Archive for the ‘Planned Work’ Category

Planned Maintenance: Telford

Posted: Friday, January 11th, 2019 at 14:13 by Gurinder Bansal

Friday 18th January 2019 00:01 – 03:00

During the above window we will be decommissioning telford-dc2.core.enta.net.

All services currently terminated in this location will be migrated on to telford-dc3-2.core. This includes PWANs, colocation and pseudowires. During the maintenance, customers will experience a loss of connectivity within their service (PWANs, colocation or pseudowire). If you are one of those customers, you will be notified directly by our Technical Service Desk by the end of Monday 14th January.

Once we have confirmed the maintenance is complete, any customers still experiencing issues should reboot their equipment before contacting the Technical Service Desk.

All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Planned Maintenance: Telford

Posted: Friday, January 4th, 2019 at 11:53 by Jamie Smith

Thursday 10th January 2019 08:00 – 16:00

During the above window we will be carrying out essential maintenance within the rack that terminates a small number of Virgin Media leased line circuits at our Telford data-centre. This is a service impacting maintenance and outages will be observed.

Any customers impacted by this change will be notified Individually.

Planned Maintenance: Wolverhampton TE

Posted: Monday, December 3rd, 2018 at 18:27 by Gurinder Bansal

Thursday 13th December 2018 00:01 – 06:00

During the above window we will be replacing wolv-te.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include: Leased lines, DSL, EWCS, Transit, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Planned Maintenance: Reboot lns4.inx.dsl.enta.net

Posted: Monday, December 3rd, 2018 at 17:28 by Steve Lalonde

Monday 10th December 2018 03:00 – 06:00

 

During the above window broadband users connected via lns4.inx.dsl.enta.net will be disconnected for a reboot of the device (memory fragmentation) and will connect via alternative equipment.

There are currently only 190 users connected to this device as we have not been sending reconnections to this router for some time.

Users on this device that reconnect before the reboot will avoid the planned works.

  1. Robin Posadas says:

    This work is now commencing.

  2. Robin Posadas says:

    This work is now complete.

Planned Maintenance: Glasgow.core

Posted: Monday, December 3rd, 2018 at 17:20 by Gurinder Bansal

Wednesday 5th December 2018 00:01 – 06:00

During the above window we will be replacing Glasgow.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include: Leased lines, DSL, EWCS, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Planned Work: Broadband Upgrades

Posted: Monday, December 3rd, 2018 at 15:41 by Steve Lalonde

Monday 10th December 2018 00:00 – 06:00

 

During the above window broadband users connected via Leeds interconnects will be disconnected to reconnect via higher capacity interconnects. The time per user to reconnect will usually be less than 10 minutes, if your connection does not re-establish in 10 minutes it may be necessary to reboot your router.

Users on Leeds interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. Robin Posadas says:

    This work is now commencing.

  2. Robin Posadas says:

    This work is now complete.

At Risk: Planned Works – Edinburgh

Posted: Monday, December 3rd, 2018 at 13:55 by Jamie Smith

Thursday 6th December 2018 00:01 – 06:00 

During the above window our supplier will be carrying out essential power works to both of our racks in this location. No downtime is expected due to the preventative measures being taken, however all services at this location should be considered at risk for the duration of the window this includes; DSL, Leased lines and Pseudowires terminating at this location.

This is work that had originally been scheduled for the 30/11 as per http://noc.enta.net/2018/11/at-risk-planned-works-edinburgh/ however due to unforeseen supplier circumstances they had to postpone that work.

Planned Work: Broadband Upgrades

Posted: Friday, November 30th, 2018 at 16:49 by Steve Lalonde

Friday 7th December 2018 00:00 – 06:00

 

During the above window broadband users connected via Sheffield and Slough interconnects will be disconnected to reconnect via higher capacity interconnects. The time per user to reconnect will usually be less than 10 minutes, if your connection does not re-establish in 10 minutes it may be necessary to reboot your router.

Users on Sheffield and Slough interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. William George says:

    This work is now commencing.

  2. William George says:

    This work is now complete.

Planned Maintenance: Telford

Posted: Friday, November 30th, 2018 at 13:52 by Alistair Patterson

Saturday 8th December 2018 20:00 – Sunday 9th December 2018 04:00

 

During the above window we will be carrying out essential maintenance within the racks that terminate Openreach circuits in our Telford location. This is service affecting with downtime expected to be no longer than 4hrs, however the full duration of the window may be required to account for any unforeseen issues. All affected customers have been contacted individually.

  1. William George says:

    This work is now commencing.

  2. William George says:

    This maintenance is now complete.

Planned Work: Broadband Upgrades

Posted: Thursday, November 29th, 2018 at 17:49 by Steve Lalonde

Thursday 6th December 2018 00:00 – 06:00

 

During the above window broadband users connected via Peterborough and Preston interconnects will be disconnected to reconnect via higher capacity interconnects. The time per user to reconnect will usually be less than 10 minutes, if your connection does not re-establish in 10 minutes it may be necessary to reboot your router.

Users onPeterborough and Preston interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. David Wheeler says:

    This work is now commencing.

  2. David Wheeler says:

    The work is now completed.