Incident: sheffield.core

Posted: August 21st, 2018 at 14:49 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Sheffield POP. Engineers are already investigating. Further updates will be provided as and when they become available.

  1. Gurinder Bansal says:

    Connectivity has been restored. Initial investigation indicates a power disruption in one of our cabinets at the site. This has been raised to our supplier for further investigation.

    We apologise for the inconvenience caused by this interruption.

Planned Maintenance: Interxion3.core

Posted: August 21st, 2018 at 11:09 by Gurinder Bansal

Wednesday 29th August 2018 00:01 – 06:00

During the above windows we will be completing planned maintenance to upgrade our core equipment, interxion3.core.enta.net.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Co-location, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues. All other traffic that would normally route through this location will take alternative paths.

Prior to works, broadband traffic will be steered away from Interxion to lessen the customer impact and on successful completion the broadband traffic will be re-balanced between multiple locations.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Vodafone Based Circuits

Posted: August 4th, 2018 at 21:58 by Ryan Berrisford

We are aware of an issue causing a number of Vodafone based circuits to be unreachable. Investigations are already underway with the carrier and further updates will follow as and when we have them.

  1. Ryan Berrisford says:

    This incident is the result of essential maintenance within the Vodafone core network to replace a fragile cable joint. The maintenance window is due to finish at 08:00 05/08/18 and although efforts have been made to bring this forward, it cannot be guaranteed.

    We apologise for any inconvenience caused and we’ll work with Vodafone to improve the notification process in the future, ensuring all customers are notified in a timely manner.

  2. Ryan Berrisford says:

    Service has now been restored to the affected services, although they should be considered at risk until the maintenance window has been confirmed as closed.

  3. Ryan Berrisford says:

    The maintenance window has now passed and services should no longer be considered at risk.

    We apologise for any inconvenience caused.

Planned Maintenance: Pulsant Scolocate

Posted: July 31st, 2018 at 17:14 by Ming-Yu Hsieh

Tuesday 7th Aug 00:01 – 06:00

During the above windows we will be completing planned maintenance to upgrade our core equipment, edi531-rtr-1.core.enta.net.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Co-location, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues. All other traffic that would normally route through this location will take alternative paths.

 

  1. Ming-Yu Hsieh says:

    This maintenance is now rescheduled to Friday 7th Sept 00:01 – 06:00.

  2. Ming-Yu Hsieh says:

    This work is now complete.

Incident: cardiff.core

Posted: July 30th, 2018 at 22:20 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Cardiff POP. Engineers are already investigating. Further updates will be provided as and when they become available.

  1. Jamie Smith says:

    Connectivity has been restored. Engineers are still continuing to Investigate, updates will be communicated as and when they become available.

    We apologise for any Inconvenience this may have caused

Emergency Work: Columbo.core

Posted: July 30th, 2018 at 16:45 by Gurinder Bansal

Tuesday 31st July 2018 21:00 – 22:00

During the above window we will be replacing a failed fan unit on an edge device at this site. No downtime is expected however all directly connected services should be considered at risk for the duration of this maintenance window.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Planned Maintenance: Columbo.core

Posted: July 30th, 2018 at 16:32 by Gurinder Bansal

Tuesday 14th August 2018 00:01 – 06:00

During the above window we will be replacing columbo.core.enta.net with a higher capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes DSL, Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Incident: Bristol POP

Posted: July 24th, 2018 at 17:25 by Richard Partridge

We are currently experiencing a loss of connectivity to our equipment in our Bristol POP. Engineers are already investigating. Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    Connectivity has been restored. Initial investigation indicates a power disruption in one of our cabinets at the site. This has been raised to our supplier for further investigation.

    We apologise for the inconvenience caused by this interuption.

Planned Maintenance: Telehouse-north.core

Posted: July 16th, 2018 at 16:40 by Gurinder Bansal

Friday 20th July 00:01 – 06:00

During the above window we will be completing an upgrade to standby hardware within telehouse-north.core. Although no downtime is expected during this maintenance window, all services should be considered at-risk.

  1. Gurinder Bansal says:

    This work is now complete.

Planned Works: DSL Platform

Posted: July 16th, 2018 at 09:55 by Steve Lalonde

Tuesday July 17 00:00-0600

Thursday July 19 00:00-06:00

Friday July 20 00:00-06:00

We are aware BT are performing planned works affecting a number of service aggregators spread across several nodes on our network. Some customers on each node will be affected and will experience an outage of up to ten minutes.

The work is essential for ongoing and improved capacity management on interconnects delivered to Entanet.  Any affected customer should reboot their equipment before calling support as this should resolve any unanticipated residual issue.

Apologies for the short notice as notification was only received this morning.