Archive for January 6th, 2019

Incident: Vodafone Circuits

Posted: Sunday, January 6th, 2019 at 11:50 by Matthew Davies

Our monitoring has alerted our service teams to a number of Vodafone circuits that are currently out of service. Our initial diagnostics indicate that the circuits are related to a hub between Vodafone and us. Both we and the supplier are currently investigating to provide a solution as soon as possible. Further updates will be provided via this site.

We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.

  1. Matthew Davies says:

    The fault has been confirmed to a Vodafone hub. Engineers are being dispatched by the supplier to investigate the issue further. We’re expecting they will arrive on site soon, when further investigation will continue.

    A further update will be posted on this post as we receive further information.

  2. Matthew Davies says:

    Engineers are on site investigating the issue and work continues on site and fibre connections are being testing.

    We’re expecting a further update in the next hour and will update here with any further information in the meantime.

  3. Matthew Davies says:

    We believe this issue has now been resolved, engineers have confirmed they are seeing the hub back up and we can now see connections coming back online.

    Please reboot equipment on site before progressing any related issues further.

    Information regarding the fix will be posted here at a later date.