brewis says:

    An interim report can be found here, whilst we await a full RFO.

At Risk: Planned Works – Edinburgh

Posted: Wednesday, November 21st, 2018 at 10:40 by Jamie Smith

Friday 30th November 2018 00:01 – 06:00  

During the above window our supplier will be carrying out essential power works to both of our racks in this location. No downtime is expected due to the preventative measures being taken, however all services at this location should be considered at risk for the duration of the window this includes; DSL, Leased lines and Pseudowires terminating at this location.