Archive for the ‘Emergency Work’ Category

At Risk: DSL platform

Posted: Wednesday, June 21st, 2017 at 18:18 by Steve Lalonde

Wednesday 21 Jume 2017 21:00 – 23:59

During the above window we will be making configuration changes to the DSL platform to enable additional interconnects.

This work is not expected to be customer affecting.

  1. Steve Lalonde says:

    This work is now complete.

Emergency Maintenance: Telford DC3

Posted: Friday, June 16th, 2017 at 12:17 by David Derrick

Friday 16 June 2017 17:30BST

At the time specified above we will be replacing a faulty power supply in the telford-dc3.core router. This router has two supplies so no downtime is expected, but customers located in DC3 should consider their service at risk.

  1. David Derrick says:

    Faulty PSU was swapped out successfully.

At Risk: PWAN Infrastructure

Posted: Thursday, March 9th, 2017 at 10:10 by Mark Yardley

Thursday 09/03/17 23:00 – 23:59

This evening, during the above window, we will be performing an emergency software upgrade on some devices within our PWAN infrastructure.

No service impact to customers is expected.

  1. Mark Yardley says:

    This work is now complete.

Emergency Work: Birmingham 3

Posted: Friday, February 24th, 2017 at 09:19 by Iain Beveridge

Friday 24th February 2017  10:30am – 12:30pm,

During the above window and following on from the previous NOC post (http://noc.enta.net/2017/02/incident-birmingham-3-power-loss/) we are going to undertake the installation of replacement equipment within our Birmingham 3 site. The power should be considered at risk while we work on installing a new UPS and transfer switch to restore and also improve the power redundancy within our rack.

Further updates will be provided when work is completed.

  1. Richard Partridge says:

    This work has now been completed.

Emergency Maintenance: VoIP platform

Posted: Wednesday, February 22nd, 2017 at 16:46 by Adam Heath

Wednesday 22nd February 2017 23:00 – 23:30

During the above window there will be some emergency maintenance work performed on the VoIP platform. Users may experience some disruption initiating calls or a disconnection of any call in progress. We apologise for the short notice of this work, however in order to ensure the number of users affected is at a minimum, we are performing at a time when call volumes on the platform are typically very low.

Emergency Maintenance: DSL platform

Posted: Tuesday, November 8th, 2016 at 14:49 by Steve Lalonde

Wednesday 9th November 2016 0:01 – 04:00

During the above window we will be modifying the load distribution on the DSL platform.

No disruption is expected.

  1. Steve Lalonde says:

    This work is now complete

At-Risk: the.dsl.enta.net

Posted: Wednesday, November 2nd, 2016 at 16:45 by Jake Turner

Thursday 3rd November 2016 00:00 – 04:00

During the above maintenance window, we will be performing work on one of the core DSL routers at Telehouse.

No traffic is currently routed via this router and so no customers should be affected.

  1. Ming-Yu Hsieh says:

    This work is now complete

At-Risk: the.dsl.enta.net

Posted: Monday, October 31st, 2016 at 10:24 by Ming-Yu Hsieh

Monday 31 October 2016 10:30 – 12:30

During the above maintenance window, we will be updating one of the DSL core routers at Telehouse.

No traffic is currently routed via this router and so no customers should be affected.

  1. Ming-Yu Hsieh says:

    This work is now complete

Emergency Maintenance: Telehouse DSL platform

Posted: Saturday, October 29th, 2016 at 17:22 by Steve Lalonde

Saturday 29 October 2016 17:30 – 23:59 

We will be making some emergency changes to the DSL platform due to a fault with a distribution switch.

Traffic entering the DSL platform via Telehouse will be rerouted via Interxion

Approximately 100 customers will be disconnected and will reconnect to LNS/LTS in Interxion

All customers may see some unusual routing as the network adjusts to the change in traffic flow.

  1. Steve Lalonde says:

    We have been unable to resolve the issue with the switch.

    Traffic will remain routed over alternative paths.

Emergency maintenance: Harbour Exchange 6/7 core

Posted: Friday, September 30th, 2016 at 18:19 by David Derrick

00:01-06:00 1 October 2016

During the above window we will be rebooting our core router in Hex6/7 to address an urgent bug affecting its stability. Downtime is expected to be approx 30 mins during which connected customers will lose service. Other traffic will take alternative paths.

  1. David Derrick says:

    This work is complete.