Archive for January 30th, 2019

Incident: Virgin Media circuits

Posted: Wednesday, January 30th, 2019 at 04:38 by Robin Posadas

Our monitoring has alerted our service teams to a number of Virgin circuits that are currently out of service. Our initial diagnostics indicate that the circuits are related to a hub between Virgin and us. Both we and the supplier are currently investigating to provide a solution as soon as possible. Further updates will be provided via this site.

We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.

  1. Robin Posadas says:

    Our supplier Virgin has confirmed that services should now be restored.

    We will provide the details of the cause and resolution of the outage once this information is available.

    We apologise for the disruption caused by this incident.

  2. Ryan Berrisford says:

    We have received confirmation from Virgin Media that the incident was caused by a planned network change which inadvertently affected a core link between Entanet International and Virgin Media.

    The incident has been raised into the Service Management team within Virgin Media, who have advised that an audit is taking place to stop this happening in the future.

    We apologise for any inconvenience caused and we’ll follow this through to resolution.