Archive for the ‘At-Risk’ Category

At Risk: Milton Keynes

Posted: Wednesday, December 13th, 2017 at 14:26 by Alistair Patterson

We are currently investigating a loss of connectivity between our Milton Keynes and Interxion pops. Initial investigation suggest a supplier issue, a fault has been raised for investigation. Traffic is currently passing across alternative paths, however services terminating at Milton Keynes should be considered at risk due to reduced resiliency.

Updates will be provided when available.

  1. Mark Yardley says:

    Investigation with our supplier is still ongoing. We are continuing to interact with them to get this issue progressed. Again, we will provide more information when available.

  2. This incident have been linked to major cable break near London. Engineers are currently on site to try and rectify the issue. We will provide further updates as they become available.

  3. Richard Partridge says:

    Our supplier has advised that the fibre fault has now been rectified. Service across the affected network link has resumed and full resilience to our Milton Keynes POP has been restored.

  4. Richard Partridge says:

    We’ve just experienced a further loss of service across the same link, again causing a loss of resilience to the Milton Keynes POP.

    Our supplier has advised that despite the fibre break originally being cleared yesterday evening, subsequent problems on the same affected links have been reported. Our supplier already has engineers on route to re-investigate the case and evaluate the original repair. Further updates will be provided as and when they become available.

  5. Although our links are back up and traffic is once again passing over the circuits, they are still being monitored by our supplier and should be considered at risk. There is a possibility of additional maintenance taking place early this morning. Further updates will be provided as and when they become available.

  6. Alistair Patterson says:

    Our supplier has advised that although services are restored, investigations are still ongoing. No further downtime is expected but the links should still be considered at risk until our supplier clears the incident.

    Further updates will be provided when available.

  7. Alistair Patterson says:

    Our supplier has advised that further maintenance is required to clear this issue. As this may be service affecting this will be carried out between 02:00 and 06:00 tomorrow morning. Therefore these links should be considered at risk during this period.

    Updates will follow once we have received confirmation that this work has been completed.

  8. Alistair Patterson says:

    Our supplier has advised that the maintenance last night completed successfully and the fault has now been cleared.

At Risk: Telford to Wolverhampton

Posted: Monday, November 27th, 2017 at 13:35 by Jake Turner

27-Nov-2017 18:00 GMT to 27-Nov-2017 20:00 GMT

During the above window one of our suppliers will be carrying out essential maintenance on equipment located in our Telford Data Centre affecting the link between Telford and Wolverhampton. Whilst actual downtime is expected to be less, the full 2 hrs may be required to account for any unforeseen issues.

This work is not expected to be service affecting, however some customers may see traffic route via alternate paths.

Emergency Work: At-Risk: Nottingham POP

Posted: Monday, November 13th, 2017 at 11:06 by Ryan Berrisford

Monday 13th November 11:15 – 13:15

After a power check at the above location, an issue has been identified with the power infrastructure. Emergency work will, therefore, need to take place to correct it and prevent a potential future incident.

Although the work is not expected to be service affecting, services at this location should be considered at risk until the work is complete.

  1. Ryan Berrisford says:

    The work has been completed and the site is no longer considered at risk.

Emergency Work: At-Risk: Sheffield POP

Posted: Thursday, November 9th, 2017 at 10:39 by Ryan Berrisford

Thursday 9th November 10:40 – 12:00

After a power check at the above location, an issue has been identified with the power infrastructure. Emergency work will, therefore, need to take place to correct it and prevent a potential future incident.

Although the work is not expected to be service affecting, services at this location should be considered at risk until the work is complete.

  1. Ryan Berrisford says:

    The work has now been completed.

Emergency Work: At-Risk: Cloud Platform

Posted: Tuesday, November 7th, 2017 at 18:22 by Steve Lalonde

Tuesday 7th November 18:30 – 18:45

We have identified an issue with one of the routers in front of our cloud platform that could be causing a small amount of packet loss for some customers using our beta VoIP product. We will be forcing a failover to the standby router as an emergency resolution to the incident. This failover is not expected to be service affecting, however, the beta VoIP platform should be considered at risk during this window, until confirmation that the change has completed.

  1. Steve Lalonde says:

    This work did not complete successfully and will be rescheduled

POP Locations

Posted: Thursday, October 26th, 2017 at 12:21 by Ryan Berrisford

Due to the recent power incidents, BT is performing a full health check within each BT point of presence (POP) where Entanet take services. The health checks should not be service impacting.

Following on from the health check remedial work may be required in some locations. In those instances, planned work and at-risk notifications will be communicated via the comments section of this post. The notification will contain the POP and time-frame it should be considered at risk.

  1. Ryan Berrisford says:

    At-Risk Location: Colindale POP

    At-Risk Time Frame: 27/10/2017 00:01 – 06:00

    During the above window, our colocation provider is carrying out planned remedial power work within the point of presence. Although the work is expected to be non-service affecting, directly connected customers should be considered at risk for the duration.

    The planned work is expected to take less than 10 minutes.

