Archive for the ‘At-Risk’ Category

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Planned Maintenance: Generator Test

Posted: Monday, August 23rd, 2010 at 11:41 by Ming-Yu Hsieh

11th Sept 2010, 09:30 hours – 13:30 hours

We will be conducting a full load generator test for our Telford Data centres on Saturday 11th Sept 2010 at 09.30hrs. The switch to generator power is expected to take less than 20 seconds to complete, and a further switch to the second generator will be triggered. It is anticipated that the second generator will be brought on-line, before the first is taken down. All customers who have services in the Telford Data centres will be affected, however due to UPS protection, no outage is anticipated. During this time our support phones may also suffer some disruption. We apologise for any inconvenience this may cause.

Posted in At-Risk, Planned Work | No Comments »

Emergency Maintenance: Milton Keynes to Telehouse

Posted: Thursday, June 17th, 2010 at 15:39 by Ming-Yu Hsieh

July 06 2010, 00.01hrs – 02.30hrs

We have been advised by our carriers that they will be performing essential network maintenance during the window specified above. All traffic will reroute over alternate paths during the maintenance which may lead to increased latency.

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Generators Maintenance

Posted: Monday, June 14th, 2010 at 16:11 by Ming-Yu Hsieh

Jun 17 2010, 10.00hrs – 17:00hrs

During the maintenance window above, we will preform annual major service on all our generators. Power to the Data Centres will not be affected, however we advise customers to consider the site “At Risk” until service has been completed.

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Emergency Maintenance: Newcastle to Leeds

Posted: Friday, June 4th, 2010 at 11:55 by Ming-Yu Hsieh

Jun 04 2010, 23.00hrs – 23.59hrs

We have been advised by our carriers that they will be performing essential network maintenance during the window specified above. The work will involve replace faulty DWDM channel card. All traffic will reroute over alternate paths during the maintenance which may lead to increased latency.

Posted in At-Risk, Emergency Work | 1 Comment »

  1. David Derrick says:
    June 5, 2010 at 10:09

    This work was completed.

Emergency Maintenance: Bristol to London

Posted: Friday, June 4th, 2010 at 11:49 by Ming-Yu Hsieh

Jun 05 2010, 09.00hrs – 17.00hrs

We have been advised by our carriers that they will be performing essential network maintenance during the window specified above. The work will involve a cut and diversion of key fibres around construction site and will place traffic flowing between Bristol and London at risk. All traffic will reroute over alternate paths during the maintenance which may lead to increased latency.

Posted in At-Risk, Emergency Work | No Comments »

Emergency Maintenance: Birmingham to London

Posted: Friday, June 4th, 2010 at 11:47 by Ming-Yu Hsieh

Jun 05 2010, 09.00hrs – 17.00hrs

We have been advised by our carriers that they will be performing essential network maintenance during the window specified above. The work will involve a cut and diversion of key fibres around construction site and will place traffic flowing between Birmingham and London at risk. All traffic will reroute over alternate paths during the maintenance which may lead to increased latency.

Posted in At-Risk, Emergency Work | No Comments »

At-Risk: Telford Data Centre 3 Cooling

Posted: Monday, March 8th, 2010 at 16:37 by Richard Partridge

We are currently aware of and working on an issue with one of our air cooling units in Data Centre 3 which appears to have failed. Measures are currently in place to minimise the impact that the loss of this unit is having.

Although we do not expect this to adversely affect the service we offer, this does mean that the remaining Data Centre cooling system is currently running at an increased load and we advise customers to consider the site “At Risk” until repair work has been completed.

Cooling engineers are working on the fault and the current ETR is 09/03/2010 12:00.

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Posted in At-Risk | 1 Comment »

  1. Richard Partridge says:
    March 9, 2010 at 15:59

    All repair work has now been completed and the cooling system is now operating at normal levels.

Planned Maintenance: Telehouse North

Posted: Monday, February 8th, 2010 at 12:35 by Ming-Yu Hsieh

Friday 19th Feb 2010, 00:01hrs – 06:00hrs

During the maintenance window above, we will be working within the cabinet and recovering old equipment. This site must be considered to be at risk during this period.

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Posted in At-Risk, Planned Work | 1 Comment »

  1. Ming-Yu Hsieh says:
    February 19, 2010 at 05:49

    This maintenance work completed successfully, please report any issues via the usual support channels.

At-Risk: Loss of Resilience Telford

Posted: Monday, February 1st, 2010 at 11:52 by Steve Lalonde

The Circuit between Telford and Wolverhampton has been taken off-line while we investigate intermittent packet loss issues with the circuit. Traffic usually on this path is using an alternative route. Customers may experience an increase in latency to some destinations.

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Posted in At-Risk | 1 Comment »

  1. Steve Lalonde says:
    February 1, 2010 at 12:06

    We have isolated the cause of the intermittent packet loss on this link to a configuration error. Unfortunately to resolve the issue requires a reload of the router. An emergency maintenance notification will follow.

At Risk: Customers connected at Goswell Road

Posted: Thursday, January 14th, 2010 at 18:32 by Martyn Haynes

We are currently investigating a fault on one of the circuits into Goswell Road, all services are operational via alternative routes however they remain at risk until full connectivity is restored.

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Posted in At-Risk | 2 Comments »

  1. Steve Lalonde says:
    January 15, 2010 at 07:52

    Service was restored just before 07:00. The fault is not closed as we have not received confirmation from our fibre supplier that work is complete.

  2. Martyn Haynes says:
    January 15, 2010 at 10:29

    Our supplier has confirmed there was a break in the fibre which was repaired in the early hours. Service has now been restored and the fault closed.

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