Archive for the ‘At-Risk’ Category

Equinix Slough to Telehouse East fibre maintenance

Posted: Thursday, October 13th, 2016 at 10:33 by Iain Beveridge

24-Oct-2016 23:00:00 GMT to 24-Oct-2016 02:00:00

During the above window one of our fibre suppliers will be carrying out maintenance on our link between Equinix Slough and Telehouse East. Whilst the actual downtime is expected to be less, the full 3 hrs may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.

Preston to Glasgow fibre maintenance

Posted: Thursday, October 6th, 2016 at 09:07 by Iain Beveridge

12-Oct-2016 02:00:00 GMT to 12-Oct-2016 6:00:00

During the above window one of our fibre suppliers will be carrying out maintenance on our link between Preston and Glasgow. Whilst the actual downtime is expected to be less, the full 4 hrs may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.

  1. The maintenance work by our suppliers did not go ahead as planned it has been rescheduled for another date.

Interxion to Milton Keynes fibre maintenance

Posted: Thursday, October 6th, 2016 at 08:59 by Iain Beveridge

25-Oct-2016 02:00:00 GMT to 25-Oct-2016 6:00:00

During the above window one of our fibre suppliers will be carrying out maintenance on our links between Interxion and Milton Keynes. Whilst the actual downtime is expected to be less, the full 4 hrs may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.

Telehouse East to Stepney Green fibre maintenance

Posted: Friday, September 16th, 2016 at 14:31 by Iain Beveridge

24-Sep-2016 07:00:00 GMT to 24-Sep-2016 19:00:00

During the above window one of our fibre suppliers will be carrying out maintenance on our link between Telehouse East and Stepney Green. Whilst the actual downtime is expected to be less, the full 12hrs may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.

Planned Maintenance: telford-dc2.core.enta.net

Posted: Thursday, September 15th, 2016 at 15:35 by Iain Beveridge

Friday 30th September 2016 0:01 – 06:00

 

During the above window we will be adding additional capacity to the router as well as rebooting it for a software upgrade.

There will be outages (up to approx 1 hour ) for users connected to the affected router during this work.

Affected services are:

All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire / Colo ), some leased  line customers connected in our Telford data centre.

Traffic that would normally be routed through this equipment will be routed via alternate paths

  1. Jake Turner says:

    This work is now complete.

At-Risk: Interxion.core

Posted: Friday, September 2nd, 2016 at 09:17 by Richard Partridge

Monday 12th September 23:00 – Tuesday 13th September 06:00

During the above window we will be tidying the cabling inside our cabinets in preparation of the installation of replacement hardware in the near future.

No down time is expected.

  1. This work is now complete.

At Risk: Cambridge POP

Posted: Friday, August 19th, 2016 at 16:21 by Richard Partridge

Monday 22nd August – 10:00 to 16:00

During the above window we will be replacing the UPS protecting camb.core. No downtime is expected however the site should be considered “at-risk” for the duration of the window.

  1. Richard Partridge says:

    This work has now been completed.

At Risk: Telehouse East

Posted: Wednesday, May 11th, 2016 at 08:44 by Ming-Yu Hsieh

Thursday 19th May 2016 00:01 – 06:00

During the above window we will be removing old telehouse-east3.router.enta.net.

No down time is expected.

  1. Ming-Yu Hsieh says:

    This work is now complete.

Emergency Maintenance: DSL network

Posted: Monday, April 11th, 2016 at 16:12 by Steve Lalonde

Tuesday 12 April 2016 0:00 ~ 8:00

During the above window we will be making some changes to the DSL network to reduce the packet loss some users have been reporting.

The work may cause some users to disconnect/reconnect

No other impact is expected.

  1. Steve Lalonde says:

    This work was completed at approx 8:30

Emergency Work: Telford UPS

Posted: Thursday, August 13th, 2015 at 13:05 by Mark Yardley

We have experienced a failure of one of the UPS devices that protects telford-dc3.core. We will shortly be undertaking work to replace the failed unit and restore full power redundancy. Services connected to or through telford-dc3.core should be considered at risk until the work is completed.

Further updates will be provided within the hour.

  1. Mark Yardley says:

    Engineers are currently progressing with the work. Further updates will follow shortly.

  2. Mark Yardley says:

    The work is now complete and UPS redundancy has been restored.