Archive for June 25th, 2019

At Risk: Peterborough POP

Posted: Tuesday, June 25th, 2019 at 16:31 by Iain Beveridge

Monday 1st July 2019, 00:01 – 00:45

After a power check within Peterborough POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.

  1. This work is no longer needed to be carried out.

At Risk: Sheffield POP

Posted: Tuesday, June 25th, 2019 at 16:29 by Iain Beveridge

Tuesday 30th July 2019, 02:00 – 04:00

After a power check within Sheffield POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk. 

  1. Services indicated as at risk were impacted by this change. The change is however now complete.

Power upgrade VeloxServ Wolverhampton

Posted: Tuesday, June 25th, 2019 at 16:25 by Iain Beveridge

Wednesday 3rd July 2019 06:00 – 17:00.   

During the above window our supplier will be carrying out essential power works to the incoming supply that feeds the suite in this location. No downtime is expected due to the preventative measures being taken, however all services at this location should be considered at risk for the duration of the window.

Incident: L2TP broadband

Posted: Tuesday, June 25th, 2019 at 14:05 by david labouchardiere

We are currently aware of an issue affecting authentication for L2TP broadband circuits. Our engineers are working on the issue and further updates should be provided in the next hour.

We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.

  1. david labouchardiere says:

    Our NOC engineers have resolved an issue with the radius database and we can see services are now reconnecting. Please ask any affected customers to power cycle their router if they are still offline.
    We apologise for the inconvenience this may have caused.