We are aware of a problem with our telephone system and are currently experiencing difficulties making and receiving calls. We are working with our provider to ensure functionality is restored at the earliest opportunity.
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We are currently aware of and investigating an issue causing a loss of connectivity for a small number of Vodafone based connections. Engineers are working on the problem and further updates will be provided as and when they become available.
Tuesday 8th November 23:00 – Wednesday 09th November 06:00
During the above window we will be tidying the cabling inside our cabinets in preparation of the installation of replacement hardware in the near future.
No down time is expected.
Friday 30th September 2016 0:01 – 06:00
During the above window we will be adding additional capacity to the router as well as rebooting it for a software upgrade.
There will be outages (up to approx 1 hour ) for users connected to the affected router during this work.
Affected services are:
All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire / Colo ), some leased line customers connected in our Telford data centre.
Traffic that would normally be routed through this equipment will be routed via alternate paths
We are currently aware of an issue affecting a portion of our Enrich users. Initial reports highlight a problem with both inbound and outbound calls. We suspect this is being caused by a 3rd party outage elsewhere, however are currently investigating further. We will provide further information as it becomes available.
We are currently aware of problems affecting the broadband platform with reports of numerous services being offline. Sources suggest this may be an issue on the BT network rather than our own, but we are continuing to investigate and gather information. Unfortunately, bt.com and btwholesale.com are also currently offline, meaning we have limited resources available to investigate at present.
We will update when further information becomes available.
We are aware of an issue which is affecting our in-office telephone system. Inbound calls into the office are still working but some functionality of the telephone system has been lost. We are already engaged with our suppliers and further updates will follow.
We are currently investigating an issue affecting some customers with Virgin Media provided circuits.
A fault is been raised with the supplier and we will work with them closely, until resolution. Further updates will be provided, as and when they become available.
We are currently investigating what appears to be a blade failure within our telehouse pwan switch router.
Further updates will be provided as and when they become available.
Thu 4 Sep 22:00 to Fri 5 Sep 02:00 BST
During the above maintenance window we will be moving all single fed DSL equipment in Interxion onto a new dual fed power supply. This will involve power cycling a number of LNS and LTS routers which will disconnect any users connected at the time. Sessions will only reconnect to a device which is already on dual power so users should not experience multiple drops.
Users experiencing connectivity issues after the maintenance window has closed are advised to reboot their routers before contacting the support desk.