  2. Ryan Berrisford says:

    At-Risk Location: Cardiff POP

    At-Risk Time Frame: Monday 30/10/2017 08:30 – 11:00

    During the above window, our colocation provider is carrying out planned remedial power work within the point of presence. Although the work is expected to be non-service affecting, directly connected customers should be considered at risk for the duration.

    As the work is being carried out within a sensitive window, Entanet engineers will be on site overseeing the work.

  3. Ryan Berrisford says:

    Emergency Maintenance

    At-Risk Location: Bristol POP
    At-Risk Time Frame: Friday 27/10/2017 08:30 – 11:00

    Due to an identified issue, during the above window, our colocation provider is carrying out emergency power work within the point of presence. Although the work is expected to be non-service affecting, directly connected customers should be considered at risk for the duration.

    The work is expected to take less than 10 minutes.

  4. Ryan Berrisford says:

    At-Risk Location: Glasgow POP

    At-Risk Time Frame: 03/11/2017 09:30 to 12:00

    During the above window, our colocation provider is carrying out planned remedial power work within the point of presence. Although the work is expected to be non-service affecting, directly connected customers should be considered at risk for the duration.

    The planned work is expected to take less than 20 minutes and Entanet engineers will be present for the duration.

  5. Ryan Berrisford says:

    At-Risk Location: Sheffield POP

    At-Risk Time Frame: 03/11/2017 10:00 – 13:00

    During the above window, our colocation provider is carrying out planned remedial power work within the point of presence. Although the work is expected to be non-service affecting, directly connected customers should be considered at risk for the duration.

    The planned work is expected to take less than 10 minutes.

  6. Ryan Berrisford says:

    The planned power work at the Sheffield POP has been postponed. A further At-risk window will be posted in due course.

    All other locations notified under this post have had their planned work completed and are no longer considered at risk.

  7. Ryan Berrisford says:

    At-Risk Location: Newcastle POP

    At-Risk Time Frame: 07/11/2017 09:30 – 12:00

    During the above window, our colocation provider is carrying out planned remedial power work within the point of presence. Although the work is expected to be non-service affecting, directly connected customers should be considered at risk for the duration.

    The planned work is expected to take less than 10 minutes.

  8. Ryan Berrisford says:

    At-Risk Location: Manchester POP

    At-Risk Time Frame: 08/11/2017 09:30 – 12:00

    During the above window, our colocation provider is carrying out planned remedial power work within the point of presence. Although the work is expected to be non-service affecting, directly connected customers should be considered at risk for the duration.

    The planned work is expected to take less than 10 minutes.

  9. Ryan Berrisford says:

    At-Risk Location: Preston POP

    At-Risk Time Frame: 07/11/2017 09:30 – 12:00

    During the above window, our colocation provider is carrying out planned remedial power work within the point of presence. Although the work is expected to be non-service affecting, directly connected customers should be considered at risk for the duration.

    The planned work is expected to take less than 10 minutes

  10. Ryan Berrisford says:

    At-Risk Location Update: Preston and Newcastle POPs
    At-Risk Time Frame: 07/11/17 12:15 to 17:00

    Due to unforeseen circumstances, the at-risk window at the above locations has changed.

    Although no downtime is expected, directly connected customers should be considered at risk between 12:15 and 17:00.

    Both locations will be at risk for a 10 minute period within the time frame specified.

At-Risk: Preston POP

Posted: Wednesday, October 25th, 2017 at 10:57 by Ryan Berrisford

Thursday 26th October 04:00 – 06:00

During the above window, our colocation provider is carrying out planned power work within the point of presence. Although the work is expected to be non-service affecting, services at the location should be considered at risk for the duration.

The planned work is expected to take less than 10 minutes.

  1. David Derrick says:

    It appears the power work did cause our equipment to power off. Al; services appear to have recovered.

At-Risk: Nottingham POP

Posted: Tuesday, October 24th, 2017 at 15:48 by Ryan Berrisford

Wednesday 25th October 09:00 – 14:00

During the above window, our colocation provider is carrying out planned power work within the point of presence. Although the work is expected to be non-service affecting, services at the location should be considered at risk.

The planned work is expected to take less than 10 minutes and Entanet engineers will be present for the duration.

  1. The power work was completed with no loss to service. Nottingham core is no longer considered at risk.

Emergency Work: Sheffield broadband users

Posted: Thursday, October 5th, 2017 at 13:29 by Steve Lalonde

Friday 6th October 2017 01:00 – 06:00

During the above window we will be performing maintenance on the Sheffield broadband interconnects

We expect a small number of users to be disconnected during the work and should reconnect automatically after a few seconds.

It is possible some users may need to reboot equipment to reconnect.

  1. Steve Lalonde says:

    This work is now complete

At-Risk: Faraday POP

Posted: Thursday, September 21st, 2017 at 09:51 by Richard Partridge

Sunday 24th September 07:30 – 11:00

We have been advised that during the above window, our colocation supplier will be running the Faraday site on generator backup whilst power infrastructure work is taking place. We do not anticipate any disruption to service, however the site should be considered at risk for the duration of the work.