Planned Maintenance: Vodafone

Posted: October 2nd, 2019 at 18:14 by David Brewis

Wednesday 23rd October 2019 00:01 – 02:00

During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.

Planned Maintenance: Vodafone

Posted: October 2nd, 2019 at 18:13 by David Brewis

Saturday 19th October 2019 00:01 – 02:00

During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.

Planned Maintenance: Vodafone

Posted: October 2nd, 2019 at 18:12 by David Brewis

Wednesday 16th October 2019 00:01 – 02:00

During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.

Planned Maintenance: Vodafone

Posted: October 2nd, 2019 at 18:11 by David Brewis

Saturday 12th October 2019 00:01 – 02:00

During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.

Planned Maintenance: Vodafone

Posted: October 2nd, 2019 at 18:10 by David Brewis

Wednesday 9th October 2019 00:01 – 02:00

During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.

Incident: VoIP calls

Posted: October 1st, 2019 at 20:10 by David Brewis

Good evening.

We are currently aware of an issue affecting calls on the VoIP platform. We are investigating the problem and will provide further updates as soon as possible.

Please accept our apologies for any inconvenience caused.

  1. David Brewis says:

    Engineers continue to investigate with the aim to identify the cause disrupting service across our VoIP platform. We have been able to replicate the issue internally assisting with troubleshooting steps.

    We will continue to update with updates and progress as troubleshooting continues.

  2. Robin Posadas says:

    Engineers are continuing to investigate the problem and we will continue to update as further troubleshooting continues.

  3. Robin Posadas says:

    Engineers have now confirmed service has been restored. Any customers still experiencing issues should reboot their equipment before contacting our support department.

    We apologise for any Inconveniences caused by this outage

Incident: Service Outage

Posted: September 27th, 2019 at 16:09 by Adam Heath

Wednesday 25th September 22:30 – Thursday 26th September 01:04

A change to standardise access lists on some of our core network devices created an unexpected impact whereby some core devices were unable to learn/send routes from our route reflectors.

We have raised a vendor case and updated our regression test procedures to avoid future issues. An RFO will follow in due course.

  1. Incident Management says:

    Impact: Services delivered through some core devices may have experienced a total loss of service.

    Root Cause: In an effort to standardise our management plane access lists across devices through a non-service affecting change, an unforeseen and adverse effect caused the control plane of each device to react to the change. This caused the core devices to lose their established BGP sessions to our route reflectors. Once the issue was identified, roll back was initiated to the pre-change baseline and service restored. We are continuing to liaise with our vendor to gather the root cause of the outage.

    Additional Actions: A review of the failed change has been carried out and actions to prevent recurrence of this unexpected impact and service outage have been identified and will be progressed.

Resolved incident: VoIP outbound calls

Posted: September 26th, 2019 at 17:23 by david labouchardiere
We are aware of an incident earlier this morning caused by our anti-fraud measures briefly blocking outbound calls. This issue has been resolved and we are making changes to ensure this is not repeated.
Apologies for any inconvenience caused.

Incident: VoIP calls

Posted: September 25th, 2019 at 13:09 by david labouchardiere

We are currently aware of an issue affecting calls on the VoIP platform. We are investigating the problem and will provide further updates as soon as possible.

Please accept our apologies for any inconvenience caused.

 

  1. david labouchardiere says:

    Our engineers have now confirmed service has been restored. Please ask any affected customers to try rebooting their devices before contacting the support desk.

Incident: Inbound calls

Posted: September 20th, 2019 at 10:25 by David Brewis

We are aware of an issue affecting inbound calls into the Telford office, all other systems remain operational.  We are currently investigating and will update shortly.

  1. David Brewis says:

    Service has restored, however whilst we investigate please consider this at risk