Archive for the ‘Planned Work’ Category

Planned Maintenance: Interxion

Posted: Wednesday, February 1st, 2017 at 15:52 by Jake Turner

Thursday 9th February 2017 00:00 ~ 06:00

During the above window we will be replacing interxion2.core.enta.net and migrating customers off of interxion.core.enta.net onto a higher capacity router.

All services will be migrated to the new router, we expect downtime of approximately 1 hour during the window.

Affected services are:

All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at interxion.core.enta.net and interxion2.core.enta.net.

Traffic that would normally be routed through this equipment will be routed via alternate paths.

  1. Jake Turner says:

    This work is now complete.

Planned Maintenance: Wolverhampton TE

Posted: Thursday, January 26th, 2017 at 10:24 by Mark Yardley

Thursday 2nd February 2016  00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 15 minutes, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL (IPSC and WBC) and leased lines terminated in this location.

  1. Mark Yardley says:

    This work is now complete.

Planned Maintenance: Faraday

Posted: Thursday, December 8th, 2016 at 17:31 by Mark Yardley

Friday 16th December 2016  00:01 – 02:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 15 minutes, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL (IPSC and WBC) and leased lines terminated in this location.

  1. Mark Yardley says:

    This work is now postponed and will be rescheduled for a later date. A further notification will be sent in due course.

Edinburgh to Newcastle fibre maintenance

Posted: Monday, November 28th, 2016 at 10:56 by Iain Beveridge

09-Dec-2016 01:00:00 GMT to 09-Dec-2016 06:00:00 GMT

During the above window one of our fibre suppliers will be carrying out maintenance on our link between Edinburgh and Newcastle. Whilst the actual downtime is expected to be less, the full 5 hrs may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.

Equinix Slough to Interxion fibre maintenance

Posted: Thursday, November 24th, 2016 at 09:25 by Iain Beveridge

03-Dec-2016 08:00:00 GMT to 03-Dec-2016 20:00:00 GMT

During the above window one of our fibre suppliers will be carrying out maintenance on our link between Equinix Slough and Interxion. Whilst the actual downtime is expected to be a maximum of 30 minutes, the full 12 hrs may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.

Telehouse East to Stepney Green fibre maintenance

Posted: Wednesday, November 16th, 2016 at 09:10 by Iain Beveridge

26-Nov-2016 12:00:00 GMT to 26-Nov-2016 23:59:00 GMT

During the above window one of our fibre suppliers will be carrying out maintenance on our link between Telehouse East and Stepney Green. Whilst the actual downtime is expected to be less, a full 30 minutes may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.

At-Risk: Cardiff to Bristol fibre link maintenance

Posted: Monday, November 14th, 2016 at 15:36 by Scott Morgan
28-Nov-2016 22:30 GMT to 29-Nov-2016 06:00
During the above window one of our fibre suppliers will be carrying out maintenance on our links between Cardiff and Bristol. Whilst the actual downtime is expected to be less, the full 7.5 hrs may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.

Planned Maintenance: Hardware Upgrades

Posted: Wednesday, November 2nd, 2016 at 13:07 by Mark Yardley

Wednesday 9th November 23:00 – Thursday 10th November 06:00

During the above window we will be replacing hardware in our Redbus Meridian Gate, Telecity Hex 6/7 and Goswell Road locations for higher capacity equipment.

Affected services are:

All customer interconnects ( Transit / EWCS / Wholesale Handoff / Pseudowire ) terminating at redbus-mer.core, redbus-hex.core and goswell.core

For customers directly connected to these locations, an estimated 15-30 minute down time is expected. All other traffic that would normally route through these locations will take alternative paths.

  1. Mark Yardley says:

    This work is now complete.

Interxion to Milton Keynes fibre maintenance

Posted: Friday, October 28th, 2016 at 09:05 by Iain Beveridge

10-Nov-2016 02:00:00 GMT to 10-Nov-2016 6:00:00

During the above window one of our fibre suppliers will be carrying out maintenance on our links between Interxion and Milton Keynes. Whilst the actual downtime is expected to be less, the full 4 hrs may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.

Planned Work: Broadband (DSL)

Posted: Tuesday, October 18th, 2016 at 09:37 by Steve Lalonde

Tuesday 25th October 2016 00:01 – 04:00

During the above window we will be migrating all users connected to the following WBC nodes to new equipment.

  • Kingston
  • Leeds

Customers will see downtime of approx 5 minutes, however some customers may need to reboot their routers to reconnect.

  1. Steve Lalonde says:

    This work is now complete