Archive for the ‘Emergency Work’ Category

Emergency Maintenance: Mirada

Posted: Tuesday, July 9th, 2019 at 11:44 by Adam Heath

Tuesday 9th July 2019 15:00 – Tuesday 9th July 2019 15:30

Following the maintenance to this platform over the weekend, a further activity has been identified which needs to be completed at the earliest opportunity.

The activity isn’t related to, or the cause of any current functionality issues, but it is essential to the longer term reliability and resiliency of the platform.

Anybody trying to access the Mirada portal throughout the change window will be met with a temporary holding page advising of the maintenance.  Apologies for any inconvenience this may cause.

Emergency Maintenance: Mirada

Posted: Thursday, July 4th, 2019 at 18:38 by Adam Heath

Friday 5th July 2019 12:00 – Monday 8th July 2019 09:00

During the above window we will be performing maintenance on the server which accommodates the Mirada portal.  Therefore, from the start time of the above window, the Mirada portal and it’s functionality will not be available to users.

The stated end date/time of this maintenance window is subject to change and we are looking to provide further information in relation to this, prior to the start time tomorrow.

Apologies for the short notice and for any inconvenience this emergency maintenance may cause.

  1. Adam Heath says:

    Following further review, there is no change to the above end date/time of the maintenance at this stage. We will be able to advise more accurately once activity is progressing and we will look to update further in due course.

    In addition, users attempting to access the Mirada portal during the maintenance window will be met with a holding page advising of the activity.

  2. Adam Heath says:

    Just a quick note to confirm that the maintenance on the Mirada server has successfully completed and the portal was brought back online with full functionality earlier this morning.

At Risk: Peterborough POP

Posted: Tuesday, June 25th, 2019 at 16:31 by Iain Beveridge

Monday 1st July 2019, 00:01 – 00:45

After a power check within Peterborough POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.

  1. This work is no longer needed to be carried out.

At Risk: Sheffield POP

Posted: Tuesday, June 25th, 2019 at 16:29 by Iain Beveridge

Tuesday 30th July 2019, 00:00 – 02:00

After a power check within Sheffield POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk. 

At Risk: Peterborough BT POP

Posted: Tuesday, April 2nd, 2019 at 15:52 by Iain Beveridge

Monday 8th April 2019, 23:45 – Tuesday 9th April 2019, 02:00.

After a power check within Peterborough POP, BT identified an issue with part of their infrastructure. BT will undertake work in the above window to replace isolator cables to a power supply board. The supply board provides the A-Feed, generator backed supply to several racks within the MUA including Entanet’s. An Entanet engineer will be on site for the duration of the maintenance to ensure power to our racks is maintained via the unaffected B-Feed.

No downtime is expected however all directly connected services should be considered at risk.

  1. This work is now complete.

At Risk: Columbo POP

Posted: Monday, March 4th, 2019 at 16:27 by Iain Beveridge

Friday 8th March 2019, 23:30 – Saturday 9th March 2019, 02:00.

After a power check within Columbo POP, BT identified an issue with part of their power infrastructure within one of our racks. BT supervised by an Entanet engineer will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.

Emergency Maintenance: Glasgow DSL Infrastructure

Posted: Thursday, December 6th, 2018 at 11:22 by Gurinder Bansal

Thursday 6th December 2018 12:00 – 12:15

As part of our proactive monitoring of our network, we are aware of a faulty optic in our Glasgow POP that puts a small number of DSL customers at risk of losing service. As a consequence we will be replacing the faulty optic during the above specified window.

Broadband users connecting to the Glasgow DSL infrastructure will experience a brief drop in connectivity whilst the optic is replaced. Downtime is expected to last no longer than 30 seconds. If your connection does not re-establish in 2 minutes it may be necessary to reboot your router. Our Technical Service Desk will be monitoring all affected connections to ensure that service is restored as soon as possible.

  1. Gurinder Bansal says:

    This work is now complete.

Emergency Maintenance: columbo.core

Posted: Tuesday, October 23rd, 2018 at 14:08 by Jamie Smith

Wednesday 24th October 03:00– 06:00

During the above window our supplier will be carrying out essential power works to one of our racks in this location. There will be disruption to services at this location, this includes DSL, Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 3 hours may be required to account for any unforeseen issues.

We apologise for the short notice and any inconveniences this may cause

  1. Jamie Smith says:

    Our supplier has advised that this work has had to be rolled back to the previous state due to an unforeseen fault that occurred with the new equipment once Installed. The supplier engineer has advised they will be liaising with the manufacturer to try and ascertain why this fault occurred.

    This work will need to be re-scheduled in due course.

    Apologies for any inconvenience caused by this.

Emergency Maintenance: nottingham.core

Posted: Monday, October 22nd, 2018 at 17:27 by Jamie Smith

Tuesday 23rd October 10:00 – 14:00

During the above window, one of our engineer’s will be carrying out essential preventative maintenance within our racks at this location to facilitate emergency power works being carried out by our supplier on Thursday 25th October. While this work is being carried out we expect no disruption to services, however any services terminating at this location should be considered at risk for the duration of this window.

Thursday 25th October 00:00 – 06:00

During the above window our supplier will be carrying out essential power works to both of our racks in this location. No downtime is expected due to the preventative measures taken above, however all services at this location should be considered at risk for the duration of the window this includes; DSL, Leased lines and Pseudowires terminating at this location.

 

  1. Gurinder Bansal says:

    Tuesday 23rd October’s work is now complete

  2. Jamie Smith says:

    Please be aware that the work scheduled for Thursday 25th, will now take place on Friday 26th between 00:00 – 06:00. These services are still to be considered at risk.

  3. Jamie Smith says:

    Pleased be advised that our supplier is now carrying out the scheduled work

  4. Jamie Smith says:

    This work has now been completed

Emergency Maintenance : stepneygreen.core

Posted: Monday, October 22nd, 2018 at 17:07 by Jamie Smith

Tuesday 23rd October 03:00 – 06:00

During the above window our supplier will be carrying out essential power works to one of our racks in this location. No downtime is expected, however all services at this location should be considered at risk for the duration of the window this includes; DSL, Leased lines and Pseudowires terminating at this location.

This will not be carried out concurrently with the planned work at Columbo http://noc.enta.net/2018/10/at-risk-columbo-core/