Archive for February, 2019

Incident: VoIP and Entanet Portals

Posted: Friday, February 22nd, 2019 at 14:14 by David Brewis

We are currently aware of an issue affecting access to customer portals and our VoIP platform. Engineers are currently investigating with updates to follow within the next hour.

  1. David Brewis says:

    We believe service is restoring with engineers continuing to work on the incident. If you continue to suffer disruption, please contact the technical service desk where a member of the team can investigate. A further update will be provided by 15:35.

  2. David Brewis says:

    Whilst we believed the incident to be resolved, customer reports prove this to not be the case. Engineers continue to investigate trying to return service as quickly as possible. A further update will be provided by 16:35.

  3. David Brewis says:

    We now believe this issue to be resolved, can you please retest prior to calling the desk. An RFO will be provided within 5 working days.

Planned Maintenance: birmingham-te.core.enta.net

Posted: Wednesday, February 6th, 2019 at 14:36 by Gurinder Bansal

Friday 15th February 2018 00:01-06:00

During the above window we will be replacing Birmingham-te.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include Transit, Leased lines, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 60 Minutes, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Planned Maintenance: bir.core.enta.net

Posted: Wednesday, February 6th, 2019 at 14:35 by Gurinder Bansal

Thursday 14th February 2018 00:01-06:00

During the above window we will be replacing Bir.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include Leased lines, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 30 Minutes, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Incident: faraday-nexus.dsl

Posted: Wednesday, February 6th, 2019 at 14:13 by Jamie Smith

We have experienced a loss of connectivity to some of our equipment in our Faraday  POP. Engineers are already investigating and initial diagnostics indicate a loss of power to the device. This will have effected a number of Broadband customers.

The device is now back online with sessions reconnecting, If your connection has still  not re-established it may be necessary to reboot your router.

 

Incident: Telford

Posted: Wednesday, February 6th, 2019 at 10:37 by Alistair Patterson

We are currently aware of an issue within our Telford Data Centre affecting connectivity. Engineers are currently investigating, updates to follow as soon as available.

  1. Alistair Patterson says:

    All services have been restored.

    If any further issues are experienced please contact our Support Desk.

    We apologise for the disruption caused by this incident.

Planned Maintenance: sheffield.core

Posted: Tuesday, February 5th, 2019 at 14:42 by Jamie Smith

Tuesday 19th February 2019 00:00 – 02:00

During the above window we will be performing a service effecting software update to this device.

We expect all services currently terminated in this location to have a maximum downtime of 15 minutes. Services Include Leased lines, Transit, and Pseudowires. Whilst actual downtime is expected to be no more than 15 minutes, the full 2 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

 

  1. Jamie Smith says:

    This work is now commencing.

  2. Jamie Smith says:

    This work is now complete.

Incident: camb.core

Posted: Friday, February 1st, 2019 at 14:19 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Cambridge POP. Engineers are already investigating. Further updates will be provided as and when they become available.