Incident: edinburgh.core

Posted: October 17th, 2018 at 17:01 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Edinburgh POP. Engineers are already investigating. Further updates will be provided as and when they become available

  1. Jamie Smith says:

    Connectivity has been restored. Initial investigation indicates a power disruption in one of our cabinets at the site. This has been raised to our supplier for further investigation.

    We apologise for the inconvenience caused by this interruption.

Planned Maintenance: Telford

Posted: October 17th, 2018 at 11:41 by Mark Yardley

Wednesday 24th October 20:00 – 23:59

During the above window we will be performing cable management on equipment servicing Openreach leased line circuits terminating in our Telford location. Although this work is anticipated to cause no down time for services they should be considered at risk for the duration the window.

  1. Mark Yardley says:

    This work is now complete.

Incident: sheffield.core

Posted: October 14th, 2018 at 11:53 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Sheffield POP. Engineers are already investigating. Further updates will be provided as and when they become available

  1. Jamie Smith says:

    Connectivity has been restored. Initial investigation indicates a power disruption in one of our cabinets at the site. This has been raised to our supplier for further investigation.

    We apologise for the inconvenience caused by this interruption.

At Risk: Planned Maintenance – Kirklees

Posted: September 28th, 2018 at 12:19 by Ming-Yu Hsieh

Thursday 4th Oct 2018 00:01 – 06:00

During the above maintenance window, we will be integrating Kirklees pop into our combined national network.

No down time is expected and all precautions will be taken to avoid any disruption, however during and after this maintenance routing will take different paths.

  1. Ming-Yu Hsieh says:

    This work is now complete.

Emergency Maintenance: Interxion DSL Infrastructure

Posted: September 27th, 2018 at 13:38 by Richard Partridge

Thursday 27th September 2018 17:45 – 18:15

During the above window we will be performing a software update and reload of one of the devices within the Interxion DSL infrastructure due to a severe low memory alert, outlined in this post.

Broadband users connecting to the Interxion DSL infrastructure will experience a brief drop in connectivity whilst the device reloads. Downtime is expected to last no longer than five minutes.

  1. Mark Yardley says:

    This work is now commencing.

  2. Mark Yardley says:

    This work is now complete. Any users who have not yet reconnected are advised to reboot their equipment.

At-Risk: Interxion DSL Infrastructure

Posted: September 27th, 2018 at 13:33 by Richard Partridge

We are currently aware of a severe low memory alert on one of devices which forms part of the Interxion DSL infrastructure. This device may reboot unexpectedly, resulting in a short loss of service for broadband customers currently connecting through the Interxion DSL infrastructure whilst the device reboots. Should this happen, downtime is expected to be no longer than five minutes.

An emergency maintenance window is being organised to rectify this issue and will be announced shortly.

Incident: Columbo DSL

Posted: September 26th, 2018 at 11:42 by Adam Heath

We are aware of an issue causing loss of service to DSL circuits which connect to our Columbo node.  Early investigations suggest this may be a BT issue, based off reports that other Service Providers may also be affected.  We’re continuing to investigate with the supplier and will provide further information when we have it.

  1. Adam Heath says:

    BT have confirmed they have an open incident and are in the process of completing diagnostics. They haven’t provided a root cause or estimated time of repair as of yet. We’ll continue to update upon receipt of further information.

  2. Adam Heath says:

    We can see that service was restored on the majority of circuits at approximately 1pm. We are still in correspondence with BT in order to obtain information on the cause, which we will then provide here.

Planned Maintenance: LD8/Telecity-Hex89

Posted: September 25th, 2018 at 11:33 by Mark Yardley

Tuesday 2nd October 2018 00:01 – 06:00

During the above window we will be replacing telecity-hex89.core with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues. All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Planned Maintenance: Manchester

Posted: September 18th, 2018 at 14:35 by Gurinder Bansal

Thursday 27th September 2018 00:01 – 06:00

During the above window we will be replacing man.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues. All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Planned Maintenance: Equinix.core

Posted: September 17th, 2018 at 17:50 by Gurinder Bansal

Tuesday 25th September 2018 00:01 – 06:00

During the above windows we will be completing planned maintenance to upgrade our core equipment, equinix.core.enta.net.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Co-location, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues. All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.