We are currently aware of an issue affecting some customers that have leased lines from us using Virgin Media as the Supplier. Virgin Media are experiencing Power Issues within their Core Network and engineers are currently investigating. We will provide an update when we have something new from Virgin Media.
Archive for the ‘Uncategorized’ Category
Inbound VOIP Issue
Posted: Wednesday, June 23rd, 2010 at 13:43 by Phil Davies
We are currently aware of problems with long delays being experienced of 30sec or more when dialling some of our numbers across our platform, we a currently investigating the issue also outbounds are unaffected by this issue.
-
David Derrick says:
This issue has now been resolved.
Emergency Maintenance: PWAN
Posted: Monday, June 21st, 2010 at 15:44 by Phil Davies
June 21st 2010 , 22.00 – 23.00
During the maintenance window above we will be reloading one of the Cisco routers that terminates DSL connections. The Router is experiencing a memory leak so a controlled reload is required and we are taking the opportunity to also update this router to the latest IOS. This will only affect DSL connections that terminate inside a PWAN.
-
Phil Davies says:
This work was completed successfully.
Leeds to Newcastle and Sheffield
Posted: Wednesday, April 28th, 2010 at 08:11 by Phil Davies
Our link between Leeds and Newcastle and Leeds and Sheffield is currently down. We are investigating the cause with our supplier who inform us they are experiancing a network outage in the Leeds area. Traffic is being rerouted via alternate paths, some increase in latency may be seen. Further updates will be provided as information becomes availiable.
-
Our supplier has informed us that they have 2 seperate fiber breaks. The first is between Leeds and York. Work has just been completed here and the circuit between Leeds and Newcastle is now restored but should be considered at risk until the fault is closed off. The fiber break between Leeds and Sheffield has been located and engineers are on site to start the repair work.
-
The Leeds to Sheffield service was restored at 10.55am. The final update from our supplier suggests that both Leeds to Newcastle and Leeds to Sheffield were caused due to vandalism. The Fault is now closed.
Midlands based 21CN DSL connections
Posted: Wednesday, March 31st, 2010 at 09:22 by Richard Partridge
We are currently aware of a Major Service Outage on BT’s network which is affecting a number of 21CN based DSL connections in the Midlands region. This outage is the result of a failed BT Planned Engineering Works event which was in progress during the early hours of this morning.
BT are currently working to resolve this issue, however no ETR has been announced as of yet.
Further updates will be posted as the information is received from BT.
-
Marc Woolfenden says:
A large number of sessions have been restored over the course of the morning, however a small amount of users remain affected.
We have been advised that work is still ongoing however there is no ETR as some resources have been diverted to an emergency issue at London Paddington following a fire in that exchange which has impacted priority services.
Further updates will follow as more information becomes availiable.
-
This issue has now been confirmed resolved.
Users who remain affected should power down their ADSL equipment for a period of 5 minutes in order to make a clean reconnection attempt. Any issues persisting beyond this should be reported to the Support Desk via the normal channels.
Increased Latency to Peterborough
Posted: Wednesday, October 14th, 2009 at 17:23 by Phil Davies
Currently the circuit between London and Peterborough is experiencing some packet loss. Traffic has been re-routed to alternative paths to avoid this link which means increased latency to Peterborough may be present. A fault has been logged with our Carrier and further updates will follow as soon as we have more information.
-
Steve Lalonde says:
The packet loss problem has now been resolved and traffic is now back on the preferred path.
xDSL Authentication Issues
Posted: Wednesday, September 23rd, 2009 at 16:35 by Steve Lalonde
We are currently having difficulties with xDSL authentication.
-
Problem resolved, issue was caused by a failure in the database replication system.
Emergency maintenance: Telehouse East2
Posted: Sunday, August 16th, 2009 at 20:59 by Ming-Yu Hsieh
18th Aug 2009 01:00 – 18th Aug 2009 06:00
During the maintenance window above, the IOS on the telehouse-east2.core router will be upgraded to resolve some configuration issues. This software upgrade will require a reboot of the router which should take less than 30 minutes to complete, during which all directly connected customers will be out of service. Any traffic that would normally be routed through this equipment will route via alternate paths.
-
Ming-Yu Hsieh says:
This maintenance work completed successfully, please report any issues via the usual support channels.
Planned Maintenance: wolv.enta.net
Posted: Wednesday, June 3rd, 2009 at 17:31 by Ming-Yu Hsieh
Mon 8/6/2009 20:00 – Tue 9/6/2009 04:00
During the maintenance window above, the router wolv.enta.net will be replaced with a higher specification device during the maintenance window above. The expected downtime for the work is 1 hour, during which, customers who are directly connected to this device will be out of service. Any traffic that would normally be routed through this equipment will route via alternate paths. We apologise for any inconvenience this may cause.
-
This maintenance work is now complete.
Planned Maintenance: redbus-mer3.core.enta.net
Posted: Thursday, May 21st, 2009 at 16:00 by Ming-Yu Hsieh
29th May 2009, 01.00 to 06.00
During the maintenance window above, the router redbus-mer3.core.enta.net will be replaced with a higher specification device during the maintenance window above. The expected downtime for the work is 1 hour, during which, customers who are directly connected to this device will be out of service. Any traffic that would normally be routed through this equipment will route via alternate paths. We apologise for any inconvenience this may cause.
-
This maintenance work completed successfully, please report any issues via the usual support channels.
We have noticed that a portion of the circuits have now been restored, however Virgin Media engineers are being dispatched to site to investigate further, as some circuits remain unreachable.
There is no estimated time of repair at the moment, although further updates will follow as and when we have them.
Power engineers have arrived on site and restored power to the affected equipment, however it remains unreachable. Network engineers are therefore due on site shortly to investigate further.
Although there is no estimated time of repair, more updates will follow as and when we have them.
Service was restored at approximately 15:25 and our suppliers have confirmed that the issue is now resolved.
An incident report is now available for this issue. It can be found here.