We are currently experiencing a loss of power within our Birmingham 3 point of presence. This is causing a loss of service for a small number of directly connected leased line customers. Affected customers have been contacted and advised directly.
Engineers are currently investigating and already have resources on their way to site to continue their investigation. Further updates will be provided as and when they become available.
Thursday 02/12/2010 01:00 – 06:00
Reminder: Emergency Maintenance affecting the following routers will be starting shortly
Steve Lalonde says: This work has now completed, all services are operating normally.
Our link between Wolverhampton and Birmingham has gone down. We are investigating with our supplier. Traffic is being rerouted via alternate paths, some increase in latency may be seen.
David Derrick says: Our supplier reports that engineers should be arriving shortly to find the exact location of the fibre break. There is no ETR at this time.
Steve Lalonde says: Service was restored at 22:05 All traffic is now on the preferred paths.
Wednesday 20th Jan 2010, 05:00hrs – 05:30hrs
During the maintenance window above the IOS on the router will be upgraded to resolve some configuration issues. This software upgrade will require a reboot of the router which should take approx 10 minutes to complete, during which all directly connected customers will lose connectivity.
Traffic that would normally be routed through this equipment will route via alternate paths.
Steve Lalonde says: This work was canceled due to the unscheduled reboot yesterday.
Wednesday 20th Jan 2010, 04:30hrs – 05:00hrs
During the maintenance window above the IOS on the router will be upgraded to resolve some configuration issues. This software upgrade will require a reboot of the router which should take approx 10 minutes to complete, during which all directly connected customers will lose connectivity.
Traffic that would normally be routed through this equipment will route via alternate paths.
Steve Lalonde says: This work was completed successfully.
The primary path from Birmingham to London is currently down. Traffic is being routed via alternate paths, there may be a small increase in latency.
We have reported this to our supplier. More details will be posted as and when they are made available.
Martyn Haynes says: Further to the post above I have been advised that this is planned work and will continue for up to 24 hours. Traffic is being routed via alternative paths.
Power has been restored to the affected customers. However, replacement equipment is required to restore fully redundant power to this site. Further updates on the progress of this work will be provided as and when available.