Archive for the ‘At-Risk’ Category

At Risk: columbo.core

Posted: Thursday, October 18th, 2018 at 11:30 by Jamie Smith

Tuesday 23rd October 03:00 – 06:00

During the above window our supplier will be carrying out essential power works to one of our racks in this location. No downtime is expected, however all services at this location should be considered at risk for the duration of the window this includes; DSL, Leased lines and Pseudowires terminating at this location.

Planned Maintenance: Telford

Posted: Wednesday, October 17th, 2018 at 11:41 by Mark Yardley

Wednesday 24th October 20:00 – 23:59

During the above window we will be performing cable management on equipment servicing Openreach leased line circuits terminating in our Telford location. Although this work is anticipated to cause no down time for services they should be considered at risk for the duration the window.

At Risk: Planned Maintenance – Kirklees

Posted: Friday, September 28th, 2018 at 12:19 by Ming-Yu Hsieh

Thursday 4th Oct 2018 00:01 – 06:00

During the above maintenance window, we will be integrating Kirklees pop into our combined national network.

No down time is expected and all precautions will be taken to avoid any disruption, however during and after this maintenance routing will take different paths.

  1. Ming-Yu Hsieh says:

    This work is now complete.

At-Risk: Interxion DSL Infrastructure

Posted: Thursday, September 27th, 2018 at 13:33 by Richard Partridge

We are currently aware of a severe low memory alert on one of devices which forms part of the Interxion DSL infrastructure. This device may reboot unexpectedly, resulting in a short loss of service for broadband customers currently connecting through the Interxion DSL infrastructure whilst the device reboots. Should this happen, downtime is expected to be no longer than five minutes.

An emergency maintenance window is being organised to rectify this issue and will be announced shortly.

Planned Maintenance: Peterborough.core

Posted: Wednesday, September 5th, 2018 at 14:15 by Richard Partridge

Sunday 9th September 22:00 – Monday 10th September 06:00

Monday 10th September 22:00 – Tuesday 11th September 06:00

Tuesday 11th September 22:00 – Wednesday 12th September 06:00

Friday 14th September 22:00 – Saturday 15th September 06:00

Saturday 15th September 22:00 – Sunday 16th September 06:00

Sunday 16th September – 22:00 – Monday 17th September 06:00

 

During the above windows, we will be migrating a number of customer services onto our Peterborough core router. The affected circuits have all been notified directly and no other downtime is expected. Despite this core should be considered at risk for the duration of each window.

Emergency Work: Columbo.core

Posted: Monday, July 30th, 2018 at 16:45 by Gurinder Bansal

Tuesday 31st July 2018 21:00 – 22:00

During the above window we will be replacing a failed fan unit on an edge device at this site. No downtime is expected however all directly connected services should be considered at risk for the duration of this maintenance window.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Planned Maintenance: Telehouse-north.core

Posted: Monday, July 16th, 2018 at 16:40 by Gurinder Bansal

Friday 20th July 00:01 – 06:00

During the above window we will be completing an upgrade to standby hardware within telehouse-north.core. Although no downtime is expected during this maintenance window, all services should be considered at-risk.

  1. Gurinder Bansal says:

    This work is now complete.

Emergency Work: Peterborough.core

Posted: Saturday, July 14th, 2018 at 11:32 by Richard Partridge

Monday 16th July 00:01 – 02:00

During the above window we will be making routing adjustments with one of our transit providers. The work is not expected to result in any downtime however the Peterborough core should be considered at risk for the duration of the window whilst changes are taking place.

  1. Ming-Yu Hsieh says:

    This work is now complete.

Planned Maintenance: Telford

Posted: Thursday, July 12th, 2018 at 13:55 by David Brewis

Sunday 15th July 2018 08:00 – 18:00

During the above window, Western Power Distribution will be conducting maintenance works to service the electricity substation supplying the local area. During these works, external mains supply will be disconnected to allow safe operation to all involved, in doing so our external generators will supply the Telford data centre allowing for continued and uninterrupted service.

We are speaking with the power company to obtain clarity as to the actual duration of works and will update if this becomes available.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window the Telford data centre should be considered at risk.

Planned Work: Peterborough.core

Posted: Wednesday, July 4th, 2018 at 16:14 by Richard Partridge

Tuesday 10th July 00:01 – 06:00

During the above window we will be commissioning new equipment into the Peterborough POP.  The work will require routing adjustments with one of our transit providers. The work is not expected to result in any downtime however the core should be considered at risk for the duration of the window whilst changes are taking place.