Archive for the ‘Planned Work’ Category

Planned Maintenance: Generator Test

Posted: Monday, August 23rd, 2010 at 11:41 by Ming-Yu Hsieh

11th Sept 2010, 09:30 hours – 13:30 hours

We will be conducting a full load generator test for our Telford Data centres on Saturday 11th Sept 2010 at 09.30hrs. The switch to generator power is expected to take less than 20 seconds to complete, and a further switch to the second generator will be triggered. It is anticipated that the second generator will be brought on-line, before the first is taken down. All customers who have services in the Telford Data centres will be affected, however due to UPS protection, no outage is anticipated. During this time our support phones may also suffer some disruption. We apologise for any inconvenience this may cause.

Planned work: PWAN Maintenance

Posted: Monday, August 23rd, 2010 at 11:17 by Phil Davies

Wednesday 1st September 2010, 00:00hrs – 06:00hrs

During this maintenance window additional resilience and capacity is being added to the PWAN Infrastructure between Interxion and Telehouse. We are also taking the opportunity to upgrade the IOS on Core PWAN routers. There may be several short (up to approx. 15 minutes) outages during this time. It should be noted that this maintenance will only affect PWAN customers.

We apologise for any inconvenience this may cause.

  1. Phil Davies says:

    We have finished the planned work for tonight, all systems are working normally.

    If your service is not working please contact support via the usual channels.

Planned Maintenance: DSL core network

Posted: Saturday, July 17th, 2010 at 12:58 by Steve Lalonde

Wednesday 11th August 2010, 00:01hrs – 06:00hrs and
Thursday 12th August 2010, 00:01hrs – 06:00hrs

During the maintenance window above, We will be performing essential maintenance on our DSL network involving software upgrades and changes to the links between the DSL core sites at Interxion and Telehouse adding additional capacity and increasing resilience.

There will be several short (up to approx 15 minutes) outages during this work while routers are rebooted and DWDM equipment is added to the fibre paths between the sites.

We apologise for any inconvenience this may cause.

  1. Steve Lalonde says:

    We have finished the planned work for tonight, all systems are working normally.

    If your service is not working please contact support via the usual channels.

Planned Maintenance: Peterborough.core to Telehouse-east.core

Posted: Tuesday, July 6th, 2010 at 14:19 by Ming-Yu Hsieh

27th July 2010 00:01hrs – 06:00hrs

We have been advised by our carriers that they will be performing essential network maintenance during the window specified above. All traffic will reroute over alternate paths during the maintenance which may lead to increased latency.

Emergency Maintenance: Milton Keynes to Telehouse

Posted: Thursday, June 17th, 2010 at 15:39 by Ming-Yu Hsieh

July 06 2010, 00.01hrs – 02.30hrs

We have been advised by our carriers that they will be performing essential network maintenance during the window specified above. All traffic will reroute over alternate paths during the maintenance which may lead to increased latency.

Generators Maintenance

Posted: Monday, June 14th, 2010 at 16:11 by Ming-Yu Hsieh

Jun 17 2010, 10.00hrs – 17:00hrs

During the maintenance window above, we will preform annual major service on all our generators. Power to the Data Centres will not be affected, however we advise customers to consider the site “At Risk” until service has been completed.

Planned Maintenance: Telford – London

Posted: Wednesday, April 21st, 2010 at 10:20 by Ming-Yu Hsieh

Wednesday 19 May 2010 00:01 – 06:00

Our suppler will be carrying out essential network maintenance in Wolverhampton area to increase network capacity during the above window.

During this period the link between telford-dc1.core and telehouse-east2.core may experience up to 30 minutes downtime. All traffic will be routed via alternate paths, however there maybe a small increase in latency due to the increased path length.

Planned Maintenance: Telehouse North

Posted: Monday, February 8th, 2010 at 12:35 by Ming-Yu Hsieh

Friday 19th Feb 2010, 00:01hrs – 06:00hrs

During the maintenance window above, we will be working within the cabinet and recovering old equipment. This site must be considered to be at risk during this period.

  1. Ming-Yu Hsieh says:

    This maintenance work completed successfully, please report any issues via the usual support channels.

Planned work: telford-dc3.core.enta.net

Posted: Wednesday, January 20th, 2010 at 15:26 by Steve Lalonde

Thursday 28th Jan 2010, 03:30hrs – 04:00hrs

During the maintenance window above the IOS on the router will be upgraded to resolve some configuration issues. This software upgrade will require a reboot of the router which should take approx 10 minutes to complete, during which all directly connected customers will lose connectivity.

Traffic that would normally be routed through this equipment will route via alternate paths.

  1. Steve Lalonde says:

    This work was completed successfully.

Planned work: telford-dc1.core.enta.net

Posted: Wednesday, January 20th, 2010 at 15:22 by Steve Lalonde

Thursday 28th Jan 2010, 03:00hrs – 03:30hrs

During the maintenance window above the IOS on the router will be upgraded to resolve some configuration issues. This software upgrade will require a reboot of the router which should take approx 10 minutes to complete, during which all directly connected customers will lose connectivity.

Traffic that would normally be routed through this equipment will route via alternate paths.

  1. Steve Lalonde says:

    This work was completed successfully.