Archive for the ‘Incidents’ Category

Incident: Cardiff

Posted: Monday, September 3rd, 2018 at 13:39 by Adam Heath

We are aware of an issue affecting services on our Cardiff node.¬† Our NOC are aware and currently investigating.¬† We’ll provide updates when further information is available.

  1. Adam Heath says:

    We can see that services have now been restored. Our investigations suggest a power disruption in one of our cabinets at the location. This will be raised to our supplier for further analysis and an explanation.

    We apologise for any inconvenience caused by this interruption.

Incident: sheffield.core

Posted: Tuesday, August 21st, 2018 at 14:49 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Sheffield POP. Engineers are already investigating. Further updates will be provided as and when they become available.

  1. Gurinder Bansal says:

    Connectivity has been restored. Initial investigation indicates a power disruption in one of our cabinets at the site. This has been raised to our supplier for further investigation.

    We apologise for the inconvenience caused by this interruption.

Incident: cardiff.core

Posted: Monday, July 30th, 2018 at 22:20 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Cardiff POP. Engineers are already investigating. Further updates will be provided as and when they become available.

  1. Jamie Smith says:

    Connectivity has been restored. Engineers are still continuing to Investigate, updates will be communicated as and when they become available.

    We apologise for any Inconvenience this may have caused

Incident: Bristol POP

Posted: Tuesday, July 24th, 2018 at 17:25 by Richard Partridge

We are currently experiencing a loss of connectivity to our equipment in our Bristol POP. Engineers are already investigating. Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    Connectivity has been restored. Initial investigation indicates a power disruption in one of our cabinets at the site. This has been raised to our supplier for further investigation.

    We apologise for the inconvenience caused by this interuption.

Incident: Bristol

Posted: Thursday, July 12th, 2018 at 21:53 by Mark Yardley

We have just experienced a brief disruption to service at our Bristol PoP. All services should now be restored and engineers are continuing to investigate the underlying cause. We apologise for any inconvenience caused.

Incident: Nottingham

Posted: Friday, July 6th, 2018 at 11:18 by Mark Yardley

We have experienced a brief loss of connectivity to our Nottingham PoP. Most services have now been restored. Initial investigation suggests a loss of power. Engineers are currently investigating and liaising with our suppliers.

Incident: Columbo

Posted: Friday, July 6th, 2018 at 08:37 by Mark Yardley

We are currently experiencing a loss of connectivity to our Columbo PoP. Engineers are investigating and updates will be provided when available.

  1. Mark Yardley says:

    Connectivity has now been restored and initial investigation suggests this was caused by a loss of power in this location. Engineers are continuing to investigate and liaise with our suppliers. We apologise for any inconvenience caused.

Incident: Columbo BT Openreach Circuits

Posted: Thursday, July 5th, 2018 at 09:28 by Mark Yardley

We are aware of a brief interruption to service for multiple BT Openreach circuits delivered to our Columbo PoP. Initial investigation suggests this was due to a loss of power to one of our cabinets. Service has been restored and engineers are investigating the loss of service with our supplier. We apologise for any inconvenience caused.

Incident: telehouse-east2.edge

Posted: Wednesday, June 27th, 2018 at 09:42 by Mark Yardley

We have experienced an unexpected reload of one of our edge devices in Telehouse which affected a number of Virgin Media circuits. Connectivity to these services is now restored however engineers are continuing to investigate the cause. We apologise for any inconvenience.

Incident: Talktalk Circuits

Posted: Wednesday, June 27th, 2018 at 09:10 by Jamie Smith

We have experienced a brief loss of service to a number of TalkTalk circuits  Initial diagnostics indicate the circuits are related to multiple TalkTalk handoffs. Engineers are investigating and engaging with our supplier.

The circuits in question are now showing as back up, further updates to be provided once the supplier has provided us with a response.

  1. Jordan Coleman says:

    Our supplier has confirmed that a fibre break on a third party circuit earlier today caused a brief disruption to services when traffic failed over onto alternative routes. Engineers are working to resolve this. Further updates will be provided when available.