Archive for November 21st, 2018

Incident: Vodafone circuits

Posted: Wednesday, November 21st, 2018 at 22:25 by Neil Watson

Our monitoring has alerted us to a number of Vodafone circuits that are currently out of service. Our initial diagnostics indicate that the circuits are related to a single handoff point between Vodafone and us. Our engineers are investigating and are engaged with Vodafone. Further updates will be provided via this site. We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.

  1. John Benge says:

    Vodafone have confirmed that an engineer is conducting tests on fibres to ascertain the nature of the outage. We will provide further updates as soon as possible.

  2. John Benge says:

    Vodafone have arranged multiple engineer resources to this issue who are working on the fault. We will provide further updates as soon as possible.

  3. David Brewis says:

    Vodafone engineers are located within the data centre and working to troubleshoot and restore service.

    We will provide the next update by 10:45am

  4. David Brewis says:

    Vodafone engineers have identified a fibre break resulting in the loss of service. Appropriate teams have already been engaged to locate the break and resolve service.

    We will provide the next update by 11:45am

  5. David Brewis says:

    Vodafone field engineers continue to locate the fibre break, spare fibres have been identified to restore a level of service whilst a permanent fix is identified.

    We will provide the next update by 12:45pm

  6. Scott Morgan says:

    We are currently seeing a significant number of circuits reconnecting. Further investigation is ongoing to ensure all remaining services are brought back online.

    Further updates will be provided by 14:15.

  7. Scott Morgan says:

    As part of ongoing investigation into this issue, Vodafone are sending out additional engineering resources to their data centre.

    Vodafone believe the break to be located 43 meters into the fibre handoff, which they are working on to resume full service.

    Further updates will be provided at 15:15.

  8. David Brewis says:

    Engineers at the data centre are continuing to work with Vodafone fibre teams and resolve the second identified fibre break.

    Further updates will be provided by 16:15

  9. David Brewis says:

    Vodafone fibre engineers continue to examine the length of the fibre for further issues impacting service. The Entanet service centre are speaking with Vodafone incident managers to understand anticipated clear time.

    Further updates will be provided by 17:30

  10. David Brewis says:

    Vodafone engineers remain on site tracing the underlying infrastructure so that a permanent fix can be put in place for all affected services. We continue to work with the carrier to expedite the resolution with regular communication.

    Currently the agreed next stage is for engineers to work to determining the exact location for the fibre fault.

    Further updates will be provided by 18:45

  11. David Brewis says:

    We believe service to be restored following the identification of a faulty fibre patch. An incident report will be made available within 5 working days.

    We apologise for any disruption caused, if however you continue to be without service, please contact the service desk at your earliest convenience.

  12. David Brewis says:

    An interim report can be found here, whilst we await a full RFO.

At Risk: Planned Works – Edinburgh

Posted: Wednesday, November 21st, 2018 at 10:40 by Jamie Smith

Friday 30th November 2018 00:01 – 06:00  

During the above window our supplier will be carrying out essential power works to both of our racks in this location. No downtime is expected due to the preventative measures being taken, however all services at this location should be considered at risk for the duration of the window this includes; DSL, Leased lines and Pseudowires terminating at this location.