Archive for April, 2019

Incident: Voip Platform

Posted: Monday, April 29th, 2019 at 09:43 by Matthew Davies

We are aware of an issue that was affecting some users on our VOIP platform. We believe the issue has now been resolved and request any users affected to now retest the service.

Planned maintenance : Vodafone leased lines

Posted: Friday, April 26th, 2019 at 11:36 by david labouchardiere
Friday 3rd May 2019 00:01 – 02:00
During the above window our supplier Vodafone will be undertaking some planned maintenance.
We expect all affected services to have a maximum downtime of 1 hour. Whilst actual downtime is expected to be no more than 1 hour, the full 2 hours may be required to account for any unforeseen issues.
We will be in direct contact with those customers whose services will be affected.

Planned Maintenance: Wolverhampton TE

Posted: Wednesday, April 24th, 2019 at 11:09 by Gurinder Bansal

Friday 3rd May 2019 00:01 – 04:00

During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on wolv-te.core.enta.net.

We expect all services to have a maximum downtime of 1 hour. Services include: Leased lines, EWCS, Transit, Wholesale handoff and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 4 hours may be required to account for any unforeseen issues.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Incident: Colt circuits

Posted: Sunday, April 21st, 2019 at 05:42 by William George

We are aware of an issue affecting connectivity on some Colt Circuits. This has been raised to Colt and their engineers are currently investigating, updates to follow when available.

  1. John Benge says:

    Colt engineers have isolated the issue to circuits supplied through Telecity/Equinix and are currently continuing their investigations.

    Further updates will be provided as soon they are available.

  2. John Benge says:

    Colt engineers have located and rectified a cabling issue affecting circuits supplied through Telecity/Equinix. Services have been restored and will continue to be monitored for the next 24hrs.

Incident: Colt Circuits

Posted: Thursday, April 18th, 2019 at 03:29 by William George

We are currently aware of an issue with Colt circuits affecting connectivity.  This has been raised to Colt and their engineers are currently investigating, updates to follow as soon as available.

  1. Richard Partridge says:

    Colt engineering resource attended site this morning and subsequently rectified a fibre fault. Affected services have remained stable since. We have monitored throughout the day and are confident we can close the case.

Planned work in Milton Keynes.

Posted: Wednesday, April 17th, 2019 at 00:49 by John Hope

During the above window we will be replacing damaged 288F cable .

We expect all services currently terminated in this location to have a  downtime of up to 10  hours. Services include a number of Primary and Secondary FTTH nodes

Whilst actual downtime is not expected to be the full 10 hours, this may be  required to account for any unforeseen issues.

  1. Alistair Patterson says:

    This work was completed last night as planned.

Incident: Talk Talk Circuits

Posted: Tuesday, April 16th, 2019 at 10:16 by David Brewis

Our monitoring has alerted us to a number of Talk Talk circuits that are currently out of service. Our initial diagnostics indicate that the circuits are related to a single handoff point between Talk Talk and us. Our engineers are investigating and are engaged with the supplier. Further updates will be provided via this site. We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.

  1. david labouchardiere says:

    Our supplier advises they are not seeing any light levels from our hardware at the affected POP. Our NOC team have dispatched an engineer who is en route to the POP for further testing.

    Further updates will be provided when available.

  2. Jamie Smith says:

    An Engineer is currently on site Investigating the root cause of this outage, further updates will be provided as and when they are available

  3. david labouchardiere says:

    Service has been restored following repair by the attending enigneer. Customers are advised to reboot their equipment if they are still experiencing issues prior to contacting us via normal channels.
    We apologise for the inconvenience caused by this interruption.

Inbound Calls

Posted: Friday, April 12th, 2019 at 10:08 by Adam Heath

We are currently experiencing an issue with inbound calls across the business.  This is due to an incident with our phone system provider.  They are aware of the issue and are working towards a resolution as a matter of urgency.  We’ll update as soon as further information becomes available.  Thank you for your patience.

  1. Adam Heath says:

    The latest from our provider is that they have declared the incident as a major outage affecting both inbound and outbound services. They are still working towards a resolution and we will update upon receipt of further information.

  2. Adam Heath says:

    Our provider has advised us that they now believe the issue to be fully resolved after diagnosing and restoring service to a particular component. They do not expect any further issues with call delivery or platform stability.

    We apologise for any inconvenience this has caused.

Incident: Sheffield area

Posted: Wednesday, April 10th, 2019 at 23:24 by David Wheeler

We are currently aware of an issue within the Sheffield area affecting connectivity. Engineers are currently investigating, updates to follow as soon as available.

  1. David Wheeler says:

    All services have been restored.

    If any further issues are experienced please contact our Support Desk.

    We apologise for the disruption caused by this incident.

Planned Maintenance: Cardiff.core

Posted: Tuesday, April 9th, 2019 at 17:39 by Gurinder Bansal

Wednesday 17th April 2019 00:01 – 06:00

During the above window we will be replacing Cardiff.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 2 hours. Services include Transit, Leased lines, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 2 hours, the full 6 hours may be required to account for any unforeseen issues.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.