Archive for the ‘Emergency Work’ Category

Emergency Maintenance: Nottingham

Posted: Tuesday, June 12th, 2018 at 17:55 by David Brewis

Wednesday 13th June 2018 20:00 – 22:00

During the above window we will be investigating a potential issue with the power infrastructure at this site. No downtime is expected however all directly connected services should be considered at risk for the duration of this maintenance window.

  1. Our investigation is now complete, services should no longer be considered at risk.

Emergency Maintenance: Bristol

Posted: Tuesday, June 12th, 2018 at 17:43 by David Brewis

Thursday 14th June 2018 00:01 – 02:00

During the above window we will be investigating a potential issue with the power infrastructure at this site. No downtime is expected however all directly connected services should be considered at risk for the duration of this maintenance window.

  1. Gurinder Bansal says:

    Our investigation is now complete, services should no longer be considered at risk.

Emergency Maintenance: redbus-sov

Posted: Tuesday, May 8th, 2018 at 15:22 by Mark Yardley

Tuesday 08th May 2018 23:00 – 23:59

In the above window we will be undertaking an emergency reload of our redbus-sov core router. This is a pre-emptive reload in order to mitigate software related issues being observed on the device. Further work on this device will be required and will be scheduled and communicated in the normal manner.

All services terminated in this location including leased lines, wholesale hand-off, transit and EWCS will be affected. All other traffic that would normally route through this location will take alternative paths. We anticipate no more than 20 minutes downtime during the reload.

  1. Mark Yardley says:

    This work is now complete.

Emergency Maintenance: At Risk: Leeds POP

Posted: Monday, March 12th, 2018 at 09:29 by Jamie Smith

Monday 12th March 12:00 – 17:00

After a power check at the above location, an issue has been identified with the power infrastructure. Emergency work will, therefore, take place in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.

  1. Jamie Smith says:

    This work has been aborted, It will be re-scheduled for a later date.

At Risk: Bristol and Cardiff

Posted: Thursday, February 1st, 2018 at 23:42 by Jake Turner

Thursday 1st February 23:00 – Friday 2nd  February 08:00

Our supplier Virgin Media have advised that they need to carry out emergency maintenance on the previously faulty fibre from January 31st affecting our link between Bristol and Slough.

Due to this, traffic may be taking an alternative path and both Bristol and Cardiff cores are currently operating with reduced resilience.

 

Emergency Work: At Risk: Broadband Platform

Posted: Tuesday, December 19th, 2017 at 09:34 by Steve Lalonde

Tuesday 19 December 2017 10:00 to 13:00

During the above window we will be replacing optics on a section of our Broadband Platform due to an intermittent fault.

We do not expect the work to be service affecting

  1. Steve Lalonde says:

    This work is now complete.

Emergency Work: At-Risk: Cloud Platform

Posted: Tuesday, November 7th, 2017 at 18:22 by Steve Lalonde

Tuesday 7th November 18:30 – 18:45

We have identified an issue with one of the routers in front of our cloud platform that could be causing a small amount of packet loss for some customers using our beta VoIP product. We will be forcing a failover to the standby router as an emergency resolution to the incident. This failover is not expected to be service affecting, however, the beta VoIP platform should be considered at risk during this window, until confirmation that the change has completed.

  1. Steve Lalonde says:

    This work did not complete successfully and will be rescheduled

Emergency Work: Sheffield broadband users

Posted: Thursday, October 5th, 2017 at 13:29 by Steve Lalonde

Friday 6th October 2017 01:00 – 06:00

During the above window we will be performing maintenance on the Sheffield broadband interconnects

We expect a small number of users to be disconnected during the work and should reconnect automatically after a few seconds.

It is possible some users may need to reboot equipment to reconnect.

  1. Steve Lalonde says:

    This work is now complete

Emergency Maintenance: Preston

Posted: Thursday, August 31st, 2017 at 09:39 by Richard Partridge

Friday 1st September 00:01 – 06:00

During the above window we will be replacing preston.core.enta.net with a higher specification and capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes all customer transit, EWCS, wholesale hand-off and pseudowires terminating at this location.

All other traffic that would normally route through this location will take alternative paths.

  1. Jake Turner says:

    This work is now complete

At Risk: DSL platform

Posted: Wednesday, June 21st, 2017 at 18:18 by Steve Lalonde

Wednesday 21 Jume 2017 21:00 – 23:59

During the above window we will be making configuration changes to the DSL platform to enable additional interconnects.

This work is not expected to be customer affecting.

  1. Steve Lalonde says:

    This work is now complete.