Archive for April 12th, 2019

Inbound Calls

Posted: Friday, April 12th, 2019 at 10:08 by Adam Heath

We are currently experiencing an issue with inbound calls across the business.  This is due to an incident with our phone system provider.  They are aware of the issue and are working towards a resolution as a matter of urgency.  We’ll update as soon as further information becomes available.  Thank you for your patience.

  1. Adam Heath says:

    The latest from our provider is that they have declared the incident as a major outage affecting both inbound and outbound services. They are still working towards a resolution and we will update upon receipt of further information.

  2. Adam Heath says:

    Our provider has advised us that they now believe the issue to be fully resolved after diagnosing and restoring service to a particular component. They do not expect any further issues with call delivery or platform stability.

    We apologise for any inconvenience this has caused.