Archive for the ‘Emergency Work’ Category

At Risk: Bristol and Cardiff

Posted: Thursday, February 1st, 2018 at 23:42 by Jake Turner

Thursday 1st February 23:00 – Friday 2nd  February 08:00

Our supplier Virgin Media have advised that they need to carry out emergency maintenance on the previously faulty fibre from January 31st affecting our link between Bristol and Slough.

Due to this, traffic may be taking an alternative path and both Bristol and Cardiff cores are currently operating with reduced resilience.


Emergency Work: At Risk: Broadband Platform

Posted: Tuesday, December 19th, 2017 at 09:34 by Steve Lalonde

Tuesday 19 December 2017 10:00 to 13:00

During the above window we will be replacing optics on a section of our Broadband Platform due to an intermittent fault.

We do not expect the work to be service affecting

  1. Steve Lalonde says:

    This work is now complete.

Emergency Work: At-Risk: Cloud Platform

Posted: Tuesday, November 7th, 2017 at 18:22 by Steve Lalonde

Tuesday 7th November 18:30 – 18:45

We have identified an issue with one of the routers in front of our cloud platform that could be causing a small amount of packet loss for some customers using our beta VoIP product. We will be forcing a failover to the standby router as an emergency resolution to the incident. This failover is not expected to be service affecting, however, the beta VoIP platform should be considered at risk during this window, until confirmation that the change has completed.

  1. Steve Lalonde says:

    This work did not complete successfully and will be rescheduled

Emergency Work: Sheffield broadband users

Posted: Thursday, October 5th, 2017 at 13:29 by Steve Lalonde

Friday 6th October 2017 01:00 – 06:00

During the above window we will be performing maintenance on the Sheffield broadband interconnects

We expect a small number of users to be disconnected during the work and should reconnect automatically after a few seconds.

It is possible some users may need to reboot equipment to reconnect.

  1. Steve Lalonde says:

    This work is now complete

Emergency Maintenance: Preston

Posted: Thursday, August 31st, 2017 at 09:39 by Richard Partridge

Friday 1st September 00:01 – 06:00

During the above window we will be replacing with a higher specification and capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes all customer transit, EWCS, wholesale hand-off and pseudowires terminating at this location.

All other traffic that would normally route through this location will take alternative paths.

  1. Jake Turner says:

    This work is now complete

At Risk: DSL platform

Posted: Wednesday, June 21st, 2017 at 18:18 by Steve Lalonde

Wednesday 21 Jume 2017 21:00 – 23:59

During the above window we will be making configuration changes to the DSL platform to enable additional interconnects.

This work is not expected to be customer affecting.

  1. Steve Lalonde says:

    This work is now complete.

Emergency Maintenance: Telford DC3

Posted: Friday, June 16th, 2017 at 12:17 by David Derrick

Friday 16 June 2017 17:30BST

At the time specified above we will be replacing a faulty power supply in the telford-dc3.core router. This router has two supplies so no downtime is expected, but customers located in DC3 should consider their service at risk.

  1. David Derrick says:

    Faulty PSU was swapped out successfully.

At Risk: PWAN Infrastructure

Posted: Thursday, March 9th, 2017 at 10:10 by Mark Yardley

Thursday 09/03/17 23:00 – 23:59

This evening, during the above window, we will be performing an emergency software upgrade on some devices within our PWAN infrastructure.

No service impact to customers is expected.

  1. Mark Yardley says:

    This work is now complete.

Emergency Work: Birmingham 3

Posted: Friday, February 24th, 2017 at 09:19 by Iain Beveridge

Friday 24th February 2017  10:30am – 12:30pm,

During the above window and following on from the previous NOC post ( we are going to undertake the installation of replacement equipment within our Birmingham 3 site. The power should be considered at risk while we work on installing a new UPS and transfer switch to restore and also improve the power redundancy within our rack.

Further updates will be provided when work is completed.

  1. Richard Partridge says:

    This work has now been completed.

Emergency Maintenance: VoIP platform

Posted: Wednesday, February 22nd, 2017 at 16:46 by Adam Heath

Wednesday 22nd February 2017 23:00 – 23:30

During the above window there will be some emergency maintenance work performed on the VoIP platform. Users may experience some disruption initiating calls or a disconnection of any call in progress. We apologise for the short notice of this work, however in order to ensure the number of users affected is at a minimum, we are performing at a time when call volumes on the platform are typically very low.