Archive for July, 2019

At Risk: Peterborough POP

Posted: Wednesday, July 31st, 2019 at 17:18 by Iain Beveridge

Friday 2nd August 2019, 00:01 – 01:30

After a power check within Peterborough POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.

Incident: slough.core

Posted: Wednesday, July 31st, 2019 at 10:49 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Slough POP. Engineers are already investigating. Further updates will be provided as and when they become available.

  1. Jamie Smith says:

    Initial indications believe this to be a power related issue within the PoP, we have raised this with the supplier and currently awaiting a response.

    Further updates to be provided as and when they are available

Incident: VoIP calls

Posted: Wednesday, July 31st, 2019 at 10:25 by david labouchardiere

We are currently aware of an issue affecting calls on the Unify platform. The issue should now be resolved so we would request affected handsets are rebooted prior to retesting.

We apologise for any inconvenience caused.

Planned Maintenance: Man-te.core.enta.net

Posted: Tuesday, July 30th, 2019 at 17:54 by Gurinder Bansal

Tuesday 6th August 2019 00:01 – 06:00

During the above window we will be replacing man-te.core.enta.net with a higher capacity router.

We expect all services to have a maximum downtime of 2 hours. Services include Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 2 hours, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Incident: wolv6.core

Posted: Thursday, July 25th, 2019 at 12:15 by Richard Partridge

We have experienced a brief loss of connectivity to wolv6.core. Engineers are currently investigating and further information will be provided as and when it becomes available.

  1. Richard Partridge says:

    This incident is still under investigation. Further information will be provided as and when it becomes available.

  2. This outage has been attributed to our third party supplier, we are still awaiting an update as to what caused the drop. We will try and provide further information by 16:30 today.

  3. We have experienced another brief loss of connectivity to wolv6.core. This will be investigated as part of the previous outage and updates provided as soon as we have information back from the third party supplier.

  4. Our supplier has identified a fibre disturbance on their network between Bristol & London. The signal degrade has cleared at this time & a full investigation is under way. We are awaiting further details to form a more detailed RFO.

  5. Upon escalation of this issue with our supplier we have not received a detailed explanation for this outage and therefore a sufficient RFO can not currently published. We have asked for further investigation and hope to receive a more detailed explanation in the coming days.

  6. Our provider has come back to say this blip was due to a 3rd party contractor working on some fibre in the same pit as ours and inadvertently knocked / bent the bundle were on causing signal loss momentarily. They sent out an engineer to make sure the fibre wasn’t damaged and have confirmed it wasn’t.

Planned Maintenance: Vodafone

Posted: Thursday, July 18th, 2019 at 18:02 by David Brewis

Thursday 8th August 2019 00:01 – 02:00

During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.

Planned Maintenance: Vodafone

Posted: Wednesday, July 17th, 2019 at 08:29 by David Brewis

Tuesday 6th August 2019 00:01 – 02:00

During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.

Incident – Power Loss

Posted: Sunday, July 14th, 2019 at 05:02 by Adam Heath

We have just experienced a loss of power to the Telford Office . Generator and UPS protection kicked in as expected however some internal systems remain offline.  This has been reported and is part of a bigger power-cut affecting multiple areas throughout the Telford postcodes.

This page will be updated as this incident progresses.

  1. John Hope says:

    As of 5:45 power has been restored.

    We are awaiting confirmation that all power services are returned by the suppliers.

  2. John Hope says:

    Our Suppliers have confirmed that this issue has now been resolved.

    We apologise for any inconvenience caused.

Emergency Maintenance: Mirada

Posted: Tuesday, July 9th, 2019 at 11:44 by Adam Heath

Tuesday 9th July 2019 15:00 – Tuesday 9th July 2019 15:30

Following the maintenance to this platform over the weekend, a further activity has been identified which needs to be completed at the earliest opportunity.

The activity isn’t related to, or the cause of any current functionality issues, but it is essential to the longer term reliability and resiliency of the platform.

Anybody trying to access the Mirada portal throughout the change window will be met with a temporary holding page advising of the maintenance.  Apologies for any inconvenience this may cause.

Emergency Maintenance: Mirada

Posted: Thursday, July 4th, 2019 at 18:38 by Adam Heath

Friday 5th July 2019 12:00 – Monday 8th July 2019 09:00

During the above window we will be performing maintenance on the server which accommodates the Mirada portal.  Therefore, from the start time of the above window, the Mirada portal and it’s functionality will not be available to users.

The stated end date/time of this maintenance window is subject to change and we are looking to provide further information in relation to this, prior to the start time tomorrow.

Apologies for the short notice and for any inconvenience this emergency maintenance may cause.

  1. Adam Heath says:

    Following further review, there is no change to the above end date/time of the maintenance at this stage. We will be able to advise more accurately once activity is progressing and we will look to update further in due course.

    In addition, users attempting to access the Mirada portal during the maintenance window will be met with a holding page advising of the activity.

  2. Adam Heath says:

    Just a quick note to confirm that the maintenance on the Mirada server has successfully completed and the portal was brought back online with full functionality earlier this morning.