Posts Tagged ‘Bristol’

Incident: Bristol

Posted: Monday, January 22nd, 2018 at 10:12 by Jamie Smith

We have just experienced a loss of service to our Bristol node. Engineers are currently investigating and further updates will be provided as and when they become available.

  1. Jamie Smith says:

    Service has been restored. Engineers are still investigating to determine a cause.

Incident: Cardiff, Glasgow & Bristol Edge Devices

Posted: Monday, November 27th, 2017 at 09:32 by Jamie Smith

We have just experienced an unexpected simultaneous reload of our edge devices in Cardiff, Glasgow & Bristol. This resulted in a brief loss of service for directly terminated leased line customers.

Previous investigations suggest this was due to a bug in the IOS software on these devices. We had preemptively loaded new software onto these devices in preparation for a controlled and scheduled reload. These devices are now running the alternative software following this unexpected reload. We will continue to monitor these devices. All services are now restored.

We apologise for any inconvenience this may have caused.

Planned work:

Posted: Wednesday, January 13th, 2010 at 16:11 by Steve Lalonde

Thursday 21st Jan 2010, 05:00hrs – 05:30hrs

During the maintenance window above the IOS on the router will be upgraded to resolve some configuration issues. This software upgrade will require a reboot of the router which should take approx 10 minutes to complete, during which all directly connected customers will lose connectivity.

Traffic that would normally be routed through this equipment will route via alternate paths.

  1. Steve Lalonde says:

    This work was completed successfully.