Incident: L2TP broadband

Posted: Tuesday, June 25th, 2019 at 14:05 by david labouchardiere

We are currently aware of an issue affecting authentication for L2TP broadband circuits. Our engineers are working on the issue and further updates should be provided in the next hour.

We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.

One Response to “Incident: L2TP broadband”

  1. david labouchardiere says:

    Our NOC engineers have resolved an issue with the radius database and we can see services are now reconnecting. Please ask any affected customers to power cycle their router if they are still offline.
    We apologise for the inconvenience this may have caused.

Leave a Reply

You must be logged in to post a comment.