27th July 2010 00:01hrs – 06:00hrs
We have been advised by our carriers that they will be performing essential network maintenance during the window specified above. All traffic will reroute over alternate paths during the maintenance which may lead to increased latency.
We aware of a major BT issue that is affecting DSL customers in several geographic areas. The latest information is that it is related to a card fault in Edinburgh and that it affecting the following area codes:
01202
01206
01269
01294
01323
01405
01453
01555
01628
01873
01952
02866
We are working with BT to ensure that users that are currently unable to connect have their service restored as soon as possible and will make further updates as information becomes available.
We are currently aware of a small number of PWAN leased line circuits which appeared to recently be unable to pass traffic. While service now appears to have been restored, we are currently investigating this issue to determine the cause.
Further updates will be provided when more information becomes available.
We are currently experiencing problems with DSL tails terminating through one of our managed LNSs. Some connections appear to be unable to pass traffic when terminated on this equipment. We are currently looking into this issue and taking measures to work around this problem to restore services to customers whilst the underlying issue is investigated.
Further updates will be provided when more information becomes available.
Richard Partridge says: Our Systems team are still investigating, although the symptoms of the issue have dissipated. The team are undergoing a root cause analysis in order that preventative steps can be taken.
Further updates will be provided when more information becomes available.
We are currently aware of problems with long delays being experienced of 30sec or more when dialling some of our numbers across our platform, we a currently investigating the issue also outbounds are unaffected by this issue.
David Derrick says: This issue has now been resolved.
June 21st 2010 , 22.00 – 23.00
During the maintenance window above we will be reloading one of the Cisco routers that terminates DSL connections. The Router is experiencing a memory leak so a controlled reload is required and we are taking the opportunity to also update this router to the latest IOS. This will only affect DSL connections that terminate inside a PWAN.
Phil Davies says: This work was completed successfully.
Customers are to be advised we have just experienced an unexpected reboot of our core router in Bristol, initial investigation suggests this may have been a power issue. We are raising this with our supplier as a matter of urgency.
The following services connected via this POP will have been affected; Leased Lines and 21cn WBC DSL services.
July 06 2010, 00.01hrs – 02.30hrs
We have been advised by our carriers that they will be performing essential network maintenance during the window specified above. All traffic will reroute over alternate paths during the maintenance which may lead to increased latency.
Jun 17 2010, 10.00hrs – 17:00hrs
During the maintenance window above, we will preform annual major service on all our generators. Power to the Data Centres will not be affected, however we advise customers to consider the site “At Risk” until service has been completed.
Jun 04 2010, 23.00hrs – 23.59hrs
We have been advised by our carriers that they will be performing essential network maintenance during the window specified above. The work will involve replace faulty DWDM channel card. All traffic will reroute over alternate paths during the maintenance which may lead to increased latency.
David Derrick says: This work was completed.
We have been informed that technical recovery activities continue, although most customer services have been restored. We are awaiting further information and will pass it on as we receive it.
BT have informed us that service was restored at 11:55 this morning. Replacement hardware is on site and will be installed during an emergency maintenance window which is scheduled to take place between 00:00 and 06:00 tomorrow morning. Affected customers are expected to experience a disruption of service whilst this work is being carried out.