Archive for the ‘Incidents’ Category

Incident: Cardiff, Glasgow & Bristol Edge Devices

Posted: Monday, November 27th, 2017 at 09:32 by Jamie Smith

We have just experienced an unexpected simultaneous reload of our edge devices in Cardiff, Glasgow & Bristol. This resulted in a brief loss of service for directly terminated leased line customers.

Previous investigations suggest this was due to a bug in the IOS software on these devices. We had preemptively loaded new software onto these devices in preparation for a controlled and scheduled reload. These devices are now running the alternative software following this unexpected reload. We will continue to monitor these devices. All services are now restored.

We apologise for any inconvenience this may have caused.

Incident: Interxion

Posted: Wednesday, November 15th, 2017 at 06:41 by Jake Turner

We have just experiencing an unexpected reload of one of our edge devices in Interxion. Connectivity to most services is now restored however investigations are continuing.

Incident: Glasgow Edge Device

Posted: Monday, November 13th, 2017 at 16:33 by Jamie Smith

We have just experience an unexpected reload of one of our edge devices in Glasgow. This resulted in a brief loss of service for directly terminated leased line customers. Initial investigations suggest this was a brief power failure. This has been reported to our collocation provider for further investigation.

  1. Jamie Smith says:

    We have just experienced another unexpected reload of this device, please view the below link for an update.
    http://noc.enta.net/2017/11/incident-cardiff-glasgow-bristol-edge-devices/

Incident: Cardiff Edge Device

Posted: Monday, November 13th, 2017 at 16:33 by Jamie Smith

We have just experience an unexpected reload of one of our edge devices in Cardiff. This resulted in a brief loss of service for directly terminated leased line customers. Initial investigations suggest this was a brief power failure. This has been reported to our colocation provider for further investigation.

  1. Jamie Smith says:

    We have just experienced another unexpected reload of this device, please view the below link for an update.
    http://noc.enta.net/2017/11/incident-cardiff-glasgow-bristol-edge-devices/

Incident: Vodafone Circuits

Posted: Thursday, November 9th, 2017 at 16:14 by Mark Yardley

We are currently experiencing a loss of connectivity for a number of Vodafone circuits. Initial diagnostics indicate the circuits are related to a single Vodafone handoff. Engineers are investigating and engaging with our supplier. Further updates will be provided when available.

  1. Adam Heath says:

    Our supplier has confirmed that they have engineering resource currently investigating the issue. We have also reached out to our Service Managers to ensure this is resolved at the earliest opportunity. Further updates will follow, once they are available.

  2. Adam Heath says:

    Vodafone identified a potential issue with some of their equipment a short while ago. Engineering resource is being arranged to attend the location. Further updates will follow.

  3. Richard Partridge says:

    Service appears to be restored as of approximately 01:30 this morning. We’re still waiting for a confirmation that the fault has been rectified and an RFO from Vodafone.

  4. Adam Heath says:

    A report is now available for this incident which can be found here.

Incident: Mirada Portal

Posted: Thursday, November 2nd, 2017 at 10:30 by Richard Partridge

Engineers are investigating an issue which is currently rendering the Mirada portal unavailable. Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    Service has now been restored to the Mirada portal. Our apologies for any inconvenience.

Incident: Nottingham Core

Posted: Thursday, November 2nd, 2017 at 09:28 by Richard Partridge

We experienced a brief loss of service to our Nottingham Core router between 03:50 and 04:00 this morning. Directly connected services and broadband customers served by the Nottingham node will have experienced a loss of service whilst the core powered back up. Initial investigations indicate that this was a loss of power. This has been raised to our colocation provider for further investigation.

  1. Mark Yardley says:

    We have experienced another loss of service at this location. Engineers are investigating and updates will be provided when available.

  2. Mark Yardley says:

    This loss of service appears to have been due to another power disruption. Service has been restored and we are dispatching an engineer to site to investigate further as well as raising this again with our colocation supplier.

  3. Steve Lalonde says:

    We have just had an additional power issue in Nottingham, A PSU failed while our engineer was onsite mitigating a known power feed issue. The failed PSU has now been replaced and the power feed issue is resolved.

    Service is now restored.

Incident: Newcastle WBC

Posted: Sunday, October 29th, 2017 at 08:17 by Jake Turner

Engineers are currently investigating an issue causing a loss of service for DSL connections served by the Newcastle WBC node.

Further updates will be provided as and when they become available.

  1. Jake Turner says:

    Investigations concluded that there were no issues on the Entanet network and so this incident was raised to BT Wholesale. BT have since advised that there was an incident causing loss of resilience and whilst this shouldn’t have been service affecting, they did see a blip this morning. The majority of sessions reconnected just before 09:00.

Incident: Glasgow POP

Posted: Wednesday, October 25th, 2017 at 13:37 by Gurinder Bansal

We are currently experiencing a brief loss of communication to one our edge devices in Glasgow POP. This has resulted in a brief loss of service for directly terminated leased lines. Initial indications suggest a loss of power. Further updates will be provided shortly.

  1. Richard Partridge says:

    This has now been raised with our colocation provider for further investigation. Updates will be provided as and when they become available.

Incident: Glasgow POP

Posted: Tuesday, October 24th, 2017 at 10:50 by Richard Partridge

We are currently experiencing a loss of connectivity to our Glasgow POP. Initial indications suggest a loss of power. An engineer already in the area has been diverted to site. Further updates will be provided shortly.

  1. Richard Partridge says:

    Our on-site engineer has determined that our 10GB blade has failed as a result of a power outage to our space in the POP. As we already had designs to replace this router with a newer, higher specification device, we are accelerating our plans and will bring this device live as soon as possible. Further updates will be provided as and when they become available.

  2. Richard Partridge says:

    Broadband connectivity has now been restored. Customers may need to reboot their equipment in order to regain connectivity. We are continuing to work through the remainder of services. We will update again in due course.

  3. Mark Yardley says:

    Remaining services have now been restored. Customers are advised to reboot their equipment if they are still experiencing issues prior to contacting us via normal channels.