Posts Tagged ‘At-Risk’

Reminder: Max MTU Maintenance

Posted: Monday, September 2nd, 2013 at 14:53 by Steve Lalonde

0:01 – 07:00 Friday 6th September 2013

This notice is a repost of the original from 6th August to remind customers of this important maintenance work.

In preparation for insertion of new core routers in the near future, we will be setting the maximum supported MTU to 9000 bytes.

Does this affect me?

  • This will only affect customer that currently have pseudo wires or wholesale handoff with the MTU set above 9000

What do I have to do?

  • If your MTU is greater than 9000 then change the MTU on your equipment to 9000 or less.

When should I change my equipment?

  • As soon as possible but before 06/09/2013

What happens if I do nothing?

  • After our maintenance, packets greater than 9000 bytes will not be able to pass through our core network and will be dropped. This will lead to an outage of your service if you do not check and validate your configuration in advance.

I have EWCS broadband does this affect me?

  • No, The MTU for EWCS is 1600 so nothing needs to be changed.

My MTU is less than 9000 can I turn it up?

  • Please do NOT change your MTU upwards without first consulting with our support team, as there may be other restrictions on your service that will affect you.

Planned Maintenance: gs1.core

Posted: Monday, June 17th, 2013 at 09:25 by Richard Partridge

Tuesday 25th June 2013, 00:00 – 06:00

During the above maintenance window, the Global Switch core router will reloaded to allow for the deployment of an upgraded IOS, with the aim of resolving MPLS related issues. Directly connected customers will experience downtime during the reload, which should last for approximately 15 minutes.

Traffic that would normally be routed through this equipment will route via alternate paths.

  1. Ming-Yu Hsieh says:

    This maintenance work is now complete.

Planned Maintenance: DSL Network

Posted: Thursday, May 9th, 2013 at 16:34 by Steve Lalonde

Friday 7th June 2013, 00:00 – 02:00

During the above window we will be modifying the routing configuration of the DSL network in Telehouse and Interxion to improve traffic flow and reduce the time taken to route around faults.

The work will cause some routing instability, we do not expect there to be any downtime.

This is rescheduled work from 11th May

 

  1. Steve Lalonde says:

    This maintenance work is now complete.

Planned Maintenance: Telford based Virgin Media connectivity

Posted: Friday, April 26th, 2013 at 15:42 by Richard Partridge

Sunday 12th May 2013, 00:00 – 12:00

During the above window, necessary maintenance work will be carried out on the Virgin Media connectivity into our Telford headquarters.

This will only affect customers who take Virgin Media based services which terminate directly into our Telford Data Centre. These customers will be notified directly by a representative of the Support team.

  1. Ming-Yu Hsieh says:

    This maintenance work is now complete.

Planned Maintenance: DSL Network

Posted: Thursday, April 25th, 2013 at 10:00 by Steve Lalonde

 Saturday 11th May 2013, 00:00 – 01:00

During the above window we will be modifying the routing configuration of the DSL network in Telehouse and Interxion to improve traffic flow and reduce the time taken to route around faults.

The work will cause some routing instability, we do not expect there to be any downtime.

This is the rescheduled maintenance originally planned for 27th April

  1. Steve Lalonde says:

    This work has been cancelled and will be rescheduled for a later date.

Planned Maintenance: DSL Network

Posted: Monday, April 22nd, 2013 at 17:20 by Steve Lalonde

 Saturday 27th April 2013, 00:00 – 01:00

During the above window we will be modifying the routing configuration of the DSL network in Telehouse and Interxion to improve traffic flow and reduce the time taken to route around faults.

The work will cause some routing instability, we do not expect there to be any downtime.

  1. Steve Lalonde says:

    This work has been cancelled and will be rescheduled for a later date.

At-Risk: Telford Data Centre 3 Cooling

Posted: Monday, March 8th, 2010 at 16:37 by Richard Partridge

We are currently aware of and working on an issue with one of our air cooling units in Data Centre 3 which appears to have failed. Measures are currently in place to minimise the impact that the loss of this unit is having.

Although we do not expect this to adversely affect the service we offer, this does mean that the remaining Data Centre cooling system is currently running at an increased load and we advise customers to consider the site “At Risk” until repair work has been completed.

Cooling engineers are working on the fault and the current ETR is 09/03/2010 12:00.

  1. Richard Partridge says:

    All repair work has now been completed and the cooling system is now operating at normal levels.

At-Risk: Loss of Resilience Telford

Posted: Monday, February 1st, 2010 at 11:52 by Steve Lalonde

The Circuit between Telford and Wolverhampton has been taken off-line while we investigate intermittent packet loss issues with the circuit. Traffic usually on this path is using an alternative route. Customers may experience an increase in latency to some destinations.

  1. Steve Lalonde says:

    We have isolated the cause of the intermittent packet loss on this link to a configuration error. Unfortunately to resolve the issue requires a reload of the router. An emergency maintenance notification will follow.

At Risk: Customers connected at Goswell Road

Posted: Thursday, January 14th, 2010 at 18:32 by Martyn Haynes

We are currently investigating a fault on one of the circuits into Goswell Road, all services are operational via alternative routes however they remain at risk until full connectivity is restored.

  1. Steve Lalonde says:

    Service was restored just before 07:00. The fault is not closed as we have not received confirmation from our fibre supplier that work is complete.

  2. Martyn Haynes says:

    Our supplier has confirmed there was a break in the fibre which was repaired in the early hours. Service has now been restored and the fault closed.