Posts Tagged ‘Glasgow’

Emergency Maintenance: Glasgow DSL Infrastructure

Posted: Thursday, December 6th, 2018 at 11:22 by Gurinder Bansal

Thursday 6th December 2018 12:00 – 12:15

As part of our proactive monitoring of our network, we are aware of a faulty optic in our Glasgow POP that puts a small number of DSL customers at risk of losing service. As a consequence we will be replacing the faulty optic during the above specified window.

Broadband users connecting to the Glasgow DSL infrastructure will experience a brief drop in connectivity whilst the optic is replaced. Downtime is expected to last no longer than 30 seconds. If your connection does not re-establish in 2 minutes it may be necessary to reboot your router. Our Technical Service Desk will be monitoring all affected connections to ensure that service is restored as soon as possible.

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Posted in Emergency Work | 1 Comment »

  1. Gurinder Bansal says:
    December 6, 2018 at 12:01

    This work is now complete.

Planned Maintenance: Glasgow.core

Posted: Monday, December 3rd, 2018 at 17:20 by Gurinder Bansal

Wednesday 5th December 2018 00:01 – 06:00

During the above window we will be replacing Glasgow.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include: Leased lines, DSL, EWCS, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

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Posted in Planned Work | 2 Comments »

  1. Gurinder Bansal says:
    December 5, 2018 at 00:00

    This work is now commencing.

  2. Gurinder Bansal says:
    December 5, 2018 at 01:36

    This work is now complete.

Planned Maintenance: Glasgow.core

Posted: Wednesday, November 28th, 2018 at 17:24 by Adam Heath

Thursday 6th December 2018 00:01 – 06:00

During the above window we will be replacing Glasgow.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include: Leased lines, DSL, EWCS, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

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Posted in Planned Work | 1 Comment »

  1. Gurinder Bansal says:
    December 3, 2018 at 17:18

    Due to a 3rd party carrying out essential power works in Edinburgh during the same initial works window, see NOC post: (At Risk: Planned Works – Edinburgh) We will be moving the above planned maintenance window forward to Wednesday 5th December 2018 00:01 – 06:00.

    There is no change to the works taking place but if there are any concerns please feel free to contact our customer support desk.

Incident: Cardiff, Glasgow & Bristol Edge Devices

Posted: Monday, November 27th, 2017 at 09:32 by Jamie Smith

We have just experienced an unexpected simultaneous reload of our edge devices in Cardiff, Glasgow & Bristol. This resulted in a brief loss of service for directly terminated leased line customers.

Previous investigations suggest this was due to a bug in the IOS software on these devices. We had preemptively loaded new software onto these devices in preparation for a controlled and scheduled reload. These devices are now running the alternative software following this unexpected reload. We will continue to monitor these devices. All services are now restored.

We apologise for any inconvenience this may have caused.

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Posted in Incidents | No Comments »

Incident: Glasgow

Posted: Thursday, March 23rd, 2017 at 01:50 by Mark Yardley

We have experienced two brief losses of power to our equipment located in our Glasgow PoP. Engineers are investigating with our colocation provider. Power is currently restored however should still be considered at risk. Further updates will be provided when available.

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Posted in Incidents | 1 Comment »

  1. Mark Yardley says:
    March 23, 2017 at 02:21

    After additional discussion with our colocation provider, we are currently monitoring the situation in this location while further investigation is undertaken. All services provided at this location are currently restored, however they should still be considered at risk. Further updates will be provided when available.

Planned work: glasgow.core.enta.net

Posted: Thursday, January 7th, 2010 at 14:14 by Steve Lalonde

Monday 18th Jan 2010, 04:00hrs – 04:30hrs

During the maintenance window above the IOS on the router will be upgraded to resolve some configuration issues. This software upgrade will require a reboot of the router which should take approx 10 minutes to complete, during which all directly connected customers will lose connectivity.

Traffic that would normally be routed through this equipment will route via alternate paths.

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Posted in Planned Work | 1 Comment »

  1. Steve Lalonde says:
    January 18, 2010 at 07:27

    This work was completed successfully.