Archive for the ‘Incidents’ Category

Incident: Vodafone Circuits

Posted: Thursday, September 13th, 2018 at 14:37 by Jamie Smith

We are currently seeing a number of Vodafone circuits a down. Initial diagnostics indicate the circuits are related to a single Vodafone handoff. Engineers are investigating and engaging with our supplier. Further updates will be provided when available.

  1. Jamie Smith says:

    Services have now been restored to the affected handoff. We are continuing to liaise with Vodafone to determine the cause of this outage

  2. David Brewis says:

    In speaking with Vodafone service teams, we have received confirmation emergency proactive work was conducted to replace a faulty 10G line card to ensure the node was stabilised.

    We do not expect to see further disruption following this work.

Incident: VoIP

Posted: Wednesday, September 12th, 2018 at 09:46 by David Brewis

We are aware of an interruption to service affecting inbound calls on our Enrich platform. Our teams are investigating and will update hourly.

We apologise for any inconvenience during this time.

  1. David Brewis says:

    Whilst investigations continue, a small set of users appear to be working. We are asking for users to retest.

  2. David Brewis says:

    Service has been restored to users on the Enrich platform, if you continue to experience a problem we ask affected handsets are rebooted prior to calling.

    We apologise for any inconvenience caused.

Incident: VoIP

Posted: Tuesday, September 4th, 2018 at 14:16 by Adam Heath

We are aware of a brief interruption to both SIP and Hosted VoIP services at approximately 14:00.  Services appear to be restored but our teams are aware and currently investigating.  We’ll provide further information when this becomes available.

  1. David Brewis says:

    On 04 September 2018 at 13:55 our monitoring systems identified an issue affecting one our media servers resulting in intermittent issues with calls terminating on this node.

    The issue was caused by a loop in logging due to an issue with a call queue’s configuration, this resulted in the media servers logging engine crashing and consuming all threads preventing the ability to serve calls.

    A full review of all other queues has been conducted and no further issues have been identified.

    We apologise for any inconvenience caused by this interruption.

Incident: Cardiff

Posted: Monday, September 3rd, 2018 at 13:39 by Adam Heath

We are aware of an issue affecting services on our Cardiff node.  Our NOC are aware and currently investigating.  We’ll provide updates when further information is available.

  1. Adam Heath says:

    We can see that services have now been restored. Our investigations suggest a power disruption in one of our cabinets at the location. This will be raised to our supplier for further analysis and an explanation.

    We apologise for any inconvenience caused by this interruption.

Incident: sheffield.core

Posted: Tuesday, August 21st, 2018 at 14:49 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Sheffield POP. Engineers are already investigating. Further updates will be provided as and when they become available.

  1. Gurinder Bansal says:

    Connectivity has been restored. Initial investigation indicates a power disruption in one of our cabinets at the site. This has been raised to our supplier for further investigation.

    We apologise for the inconvenience caused by this interruption.

Incident: cardiff.core

Posted: Monday, July 30th, 2018 at 22:20 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Cardiff POP. Engineers are already investigating. Further updates will be provided as and when they become available.

  1. Jamie Smith says:

    Connectivity has been restored. Engineers are still continuing to Investigate, updates will be communicated as and when they become available.

    We apologise for any Inconvenience this may have caused

Incident: Bristol POP

Posted: Tuesday, July 24th, 2018 at 17:25 by Richard Partridge

We are currently experiencing a loss of connectivity to our equipment in our Bristol POP. Engineers are already investigating. Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    Connectivity has been restored. Initial investigation indicates a power disruption in one of our cabinets at the site. This has been raised to our supplier for further investigation.

    We apologise for the inconvenience caused by this interuption.

Incident: Bristol

Posted: Thursday, July 12th, 2018 at 21:53 by Mark Yardley

We have just experienced a brief disruption to service at our Bristol PoP. All services should now be restored and engineers are continuing to investigate the underlying cause. We apologise for any inconvenience caused.

Incident: Nottingham

Posted: Friday, July 6th, 2018 at 11:18 by Mark Yardley

We have experienced a brief loss of connectivity to our Nottingham PoP. Most services have now been restored. Initial investigation suggests a loss of power. Engineers are currently investigating and liaising with our suppliers.

Incident: Columbo

Posted: Friday, July 6th, 2018 at 08:37 by Mark Yardley

We are currently experiencing a loss of connectivity to our Columbo PoP. Engineers are investigating and updates will be provided when available.

  1. Mark Yardley says:

    Connectivity has now been restored and initial investigation suggests this was caused by a loss of power in this location. Engineers are continuing to investigate and liaise with our suppliers. We apologise for any inconvenience caused.