Archive for the ‘Planned Work’ Category

Planned Work: Broadband Upgrades

Posted: Tuesday, November 13th, 2018 at 19:01 by Steve Lalonde

Tuesday 20th November 2018 00:00 – 06:00

During the above window broadband users connected via Glasgow, Edinburgh and Faraday interconnects will be disconnected to reconnect via higher capacity interconnects.

The time per user to reconnect will usually be less than 10 minutes, if your connection does not reestablish in 10 minutes it may be necessary to reboot your router.

Users on Glasgow, Edinburgh and Faraday interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

At Risk: Planned Maintenance – Coventry

Posted: Tuesday, November 13th, 2018 at 13:12 by Ming-Yu Hsieh

Thursday 22nd Nov 2018 00:01 – 06:00

During the above maintenance window, we will be integrating Coventry pop into our combined national network.

No down time is expected and all precautions will be taken to avoid any disruption, however during and after this maintenance routing will take different paths.

Planned Maintenance: Interxion & Telehouse East

Posted: Tuesday, November 13th, 2018 at 11:49 by Gurinder Bansal

Wednesday 21st November 2018 00:00 – 06:00

During the above window we will be completing a planned maintenance to upgrade hardware within telehouse-east4.core & Interxion3.core. No downtime is expected and all precautions will be taken to avoid any disruption, however during this window both sites should be considered at risk.

Planned Work: Broadband Upgrades

Posted: Monday, November 12th, 2018 at 12:04 by Steve Lalonde

Monday 19th November 2018 00:00 – 06:00

During the above window broadband users connected via Bristol and Birmingham interconnects will be disconnected to reconnect via higher capacity interconnects.

The time per user to reconnect will usually be less than 10 minutes, if your connection does not reestablish in 10 minutes it may be necessary to reboot your router.

Users on Bristol and Birmingham interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. David Wheeler says:

    This work is about to start.

  2. David Wheeler says:

    This work is now complete.

Planned Work: Broadband Upgrades

Posted: Monday, October 29th, 2018 at 17:11 by Steve Lalonde

Monday 5th November 2018 22:00 to Tuesday 6th November 2018 02:00

During the above window broadband users connected via Cardiff, Manchester and Nottingham interconnects will be disconnected to reconnect via higher capacity interconnects.

The time per user to reconnect will usually be less than 10 minutes, if your connection does not reestablish in 10 minutes it may be necessary to reboot your router.

Users on Cardiff, Manchester and Nottingham interconnects that reconnect after 30th October 2018 will automatically be reconnected to the high capacity interconnects and will avoid the forced disconnect.

  1. Steve Lalonde says:

    Note: Users on Cardiff, Manchester and Nottingham interconnects can now choose to reconnect to migrate to the higher capacity interconnects.

  2. Steve Lalonde says:

    This work is about to start

  3. Steve Lalonde says:

    This work is now complete.

At Risk: columbo.core

Posted: Thursday, October 18th, 2018 at 11:30 by Jamie Smith

Tuesday 23rd October 03:00 – 06:00

During the above window our supplier will be carrying out essential power works to one of our racks in this location. No downtime is expected, however all services at this location should be considered at risk for the duration of the window this includes; DSL, Leased lines and Pseudowires terminating at this location.

  1. Jamie Smith says:

    Due to unforeseen circumstances we have had to cancel tonights supplier maintenance at this site. We will look to re-schedule this in due course.

    Apologies for any Inconveniences

Planned Maintenance: Telford

Posted: Wednesday, October 17th, 2018 at 11:41 by Mark Yardley

Wednesday 24th October 20:00 – 23:59

During the above window we will be performing cable management on equipment servicing Openreach leased line circuits terminating in our Telford location. Although this work is anticipated to cause no down time for services they should be considered at risk for the duration the window.

  1. Mark Yardley says:

    This work is now complete.

At Risk: Planned Maintenance – Kirklees

Posted: Friday, September 28th, 2018 at 12:19 by Ming-Yu Hsieh

Thursday 4th Oct 2018 00:01 – 06:00

During the above maintenance window, we will be integrating Kirklees pop into our combined national network.

No down time is expected and all precautions will be taken to avoid any disruption, however during and after this maintenance routing will take different paths.

  1. Ming-Yu Hsieh says:

    This work is now complete.

Planned Maintenance: LD8/Telecity-Hex89

Posted: Tuesday, September 25th, 2018 at 11:33 by Mark Yardley

Tuesday 2nd October 2018 00:01 – 06:00

During the above window we will be replacing telecity-hex89.core with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues. All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Planned Maintenance: Manchester

Posted: Tuesday, September 18th, 2018 at 14:35 by Gurinder Bansal

Thursday 27th September 2018 00:01 – 06:00

During the above window we will be replacing man.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues. All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.