Archive for the ‘At-Risk’ Category

Planned Maintenance: Scolocate Power

Posted: Wednesday, January 31st, 2018 at 16:11 by Gurinder Bansal

Tuesday 27th February 22:00 – Wednesday 28th February 06:00

During the above window, our supplier will be carrying out essential power work. Whilst this work takes place, the building will be run on generator backups.

Whilst no downtime is expected, the site should be considered at-risk for the duration of the work.

At Risk: Bristol and Cardiff

Posted: Wednesday, January 31st, 2018 at 14:43 by Adam Heath

Due to a core network link failure both Bristol and Cardiff cores are currently operating with reduced resilience.  The failure is currently under investigation with the supplier.

Further updates will be provided as soon as they become available.

  1. Jamie Smith says:

    Virgin Media have identified a fault with the link between Bristol and Slough. Engineers have been dispatched for further investigation.

    No ETA has been provided as of yet, updates to follow.

  2. Jamie Smith says:

    Virgin Media have advised that this is a suspected fibre break. Fibre splicers have been assigned in readiness for work to commence, ETA is approx 17:30. Work will commence once OTDR tests have been carried out at both locations to determine where the break lies.

    Updates to follow.

  3. Jamie Smith says:

    Virgin Media have advised OTDR testing has now been carried out and confirmed where the breaks are. Engineers are continuing to work towards fixing this issue.

  4. Richard Partridge says:

    The fibre break affecting the core link was resolved at approximately 19:30 yesterday evening. Following a period of overnight monitoring, the core link as performed as expected. Both Bristol and Cardiff cores are once again operating at full resilience.

Planned Maintenance: Equinix – Interxion

Posted: Monday, January 29th, 2018 at 17:03 by Gurinder Bansal

Tuesday 6th February 2018 00:00 – Tuesday 6th February 2018 06:00

During the above maintenance window, we will be undertaking work on core links between the above locations as part of ongoing network expansion.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window both sites should be considered at risk.

  1. Gurinder Bansal says:

    This work has now been completed

Planned Maintenance: Kingston Power

Posted: Tuesday, January 23rd, 2018 at 10:50 by Gurinder Bansal

Tuesday 27th February 08:00 – 18:00

During the above window, our supplier will be carrying out essential power work. Whilst this work takes place, the building will be run on generator backups.

Whilst no downtime is expected, the site should be considered at-risk for the duration of the work.

Planned Maintenance: Telford DC3

Posted: Tuesday, January 9th, 2018 at 11:00 by Jamie Smith

 Monday 15th January 2018 23:00 – Tuesday 16th January 06:00 

During the above window we will be performing necessary power and cable maintenance in the datacenter in preparation for the Installation of new hardware.

No down time is expected and all precautions will be taken to avoid any disruption, however during this time any customers within this data center should be considered at risk.

Any customers that may be at a particular risk due to the power work, will be notified.

  1. Jamie Smith says:

    This work has now been completed

Planned Maintenance: Scolocate

Posted: Tuesday, January 2nd, 2018 at 12:42 by Richard Partridge

Thursday 11th January 2018 20:00 – Friday 12th January 2018 02:00

During the above maintenance window, we will be installing additional core equipment as part of ongoing network expansion.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window any directly connected customers should be considered at risk.

  1. Ming-Yu Hsieh says:

    This work is now complete.

At Risk: telford-dc3.core

Posted: Tuesday, January 2nd, 2018 at 11:12 by Jamie Smith

We have experienced a failure of one of the UPS devices that protects telford-dc3.core. Due to this failure telford-dc3.core is running without full resiliency.

We will be undertaking work to replace the failed unit and restore full power redundancy at 5.30PM.

Services connected to or through telford-dc3.core should be considered at risk until the work is completed.

Further updates will be provided when the work is due to start.

  1. Jamie Smith says:

    Engineers are now starting this work

  2. Jamie Smith says:

    This work has now been completed successfully

Emergency Work: At Risk: Broadband Platform

Posted: Tuesday, December 19th, 2017 at 09:34 by Steve Lalonde

Tuesday 19 December 2017 10:00 to 13:00

During the above window we will be replacing optics on a section of our Broadband Platform due to an intermittent fault.

We do not expect the work to be service affecting

  1. Steve Lalonde says:

    This work is now complete.

At Risk: Milton Keynes

Posted: Wednesday, December 13th, 2017 at 14:26 by Alistair Patterson

We are currently investigating a loss of connectivity between our Milton Keynes and Interxion pops. Initial investigation suggest a supplier issue, a fault has been raised for investigation. Traffic is currently passing across alternative paths, however services terminating at Milton Keynes should be considered at risk due to reduced resiliency.

Updates will be provided when available.

  1. Mark Yardley says:

    Investigation with our supplier is still ongoing. We are continuing to interact with them to get this issue progressed. Again, we will provide more information when available.

  2. This incident have been linked to major cable break near London. Engineers are currently on site to try and rectify the issue. We will provide further updates as they become available.

  3. Richard Partridge says:

    Our supplier has advised that the fibre fault has now been rectified. Service across the affected network link has resumed and full resilience to our Milton Keynes POP has been restored.

  4. Richard Partridge says:

    We’ve just experienced a further loss of service across the same link, again causing a loss of resilience to the Milton Keynes POP.

    Our supplier has advised that despite the fibre break originally being cleared yesterday evening, subsequent problems on the same affected links have been reported. Our supplier already has engineers on route to re-investigate the case and evaluate the original repair. Further updates will be provided as and when they become available.

  5. Although our links are back up and traffic is once again passing over the circuits, they are still being monitored by our supplier and should be considered at risk. There is a possibility of additional maintenance taking place early this morning. Further updates will be provided as and when they become available.

  6. Alistair Patterson says:

    Our supplier has advised that although services are restored, investigations are still ongoing. No further downtime is expected but the links should still be considered at risk until our supplier clears the incident.

    Further updates will be provided when available.

  7. Alistair Patterson says:

    Our supplier has advised that further maintenance is required to clear this issue. As this may be service affecting this will be carried out between 02:00 and 06:00 tomorrow morning. Therefore these links should be considered at risk during this period.

    Updates will follow once we have received confirmation that this work has been completed.

  8. Alistair Patterson says:

    Our supplier has advised that the maintenance last night completed successfully and the fault has now been cleared.

At Risk: Telford to Wolverhampton

Posted: Monday, November 27th, 2017 at 13:35 by Jake Turner

27-Nov-2017 18:00 GMT to 27-Nov-2017 20:00 GMT

During the above window one of our suppliers will be carrying out essential maintenance on equipment located in our Telford Data Centre affecting the link between Telford and Wolverhampton. Whilst actual downtime is expected to be less, the full 2 hrs may be required to account for any unforeseen issues.

This work is not expected to be service affecting, however some customers may see traffic route via alternate paths.