Posts Tagged ‘Bristol’

At Risk: Bristol and Cardiff

Posted: Thursday, March 1st, 2018 at 09:26 by Richard Partridge

Our Bristol and Cardiff POPs are currently operating with reduced resilience, due to the failure of a core network link. The issue has been raised with our suppliers for further investigation. Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    The affected core link is operational again however we have yet to receive an RFO from our supplier. Bristol and Cardiff should be considered at risk until otherwise notified.

At Risk: Bristol and Cardiff

Posted: Thursday, February 1st, 2018 at 23:42 by Jake Turner

Thursday 1st February 23:00 – Friday 2nd  February 08:00

Our supplier Virgin Media have advised that they need to carry out emergency maintenance on the previously faulty fibre from January 31st affecting our link between Bristol and Slough.

Due to this, traffic may be taking an alternative path and both Bristol and Cardiff cores are currently operating with reduced resilience.

 

Incident: Bristol

Posted: Monday, January 22nd, 2018 at 10:12 by Jamie Smith

We have just experienced a loss of service to our Bristol node. Engineers are currently investigating and further updates will be provided as and when they become available.

  1. Jamie Smith says:

    Service has been restored. Engineers are still investigating to determine a cause.

Incident: Cardiff, Glasgow & Bristol Edge Devices

Posted: Monday, November 27th, 2017 at 09:32 by Jamie Smith

We have just experienced an unexpected simultaneous reload of our edge devices in Cardiff, Glasgow & Bristol. This resulted in a brief loss of service for directly terminated leased line customers.

Previous investigations suggest this was due to a bug in the IOS software on these devices. We had preemptively loaded new software onto these devices in preparation for a controlled and scheduled reload. These devices are now running the alternative software following this unexpected reload. We will continue to monitor these devices. All services are now restored.

We apologise for any inconvenience this may have caused.

Planned work: bristol.core.enta.net

Posted: Wednesday, January 13th, 2010 at 16:11 by Steve Lalonde

Thursday 21st Jan 2010, 05:00hrs – 05:30hrs

During the maintenance window above the IOS on the router will be upgraded to resolve some configuration issues. This software upgrade will require a reboot of the router which should take approx 10 minutes to complete, during which all directly connected customers will lose connectivity.

Traffic that would normally be routed through this equipment will route via alternate paths.

  1. Steve Lalonde says:

    This work was completed successfully.