Archive for the ‘At-Risk’ Category

At Risk: Bristol and Cardiff

Posted: Thursday, March 1st, 2018 at 09:26 by Richard Partridge

Our Bristol and Cardiff POPs are currently operating with reduced resilience, due to the failure of a core network link. The issue has been raised with our suppliers for further investigation. Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    The affected core link is operational again however we have yet to receive an RFO from our supplier. Bristol and Cardiff should be considered at risk until otherwise notified.

At Risk: Planned Core Maintenance

Posted: Tuesday, February 27th, 2018 at 18:41 by Jake Turner

Friday 2nd March 2018 00:00 – 03:00

During the above maintenance window, we will be undertaking work on the core network.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window routing may take different paths than usual.

  1. Ming-Yu Hsieh says:

    This work has now been completed.

At Risk: Sovereign House

Posted: Wednesday, February 21st, 2018 at 10:46 by David Brewis

Wednesday 21st February 2018 12:00 – Wednesday 21st February 2018 17:00

During the above window Vodafone engineers will be attending our POP location at Sovereign House to conduct a physical inspection of all equipment following the recent service issues.

We do not expect the work to be service affecting.

Planned Maintenance: Telehouse East – Interxion

Posted: Tuesday, February 13th, 2018 at 12:14 by Gurinder Bansal

Tuesday 20th February 2018 00:00 – Tuesday 20th February 2018 06:00

During the above maintenance window, we will be undertaking work on core links between the above locations as part of ongoing network expansion.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window both sites should be considered at risk.

  1. Gurinder Bansal says:

    This work has now been completed.

At Risk: Bristol and Cardiff

Posted: Tuesday, February 13th, 2018 at 11:48 by Mark Yardley

Due to failure of a core network link, our Bristol and Cardiff PoPs are currently operating with reduced resilience. The issue has been raised with our suppliers for further investigation. Further updates will be provided when available.

  1. Mark Yardley says:

    This issue has now been escalated with our suppliers who are still investigating the fault. Further updates to be follow.

  2. Mark Yardley says:

    Our suppliers have identified a fibre fault as the cause of this disruption. The link has been restored, however they have stated that further engineering work will be required on this service.

Planned Maintenance: Scolocate Power

Posted: Wednesday, January 31st, 2018 at 16:11 by Gurinder Bansal

Tuesday 27th February 22:00 – Wednesday 28th February 06:00

During the above window, our supplier will be carrying out essential power work. Whilst this work takes place, the building will be run on generator backups.

Whilst no downtime is expected, the site should be considered at-risk for the duration of the work.

At Risk: Bristol and Cardiff

Posted: Wednesday, January 31st, 2018 at 14:43 by Adam Heath

Due to a core network link failure both Bristol and Cardiff cores are currently operating with reduced resilience.  The failure is currently under investigation with the supplier.

Further updates will be provided as soon as they become available.

  1. Jamie Smith says:

    Virgin Media have identified a fault with the link between Bristol and Slough. Engineers have been dispatched for further investigation.

    No ETA has been provided as of yet, updates to follow.

  2. Jamie Smith says:

    Virgin Media have advised that this is a suspected fibre break. Fibre splicers have been assigned in readiness for work to commence, ETA is approx 17:30. Work will commence once OTDR tests have been carried out at both locations to determine where the break lies.

    Updates to follow.

  3. Jamie Smith says:

    Virgin Media have advised OTDR testing has now been carried out and confirmed where the breaks are. Engineers are continuing to work towards fixing this issue.

  4. Richard Partridge says:

    The fibre break affecting the core link was resolved at approximately 19:30 yesterday evening. Following a period of overnight monitoring, the core link as performed as expected. Both Bristol and Cardiff cores are once again operating at full resilience.

Planned Maintenance: Equinix – Interxion

Posted: Monday, January 29th, 2018 at 17:03 by Gurinder Bansal

Tuesday 6th February 2018 00:00 – Tuesday 6th February 2018 06:00

During the above maintenance window, we will be undertaking work on core links between the above locations as part of ongoing network expansion.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window both sites should be considered at risk.

  1. Gurinder Bansal says:

    This work has now been completed

Planned Maintenance: Kingston Power

Posted: Tuesday, January 23rd, 2018 at 10:50 by Gurinder Bansal

Tuesday 27th February 08:00 – 18:00

During the above window, our supplier will be carrying out essential power work. Whilst this work takes place, the building will be run on generator backups.

Whilst no downtime is expected, the site should be considered at-risk for the duration of the work.

Planned Maintenance: Telford DC3

Posted: Tuesday, January 9th, 2018 at 11:00 by Jamie Smith

 Monday 15th January 2018 23:00 – Tuesday 16th January 06:00 

During the above window we will be performing necessary power and cable maintenance in the datacenter in preparation for the Installation of new hardware.

No down time is expected and all precautions will be taken to avoid any disruption, however during this time any customers within this data center should be considered at risk.

Any customers that may be at a particular risk due to the power work, will be notified.

  1. Jamie Smith says:

    This work has now been completed