Incident: VoIP and Entanet Portals

Posted: Friday, February 22nd, 2019 at 14:14 by David Brewis

We are currently aware of an issue affecting access to customer portals and our VoIP platform. Engineers are currently investigating with updates to follow within the next hour.

3 Responses to “Incident: VoIP and Entanet Portals”

  1. David Brewis says:

    We believe service is restoring with engineers continuing to work on the incident. If you continue to suffer disruption, please contact the technical service desk where a member of the team can investigate. A further update will be provided by 15:35.

  2. David Brewis says:

    Whilst we believed the incident to be resolved, customer reports prove this to not be the case. Engineers continue to investigate trying to return service as quickly as possible. A further update will be provided by 16:35.

  3. David Brewis says:

    We now believe this issue to be resolved, can you please retest prior to calling the desk. An RFO will be provided within 5 working days.

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