Posts Tagged ‘At-Risk’

At Risk: Virgin Media Circuits in Telford

Posted: Tuesday, July 3rd, 2018 at 16:52 by Mark Yardley

We are aware of a strike on the duct containing Virgin Media circuits delivered at our Telford site. Although no services are currently disrupted, these circuits should be presently be considered at risk.

Remedial work will be required by Virgin Media to assess the damage and repair the section. We will provide updates when we have further information.

Planned Maintenance: Telford

Posted: Monday, June 18th, 2018 at 11:36 by David Brewis

Thursday 21st June 2018 08:00 – 09:00

During the above window, Western Distribution will be conducting maintenance works to service the electricity substation supplying the local area. During these works, external mains supply will be disconnected to allow safe operation to all involved, in doing so our external generators will supply the Telford data centre allowing for continued and uninterrupted service.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window the Telford data centre should be considered at risk.

  1. Mark Yardley says:

    This work is now complete and normal supply has been restored.

Emergency Maintenance: Stepney Green – Faraday – Columbo

Posted: Friday, June 15th, 2018 at 16:36 by Gurinder Bansal

Monday 18th June 2018 20:00 – Tuesday 19th June 2018 03:00

During the above maintenance window, we will be undertaking work on core links between the above locations as part of ongoing network expansion.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window all three sites should be considered at risk.

  1. Gurinder Bansal says:

    This work is now complete.

Planned Maintenance: DSL Platform

Posted: Tuesday, June 12th, 2018 at 16:39 by David Brewis

Wednesday 20th June 2018 01:00 – 06:00

During the above maintenance window we will be completing configuration changes identified during a previous maintenance. This work will allow for metrics to be placed on the broadband traffic facilitating the direction of traffic to be steered dependent on where best suited.

Once these works are completed, broadband traffic will be steered away from Entanet’s DSL platform in Telehouse to Interxion, with sessions monitored to evaluate the failover. After confirmation sessions have fully migrated, the DSL platform will be steered away from Interxion to Telehouse allowing to test the other direction. Once sessions have fully migrated over, resiliency will be restored across both locations.

No downtime is expected however DSL customers should be considered at risk for the duration of the window.

  1. Ming-Yu Hsieh says:

    This work is now complete.

Planned Maintenance: Telehouse-east4

Posted: Thursday, May 31st, 2018 at 13:41 by David Brewis
Thursday 7th June 2018 01:00 – 06:00
During the above window we will be completing a planned maintenance to upgrade standby hardware within telehouse-east4.core. Although no downtime is expected during this maintenance window, all services should be considered at-risk. 
  1. Gurinder Bansal says:

    This maintenance is not complete and will be rescheduled at a later date.

Planned Maintenance: DSL Platform

Posted: Monday, April 30th, 2018 at 09:06 by Richard Partridge

Friday 4th May 2018 00:01 – 06:00

During the above window we will be carrying out work to improve resilience of the DSL platform. No downtime is expected however DSL customers should be considered at risk for the duration of the window.

  1. Ming-Yu Hsieh says:

    This work is now complete.

At Risk: Telford-Dc2.core

Posted: Thursday, April 12th, 2018 at 00:46 by Jamie Smith

Telford-dc2.core is currently operating with reduced resilience, due to the failure of a core network link. The issue has been raised with our suppliers for further investigation. Further updates will be provided as and when they become available.

  1. Jamie Smith says:

    Our supplier have advised that this is in fact planned engineering work , however no notification had been received to advise of this.

    Work is expected to be completed by 06:00.

    Apologies for the inconvenience.

  2. Jamie Smith says:

    Further to the most recent update;

    VM have come back to advise that this has now been escalated as a fault due to potential faulty fibre patches and possible faulty amp related to medium power work.

    VM have despatched engineers to site to Investigate the issue further and work towards a resolve.

    I apologise for any confusion as the previous update had been incorrectly advised by the supplier.

    Updates will follow in due course

  3. Jamie Smith says:

    The affected core link is operational again however we have yet to receive an RFO from our supplier. As such should still be considered at risk until further notice

At Risk: Leeds POP

Posted: Monday, March 19th, 2018 at 09:50 by Jamie Smith

Thursday 22nd March 22:00 – 02:00 Friday 23rd March 

After a power check at the above location, an issue has been identified with the power infrastructure. Emergency work will, therefore, take place in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.

Emergency Maintenance: At Risk: Leeds POP

Posted: Monday, March 12th, 2018 at 09:29 by Jamie Smith

Monday 12th March 12:00 – 17:00

After a power check at the above location, an issue has been identified with the power infrastructure. Emergency work will, therefore, take place in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.

  1. Jamie Smith says:

    This work has been aborted, It will be re-scheduled for a later date.

At Risk: Bristol and Cardiff

Posted: Thursday, March 1st, 2018 at 09:26 by Richard Partridge

Our Bristol and Cardiff POPs are currently operating with reduced resilience, due to the failure of a core network link. The issue has been raised with our suppliers for further investigation. Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    The affected core link is operational again however we have yet to receive an RFO from our supplier. Bristol and Cardiff should be considered at risk until otherwise notified.