Inbound Calls

Posted: April 12th, 2019 at 10:08 by Adam Heath

We are currently experiencing an issue with inbound calls across the business.  This is due to an incident with our phone system provider.  They are aware of the issue and are working towards a resolution as a matter of urgency.  We’ll update as soon as further information becomes available.  Thank you for your patience.

  1. Adam Heath says:

    The latest from our provider is that they have declared the incident as a major outage affecting both inbound and outbound services. They are still working towards a resolution and we will update upon receipt of further information.

  2. Adam Heath says:

    Our provider has advised us that they now believe the issue to be fully resolved after diagnosing and restoring service to a particular component. They do not expect any further issues with call delivery or platform stability.

    We apologise for any inconvenience this has caused.

Incident: Sheffield area

Posted: April 10th, 2019 at 23:24 by David Wheeler

We are currently aware of an issue within the Sheffield area affecting connectivity. Engineers are currently investigating, updates to follow as soon as available.

  1. David Wheeler says:

    All services have been restored.

    If any further issues are experienced please contact our Support Desk.

    We apologise for the disruption caused by this incident.

Planned Maintenance: Cardiff.core

Posted: April 9th, 2019 at 17:39 by Gurinder Bansal

Wednesday 17th April 2019 00:01 – 06:00

During the above window we will be replacing Cardiff.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 2 hours. Services include Transit, Leased lines, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 2 hours, the full 6 hours may be required to account for any unforeseen issues.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Incident: Virgin Media Circuits

Posted: April 5th, 2019 at 11:36 by Jonathan Clarke

We are currently seeing a number of Virgin Media circuits are down. We are currently speaking with suppliers for further investigation. Further updates will be provided on an hourly basis.

  1. jonathan clarke says:

    Virgin Media has confirmed that a Core failure in London is currently being experienced. Engineers are investigating and attempting to localise the issue. We will update you further when we receive any further updates

  2. jonathan clarke says:

    Suppliers have advised that as of 12:54 alarms have been cleared, the root cause still being investigated by engineers. Although services appear to be connecting now, we would still consider these circuits at risk until advised by Virgin Media.

  3. Jonathan Clarke says:

    Suppliers have advised that the issue had been part of a link on their network causing the drop in connectivity. This link has been swapped and suppliers have marked the incident as resolved.

    We apologise for the inconvenience caused by this issue.

At Risk: Peterborough BT POP

Posted: April 2nd, 2019 at 15:52 by Iain Beveridge

Monday 8th April 2019, 23:45 – Tuesday 9th April 2019, 02:00.

After a power check within Peterborough POP, BT identified an issue with part of their infrastructure. BT will undertake work in the above window to replace isolator cables to a power supply board. The supply board provides the A-Feed, generator backed supply to several racks within the MUA including Entanet’s. An Entanet engineer will be on site for the duration of the maintenance to ensure power to our racks is maintained via the unaffected B-Feed.

No downtime is expected however all directly connected services should be considered at risk.

  1. This work is now complete.

Incident: VoIP Enrich Platform

Posted: April 2nd, 2019 at 12:55 by Adam Heath

We are aware of an issue affecting inbound and outbound calls, in addition to registration on the VoIP Enrich platform.  We are currently investigating and will update shortly.

  1. David Brewis says:

    Following investigations service is now restored, please contact the desk if you continue to experience issues. We apologise for any inconvenience during this incident.

Incident: Coventry & Gloucester PoPs

Posted: March 31st, 2019 at 13:09 by Gurinder Bansal

We are currently aware of an issue affecting our Coventry & Gloucester PoPs. Engineers are currently investigating, updates to follow as soon as available.

  1. Gurinder Bansal says:

    This incident was resolved on 31/3/19 at 4.30pm. We have continued to monitor with no further issues. We are working with suppliers to prevent further occurrences.

Incident: Wolverhampton PoPs

Posted: March 29th, 2019 at 10:19 by Jordan Coleman

We are currently aware of an issue affecting our Wolverhampton PoPs. Engineers are currently investigating, updates to follow as soon as available.

  1. Jordan Coleman says:

    Investigations have highlighted that there is a confirmed issue on the local power grid. This is affecting several post codes, which also cover the locations of the affected PoPs.

    Further updates will be provided when available.

  2. Jamie Smith says:

    Western power have confirmed the believe the Issue on the power grid to now be resolved.

    We apologise for any inconvenience this may have caused

Planned Maintenance: Telehouse-east4.core

Posted: March 13th, 2019 at 11:40 by Gurinder Bansal

Friday 22nd March 2019 00:01 – 06:00

During the above window we will be completing a planned maintenance to upgrade our aggregation devices on telehouse-east4.core.

We expect all directly connected services to have a maximum downtime of 1 hour. Services include Transit, Leased lines, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 60 Minutes, the full 6 hours may be required to account for any unforeseen issues.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Planned Maintenance: Telehouse-north.core

Posted: March 13th, 2019 at 11:38 by Gurinder Bansal

Thursday 21st March 2019 00:01 – 03:00

During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on telehouse-north.core.

We expect all directly connected services to have a maximum downtime of 10 minutes. Services include Transit, EWCS, Leased lines, Wholesale handoff and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 10 minutes, the full 3 hours may be required to account for any unforeseen issues.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    During this maintenance window, we encountered some unforeseen issues. The configuration changes have been rolled back and normal service has been restored.

    Another maintenance window will be scheduled to complete this work at a later date.