Incident: Telford Power Loss

Posted: March 15th, 2017 at 08:42 by Richard Partridge

We have just experienced a loss of power to the Telford Data Centre. Generator and UPS protection kicked in as expected however some internal systems remain offline. Engineers are currently investigating.

  1. Richard Partridge says:

    Mains power and the affected internal systems have now been restored. The power loss resulted from an issue with the power supplier in the local area.

  2. Richard Partridge says:

    We’ve sustained a further loss of mains power to the local area and are currently running on generator backup. Further updates will be provided as and when they become available.

  3. Richard Partridge says:

    Mains power has once again been restored. The loss of power to the local area was another supplier failure which has now been rectified.

Planned Maintenance: VoIP Platform

Posted: March 14th, 2017 at 16:43 by Adam Heath

We are planning maintenance work on the VoIP platform on both Tuesday 14th March and Thursday 16th March.  Tuesday’s work will be completed between 23:00 – 23:30 and users may experience some disruption initiating calls or a disconnection of any call in progress once the work has begun.  Thursday’s window will be confirmed via a further comment on this post upon completion of Tuesday’s activity.  In order to ensure the number of users affected is at a minimum, we are looking to complete any maintenance work outside of peak times.

Any further related maintenance after Thursday will be notified via it’s own independent post.

  1. Adam Heath says:

    Tonight’s maintenance (Thursday 16th March) will be performed between 23:00-23:30.

Incident: PWAN LNS

Posted: March 9th, 2017 at 12:44 by Ryan Berrisford

We are aware of a short disruption to a small number of PWAN connections at approximately 12:24. This was caused by an unscheduled reload of one LNS.

Any connections affected during the incident would have automatically connected to an alternative LNS, where service would have been restored.

We apologise for any inconvenience caused.

At Risk: PWAN Infrastructure

Posted: March 9th, 2017 at 10:10 by Mark Yardley

Thursday 09/03/17 23:00 – 23:59

This evening, during the above window, we will be performing an emergency software upgrade on some devices within our PWAN infrastructure.

No service impact to customers is expected.

  1. Mark Yardley says:

    This work is now complete.

Planned Maintenance: VoIP Platform

Posted: March 6th, 2017 at 16:53 by Adam Heath

We are planning maintenance work on the VoIP platform on both Tuesday 7th March and Thursday 9th March.  Tuesday’s work will be completed between 23:00 – 23:30 and users may experience some disruption initiating calls or a disconnection of any call in progress once the work has begun.  Thursday’s window will be confirmed via a further comment on this post upon completion of Tuesday’s activity.  In order to ensure the number of users affected is at a minimum, we are looking to complete any maintenance work outside of peak times.

Any further related maintenance after Thursday will be notified via it’s own independent post.

  1. Adam Heath says:

    Tonight’s maintenance (Thursday 9th March) will be performed between 23:00-23:30.

Planned Maintenance: VoIP Platform

Posted: February 27th, 2017 at 14:00 by Adam Heath

We are planning maintenance work on the VoIP platform on both Tuesday 28th February and Thursday 2nd March.  Tuesday’s work will be completed between 23:00 – 23:30 and users may experience some disruption initiating calls or a disconnection of any call in progress once the work has begun.  Thursday’s window will be confirmed via a further comment on this post upon completion of Tuesday’s activity.  In order to ensure the number of users affected is at a minimum, we are looking to complete any maintenance work outside of peak times.

Any further related maintenance after Thursday will be notified via it’s own independent post.

  1. Adam Heath says:

    Thursday’s maintenance window will be the same as Tuesday’s, 23:00 – 23:30.

Emergency Work: Birmingham 3

Posted: February 24th, 2017 at 09:19 by Iain Beveridge

Friday 24th February 2017  10:30am – 12:30pm,

During the above window and following on from the previous NOC post (http://noc.enta.net/2017/02/incident-birmingham-3-power-loss/) we are going to undertake the installation of replacement equipment within our Birmingham 3 site. The power should be considered at risk while we work on installing a new UPS and transfer switch to restore and also improve the power redundancy within our rack.

Further updates will be provided when work is completed.

  1. Richard Partridge says:

    This work has now been completed.

Emergency Maintenance: VoIP platform

Posted: February 22nd, 2017 at 16:46 by Adam Heath

Wednesday 22nd February 2017 23:00 – 23:30

During the above window there will be some emergency maintenance work performed on the VoIP platform. Users may experience some disruption initiating calls or a disconnection of any call in progress. We apologise for the short notice of this work, however in order to ensure the number of users affected is at a minimum, we are performing at a time when call volumes on the platform are typically very low.

Edinburgh

Posted: February 22nd, 2017 at 10:51 by Adam Heath

We are aware of a potential problem with our Edinburgh POP.  This will affect any services which connect directly to our core network here including broadband and Ethernet.  Initial investigation indicates this may be a reboot of the device, however we will advise further once more information becomes available.

  1. Adam Heath says:

    We are continuing to monitor following a reboot of the Edinburgh core router earlier today. Engineering resource is being deployed to the POP tomorrow for further investigatory purposes. We would consider connected services to be at risk until this has taken place.

  2. Adam Heath says:

    Our colocation provider in Edinburgh has confirmed that an issue has been resolved with a provided UPS which serves our equipment in this location. We no longer consider any previously affected services to be at risk.

Potential VoIP Disruption

Posted: February 17th, 2017 at 12:47 by Adam Heath

We are currently aware of a potential issue affecting some VoIP services.  We are currently investigating and collating examples.  We will provide further information once it becomes available.

  1. Adam Heath says:

    We have restarted a process on one of our VoIP servers and are now monitoring for any further issue. This issue should have only affected a small proportion of any calls placed due to load being spread over multiple servers.