Archive for the ‘At-Risk’ Category

Planned Maintenance: DSL Platform

Posted: Thursday, May 31st, 2018 at 13:42 by David Brewis

Thursday 7th June 2018 01:00 – 06:00

During the above maintenance window we will be fully diversifying the DSL platform, allowing for metrics to be placed on the broadband traffic. This work will facilitate the direction of traffic dependent on where best suited, allowing for failover and as an enabler for planned engineering works.

Once these works are completed, broadband traffic will be steered away from Entanet’s DSL platform in Telehouse to Interxion, during which, sessions will be monitored to evaluate the failover. Once confirmed the sessions have migrated, work will be completed to restore resiliency in Telehouse.

No downtime is expected however DSL customers should be considered at risk for the duration of the window.

  1. Gurinder Bansal says:

    During this maintenance window, we completed the configuration changes we set out to change, however we encountered some unforeseen issues. This prevented us from steering traffic away from Telehouse. As a result, resiliency in Telehouse was not restored.

    Another maintenance window will be scheduled to complete both works at a later date.

Planned Maintenance: Telehouse-east4

Posted: Thursday, May 31st, 2018 at 13:41 by David Brewis
Thursday 7th June 2018 01:00 – 06:00
During the above window we will be completing a planned maintenance to upgrade standby hardware within telehouse-east4.core. Although no downtime is expected during this maintenance window, all services should be considered at-risk. 
  1. Gurinder Bansal says:

    This maintenance is not complete and will be rescheduled at a later date.

Planned Maintenance: DSL Platform

Posted: Monday, April 30th, 2018 at 09:06 by Richard Partridge

Friday 4th May 2018 00:01 – 06:00

During the above window we will be carrying out work to improve resilience of the DSL platform. No downtime is expected however DSL customers should be considered at risk for the duration of the window.

  1. Ming-Yu Hsieh says:

    This work is now complete.

At Risk: Telford-Dc2.core

Posted: Thursday, April 12th, 2018 at 00:46 by Jamie Smith

Telford-dc2.core is currently operating with reduced resilience, due to the failure of a core network link. The issue has been raised with our suppliers for further investigation. Further updates will be provided as and when they become available.

  1. Jamie Smith says:

    Our supplier have advised that this is in fact planned engineering work , however no notification had been received to advise of this.

    Work is expected to be completed by 06:00.

    Apologies for the inconvenience.

  2. Jamie Smith says:

    Further to the most recent update;

    VM have come back to advise that this has now been escalated as a fault due to potential faulty fibre patches and possible faulty amp related to medium power work.

    VM have despatched engineers to site to Investigate the issue further and work towards a resolve.

    I apologise for any confusion as the previous update had been incorrectly advised by the supplier.

    Updates will follow in due course

  3. Jamie Smith says:

    The affected core link is operational again however we have yet to receive an RFO from our supplier. As such should still be considered at risk until further notice

At Risk: Leeds POP

Posted: Monday, March 19th, 2018 at 09:50 by Jamie Smith

Thursday 22nd March 22:00 – 02:00 Friday 23rd March 

After a power check at the above location, an issue has been identified with the power infrastructure. Emergency work will, therefore, take place in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.

Emergency Maintenance: At Risk: Leeds POP

Posted: Monday, March 12th, 2018 at 09:29 by Jamie Smith

Monday 12th March 12:00 – 17:00

After a power check at the above location, an issue has been identified with the power infrastructure. Emergency work will, therefore, take place in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.

  1. Jamie Smith says:

    This work has been aborted, It will be re-scheduled for a later date.

At Risk: Planned Core Maintenance

Posted: Friday, March 9th, 2018 at 15:57 by Ming-Yu Hsieh

Thursday 15th March 2018 20:00 – 23:00

During the above maintenance window, we will be undertaking work on the core network.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window routing may take different paths than usual.

  1. Ming-Yu Hsieh says:

    This work has now been completed.

At-Risk: Telford Data Centre Equipment Relocation

Posted: Monday, March 5th, 2018 at 13:59 by Richard Partridge

Monday 12th March 17:00  – Friday 16th March 23:59

During the above window, we will be carrying out equipment relocation work in the Telford Data Centre. No downtime is expected however customers will be notified individually in advance regarding any specific risks to their service as and when work is taking place.

At Risk: Bristol and Cardiff

Posted: Thursday, March 1st, 2018 at 09:26 by Richard Partridge

Our Bristol and Cardiff POPs are currently operating with reduced resilience, due to the failure of a core network link. The issue has been raised with our suppliers for further investigation. Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    The affected core link is operational again however we have yet to receive an RFO from our supplier. Bristol and Cardiff should be considered at risk until otherwise notified.

At Risk: Planned Core Maintenance

Posted: Tuesday, February 27th, 2018 at 18:41 by Jake Turner

Friday 2nd March 2018 00:00 – 03:00

During the above maintenance window, we will be undertaking work on the core network.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window routing may take different paths than usual.

  1. Ming-Yu Hsieh says:

    This work has now been completed.