Posted: February 24th, 2017 at 09:19 by Iain Beveridge
Friday 24th February 2017 10:30am – 12:30pm,
During the above window and following on from the previous NOC post (http://noc.enta.net/2017/02/incident-birmingham-3-power-loss/) we are going to undertake the installation of replacement equipment within our Birmingham 3 site. The power should be considered at risk while we work on installing a new UPS and transfer switch to restore and also improve the power redundancy within our rack.
Further updates will be provided when work is completed.
Posted: February 22nd, 2017 at 16:46 by Adam Heath
Wednesday 22nd February 2017 23:00 – 23:30
During the above window there will be some emergency maintenance work performed on the VoIP platform. Users may experience some disruption initiating calls or a disconnection of any call in progress. We apologise for the short notice of this work, however in order to ensure the number of users affected is at a minimum, we are performing at a time when call volumes on the platform are typically very low.
Posted: February 22nd, 2017 at 10:51 by Adam Heath
We are aware of a potential problem with our Edinburgh POP. This will affect any services which connect directly to our core network here including broadband and Ethernet. Initial investigation indicates this may be a reboot of the device, however we will advise further once more information becomes available.
Posted: February 17th, 2017 at 12:47 by Adam Heath
We are currently aware of a potential issue affecting some VoIP services. We are currently investigating and collating examples. We will provide further information once it becomes available.
Posted: February 15th, 2017 at 14:06 by Richard Partridge
Due to multiple link failures within the network at present, cardiff.core should be considered at risk. Engineers are already working on restoring redundant paths.
Further updates will be provided as and when they become available.
Posted: February 15th, 2017 at 13:55 by Richard Partridge
We are currently experiencing a loss of power within our Birmingham 3 point of presence. This is causing a loss of service for a small number of directly connected leased line customers. Affected customers have been contacted and advised directly.
Engineers are currently investigating and already have resources on their way to site to continue their investigation. Further updates will be provided as and when they become available.
Posted: February 7th, 2017 at 13:47 by Ryan Berrisford
We are aware of an incident in Telehouse East which briefly affected a small number of customers. The incident looks to have been caused by an unexpected reload of a satellite device. Services affected include Ethernet and DSL.
All services should now be restored and further updates will follow.
If you still have an issue with any individual circuits, please power cycle the device before contacting the support team. We apologise for the inconvenience caused.
Posted: February 7th, 2017 at 12:54 by Ryan Berrisford
We are aware of an issue that affected DSL connections coming into our Edinburgh point of presence. Users coming into this node would have briefly lost connectivity. Our Network Operations Centre has investigated and service is now restored.
Further updates on the incident will follow in due course.
Posted: February 7th, 2017 at 11:16 by Adam Heath
We are aware of a problem with our telephone system and are currently experiencing difficulties making and receiving calls. We are working with our provider to ensure functionality is restored at the earliest opportunity.
Posted: February 1st, 2017 at 15:52 by Jake Turner
Thursday 9th February 2017 00:00 ~ 06:00
During the above window we will be replacing interxion2.core.enta.net and migrating customers off of interxion.core.enta.net onto a higher capacity router.
All services will be migrated to the new router, we expect downtime of approximately 1 hour during the window.
Affected services are:
All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at interxion.core.enta.net and interxion2.core.enta.net.
Traffic that would normally be routed through this equipment will be routed via alternate paths.