Archive for the ‘At-Risk’ Category

Emergency Work: Sheffield broadband users

Posted: Thursday, October 5th, 2017 at 13:29 by Steve Lalonde

Friday 6th October 2017 01:00 – 06:00

During the above window we will be performing maintenance on the Sheffield broadband interconnects

We expect a small number of users to be disconnected during the work and should reconnect automatically after a few seconds.

It is possible some users may need to reboot equipment to reconnect.

  1. Steve Lalonde says:

    This work is now complete

At-Risk: Faraday POP

Posted: Thursday, September 21st, 2017 at 09:51 by Richard Partridge

Sunday 24th September 07:30 – 11:00

We have been advised that during the above window, our colocation supplier will be running the Faraday site on generator backup whilst power infrastructure work is taking place. We do not anticipate any disruption to service, however the site should be considered at risk for the duration of the work.

Planned Maintenance: Faraday.core

Posted: Monday, June 26th, 2017 at 09:03 by Iain Beveridge

Wednesday 05 July 2017 00:00 – 4:00

During the above window we will be moving some customers with EAD circuits directly connected to faraday.core from one switch to another. These customers will be contacted directly before the window and should only experience a small amount of downtime each. However as a precaution we would consider all customers terminating in Faraday at risk.

  1. This work has now been completed and passed the post maintenance check list to ensure customer connectivity has been restored to effected customers.

At Risk: DSL platform

Posted: Wednesday, June 21st, 2017 at 18:18 by Steve Lalonde

Wednesday 21 Jume 2017 21:00 – 23:59

During the above window we will be making configuration changes to the DSL platform to enable additional interconnects.

This work is not expected to be customer affecting.

  1. Steve Lalonde says:

    This work is now complete.

Emergency Maintenance: Telford DC3

Posted: Friday, June 16th, 2017 at 12:17 by David Derrick

Friday 16 June 2017 17:30BST

At the time specified above we will be replacing a faulty power supply in the telford-dc3.core router. This router has two supplies so no downtime is expected, but customers located in DC3 should consider their service at risk.

  1. David Derrick says:

    Faulty PSU was swapped out successfully.

Planned Maintenance: Broadband platform

Posted: Tuesday, April 18th, 2017 at 17:31 by Steve Lalonde

Thursday 27th April 2017 00:01 – 07:00

During the above window we will be performing maintenance on our Broadband Platform.

This work is not expected to be customer affecting.

There will be multiple changes to the routing inside the Broadband platform, some customers may see minor packet loss while the network re-converges after each change.

  1. Steve Lalonde says:

    This work is now complete.

At Risk: PWAN Infrastructure

Posted: Thursday, March 9th, 2017 at 10:10 by Mark Yardley

Thursday 09/03/17 23:00 – 23:59

This evening, during the above window, we will be performing an emergency software upgrade on some devices within our PWAN infrastructure.

No service impact to customers is expected.

  1. Mark Yardley says:

    This work is now complete.

At-Risk: Cardiff.core

Posted: Wednesday, February 15th, 2017 at 14:06 by Richard Partridge

Due to multiple link failures within the network at present, cardiff.core should be considered at risk. Engineers are already working on restoring redundant paths.

Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    Following a period of monitoring, cardiff.core is no longer considered at risk.


Posted: Wednesday, January 4th, 2017 at 13:26 by Iain Beveridge

Tuesday 10th January 2017 00:01 – 03:00

We will be inserting an additional line card into to increase capacity.

No down time is expected.

  1. This work is now complete.

Edinburgh to Newcastle fibre maintenance

Posted: Monday, November 28th, 2016 at 10:56 by Iain Beveridge

09-Dec-2016 01:00:00 GMT to 09-Dec-2016 06:00:00 GMT

During the above window one of our fibre suppliers will be carrying out maintenance on our link between Edinburgh and Newcastle. Whilst the actual downtime is expected to be less, the full 5 hrs may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.