Incident: Virgin Media circuits

Posted: Tuesday, December 11th, 2018 at 13:15 by David Brewis

Our monitoring has alerted our service teams to a number of Virgin Media circuits that are currently out of service. Our initial diagnostics indicate that the circuits are related to a handover between Virgin Media and us, engineers are investigating and are engaged with the supplier. Further updates will be provided via this site.

We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.

One Response to “Incident: Virgin Media circuits”

  1. David Brewis says:

    We believe the incident to be resolved, during investigation engineers traced the issue to a faulty fibre patch.

    Engineers have replaced the link which has restored service and our engineers will continue to monitor.

    We apologise for the disruption caused by this incident.

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