Archive for February 22nd, 2019

Incident: VoIP and Entanet Portals

Posted: Friday, February 22nd, 2019 at 14:14 by David Brewis

We are currently aware of an issue affecting access to customer portals and our VoIP platform. Engineers are currently investigating with updates to follow within the next hour.

  1. David Brewis says:

    We believe service is restoring with engineers continuing to work on the incident. If you continue to suffer disruption, please contact the technical service desk where a member of the team can investigate. A further update will be provided by 15:35.

  2. David Brewis says:

    Whilst we believed the incident to be resolved, customer reports prove this to not be the case. Engineers continue to investigate trying to return service as quickly as possible. A further update will be provided by 16:35.

  3. David Brewis says:

    We now believe this issue to be resolved, can you please retest prior to calling the desk. An RFO will be provided within 5 working days.