Archive for February, 2019

At Risk: Faraday Core

Posted: Monday, February 18th, 2019 at 17:14 by Iain Beveridge

23:30 Wednesday 20th April – 02:00 Thursday 21st April 2019 

After a power check at the above location, an issue has been identified with the power infrastructure. Emergency work will, therefore, take place during the above window where BT will swap out a faulty UPS and ATS within one of our racks.

No downtime is expected however all directly connected services should be considered at risk.

Incident: faraday.core

Posted: Thursday, February 7th, 2019 at 11:37 by Jamie Smith

We are currently experiencing intermittent power loss to some of our equipment located with the Faraday POP, this is Impacting ethernet services terminated at this location. Engineers are already investigating and the issue has been raised to the colocation provider as well.

Further information will be provided as and when it becomes available.

  1. Gurinder Bansal says:

    Connectivity to services has been restored and engineers are investigating the power infrastructure at this site. No further downtime is expected however all directly connected services should be considered at risk until further update.

Planned Maintenance: birmingham-te.core.enta.net

Posted: Wednesday, February 6th, 2019 at 14:36 by Gurinder Bansal

Friday 15th February 2018 00:01-06:00

During the above window we will be replacing Birmingham-te.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include Transit, Leased lines, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 60 Minutes, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Planned Maintenance: bir.core.enta.net

Posted: Wednesday, February 6th, 2019 at 14:35 by Gurinder Bansal

Thursday 14th February 2018 00:01-06:00

During the above window we will be replacing Bir.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include Leased lines, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 30 Minutes, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Incident: faraday-nexus.dsl

Posted: Wednesday, February 6th, 2019 at 14:13 by Jamie Smith

We have experienced a loss of connectivity to some of our equipment in our Faraday  POP. Engineers are already investigating and initial diagnostics indicate a loss of power to the device. This will have effected a number of Broadband customers.

The device is now back online with sessions reconnecting, If your connection has still  not re-established it may be necessary to reboot your router.

 

Incident: Telford

Posted: Wednesday, February 6th, 2019 at 10:37 by Alistair Patterson

We are currently aware of an issue within our Telford Data Centre affecting connectivity. Engineers are currently investigating, updates to follow as soon as available.

  1. Alistair Patterson says:

    All services have been restored.

    If any further issues are experienced please contact our Support Desk.

    We apologise for the disruption caused by this incident.

Planned Maintenance: sheffield.core

Posted: Tuesday, February 5th, 2019 at 14:42 by Jamie Smith

Tuesday 19th February 2019 00:00 – 02:00

During the above window we will be performing a service effecting software update to this device.

We expect all services currently terminated in this location to have a maximum downtime of 15 minutes. Services Include Leased lines, Transit, and Pseudowires. Whilst actual downtime is expected to be no more than 15 minutes, the full 2 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

 

  1. Jamie Smith says:

    This work is now commencing.

  2. Jamie Smith says:

    This work is now complete.

Incident: camb.core

Posted: Friday, February 1st, 2019 at 14:19 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Cambridge POP. Engineers are already investigating. Further updates will be provided as and when they become available.