We are aware that a number of users are having issues placing and receiving calls on the VoIP Enrich platform. Engineers are currently working to restore service and we will provide further information when it becomes available.
Archive for the ‘Incidents’ Category
We have experienced two brief losses of power to our equipment located in our Glasgow PoP. Engineers are investigating with our colocation provider. Power is currently restored however should still be considered at risk. Further updates will be provided when available.
We have experienced a loss of power to our equipment located in our Edinburgh PoP. Power has already been restored however some services still remain affected. Engineers are investigating and further updates will be provided when available.
We are aware of a short disruption to a small number of PWAN connections at approximately 12:24. This was caused by an unscheduled reload of one LNS.
Any connections affected during the incident would have automatically connected to an alternative LNS, where service would have been restored.
We apologise for any inconvenience caused.
We are aware of a potential problem with our Edinburgh POP. This will affect any services which connect directly to our core network here including broadband and Ethernet. Initial investigation indicates this may be a reboot of the device, however we will advise further once more information becomes available.
We are currently aware of a potential issue affecting some VoIP services. We are currently investigating and collating examples. We will provide further information once it becomes available.
We are currently experiencing a loss of power within our Birmingham 3 point of presence. This is causing a loss of service for a small number of directly connected leased line customers. Affected customers have been contacted and advised directly.
Engineers are currently investigating and already have resources on their way to site to continue their investigation. Further updates will be provided as and when they become available.
We are aware of an incident in Telehouse East which briefly affected a small number of customers. The incident looks to have been caused by an unexpected reload of a satellite device. Services affected include Ethernet and DSL.
All services should now be restored and further updates will follow.
If you still have an issue with any individual circuits, please power cycle the device before contacting the support team. We apologise for the inconvenience caused.
We are aware of an issue that affected DSL connections coming into our Edinburgh point of presence. Users coming into this node would have briefly lost connectivity. Our Network Operations Centre has investigated and service is now restored.
Further updates on the incident will follow in due course.
We are currently aware of an issue affecting some VoIP Enrich customers. Engineers are currently investigating and further updates will be provided as and when they become available.