Archive for the ‘Emergency Work’ Category

Emergency Maintenance: slough.core

Posted: Friday, September 13th, 2019 at 16:36 by Robin Posadas

Tuesday 17th September 2019, 00:01 – 03:00

During the above window our supplier will be carrying out essential power works to one of our racks in this location. We expect all services currently terminated in this location to have up to 1 hour downtime. Services Include Leased lines and Pseudowires.

All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now complete.

At Risk: Newcastle POP

Posted: Wednesday, September 4th, 2019 at 17:06 by Iain Beveridge

Wednesday 4th September 2019, 21:00 – 22:00

After a power check within Newcastle POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.

  1. All the work completed without incident.

Emergency Maintenance: interxion3.core

Posted: Tuesday, August 20th, 2019 at 14:22 by Jamie Smith

Tuesday 20th August 2019 14:30 – 18:00
During the above window, we will be carrying out a non-service affecting reload to one of the line cards that part of our DSL platform terminates on, due to recurring alarms on the affected line card. These preventative works are to stop any potential service affecting problems occurring. The work will be carried out in 2 phases.

Phase 1: (Approx 14:30)

Cost DSL traffic away from Interxion DSL platform to Telehouse East DSL platform

Phase 2: (Approx 17:30 – 18:00)

Reload of affected line card

Once the line card has been reloaded and verified that the alarms are no longer present, traffic will be costed back to the Interxion DSL platform

Services should still however be considered at risk during this maintenance due to the loss of resilience whilst these works take place.

We apologise for the short notice of this maintenance notification

  1. Jamie Smith says:

    Phase 1 of this work has now been carried out.

  2. Jamie Smith says:

    Phase 2 – Reload of the affected line card will be commencing now

  3. Jamie Smith says:

    This work has completed successfully. Traffic has now been costed back to Interxion DSL platform.

Emergency Maintenance: lns6.the.dsl.enta.net

Posted: Tuesday, August 6th, 2019 at 14:10 by Jamie Smith

Wednesday 7th August 2019 03:00 – 04:00

During the above window broadband users connected via lns6.the.dsl.enta.net will be disconnected for a reboot of the device (memory fragmentation) we have taken preventative measures to filter connections away from this device to reduce the impact upon reboot. Any users still connected at the time of reboot will disconnect briefly before reconnecting via alternative equipment.

Users on this device that reconnect before the reboot will avoid the planned works.

At Risk: Peterborough POP

Posted: Wednesday, July 31st, 2019 at 17:18 by Iain Beveridge

Friday 2nd August 2019, 00:01 – 01:30

After a power check within Peterborough POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.

Emergency Maintenance: Mirada

Posted: Tuesday, July 9th, 2019 at 11:44 by Adam Heath

Tuesday 9th July 2019 15:00 – Tuesday 9th July 2019 15:30

Following the maintenance to this platform over the weekend, a further activity has been identified which needs to be completed at the earliest opportunity.

The activity isn’t related to, or the cause of any current functionality issues, but it is essential to the longer term reliability and resiliency of the platform.

Anybody trying to access the Mirada portal throughout the change window will be met with a temporary holding page advising of the maintenance.  Apologies for any inconvenience this may cause.

Emergency Maintenance: Mirada

Posted: Thursday, July 4th, 2019 at 18:38 by Adam Heath

Friday 5th July 2019 12:00 – Monday 8th July 2019 09:00

During the above window we will be performing maintenance on the server which accommodates the Mirada portal.  Therefore, from the start time of the above window, the Mirada portal and it’s functionality will not be available to users.

The stated end date/time of this maintenance window is subject to change and we are looking to provide further information in relation to this, prior to the start time tomorrow.

Apologies for the short notice and for any inconvenience this emergency maintenance may cause.

  1. Adam Heath says:

    Following further review, there is no change to the above end date/time of the maintenance at this stage. We will be able to advise more accurately once activity is progressing and we will look to update further in due course.

    In addition, users attempting to access the Mirada portal during the maintenance window will be met with a holding page advising of the activity.

  2. Adam Heath says:

    Just a quick note to confirm that the maintenance on the Mirada server has successfully completed and the portal was brought back online with full functionality earlier this morning.

At Risk: Peterborough POP

Posted: Tuesday, June 25th, 2019 at 16:31 by Iain Beveridge

Monday 1st July 2019, 00:01 – 00:45

After a power check within Peterborough POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.

  1. This work is no longer needed to be carried out.

At Risk: Sheffield POP

Posted: Tuesday, June 25th, 2019 at 16:29 by Iain Beveridge

Tuesday 30th July 2019, 02:00 – 04:00

After a power check within Sheffield POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk. 

  1. Services indicated as at risk were impacted by this change. The change is however now complete.

At Risk: Peterborough BT POP

Posted: Tuesday, April 2nd, 2019 at 15:52 by Iain Beveridge

Monday 8th April 2019, 23:45 – Tuesday 9th April 2019, 02:00.

After a power check within Peterborough POP, BT identified an issue with part of their infrastructure. BT will undertake work in the above window to replace isolator cables to a power supply board. The supply board provides the A-Feed, generator backed supply to several racks within the MUA including Entanet’s. An Entanet engineer will be on site for the duration of the maintenance to ensure power to our racks is maintained via the unaffected B-Feed.

No downtime is expected however all directly connected services should be considered at risk.

  1. This work is now complete.