Posts Tagged ‘Incident’

Edinburgh connectivity

Posted: Friday, August 9th, 2019 at 08:33 by Alistair Patterson

We are currently aware of a number of City Fibre circuits in Edinburgh have lost connectivity. Engineers are currently investigating. Updates will be provided as soon as available.

  1. Jamie Smith says:

    Engineers are currently still Investigating the Issue affecting customers terminating on this Core Device, a reboot of the device has taken place in an effort to restore services. Further updates to follow as and when available.

  2. Jamie Smith says:

    Engineers have now restored connectivity to affected customers, any customers still experiencing issues should perform Initial troubleshooting before contacting our support department.

    We apologise for any Inconveniences caused by this outage.

Incident: wolv6.core

Posted: Thursday, July 25th, 2019 at 12:15 by Richard Partridge

We have experienced a brief loss of connectivity to wolv6.core. Engineers are currently investigating and further information will be provided as and when it becomes available.

  1. Richard Partridge says:

    This incident is still under investigation. Further information will be provided as and when it becomes available.

  2. This outage has been attributed to our third party supplier, we are still awaiting an update as to what caused the drop. We will try and provide further information by 16:30 today.

  3. We have experienced another brief loss of connectivity to wolv6.core. This will be investigated as part of the previous outage and updates provided as soon as we have information back from the third party supplier.

  4. Our supplier has identified a fibre disturbance on their network between Bristol & London. The signal degrade has cleared at this time & a full investigation is under way. We are awaiting further details to form a more detailed RFO.

  5. Upon escalation of this issue with our supplier we have not received a detailed explanation for this outage and therefore a sufficient RFO can not currently published. We have asked for further investigation and hope to receive a more detailed explanation in the coming days.

  6. Our provider has come back to say this blip was due to a 3rd party contractor working on some fibre in the same pit as ours and inadvertently knocked / bent the bundle were on causing signal loss momentarily. They sent out an engineer to make sure the fibre wasn’t damaged and have confirmed it wasn’t.

Incident: edinburgh.core

Posted: Wednesday, October 17th, 2018 at 17:01 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Edinburgh POP. Engineers are already investigating. Further updates will be provided as and when they become available

  1. Jamie Smith says:

    Connectivity has been restored. Initial investigation indicates a power disruption in one of our cabinets at the site. This has been raised to our supplier for further investigation.

    We apologise for the inconvenience caused by this interruption.

Incident: sheffield.core

Posted: Sunday, October 14th, 2018 at 11:53 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Sheffield POP. Engineers are already investigating. Further updates will be provided as and when they become available

  1. Jamie Smith says:

    Connectivity has been restored. Initial investigation indicates a power disruption in one of our cabinets at the site. This has been raised to our supplier for further investigation.

    We apologise for the inconvenience caused by this interruption.

Incident: sheffield.core

Posted: Tuesday, August 21st, 2018 at 14:49 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Sheffield POP. Engineers are already investigating. Further updates will be provided as and when they become available.

  1. Gurinder Bansal says:

    Connectivity has been restored. Initial investigation indicates a power disruption in one of our cabinets at the site. This has been raised to our supplier for further investigation.

    We apologise for the inconvenience caused by this interruption.

Incident: cardiff.core

Posted: Monday, July 30th, 2018 at 22:20 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Cardiff POP. Engineers are already investigating. Further updates will be provided as and when they become available.

  1. Jamie Smith says:

    Connectivity has been restored. Engineers are still continuing to Investigate, updates will be communicated as and when they become available.

    We apologise for any Inconvenience this may have caused

Incident: Bristol POP

Posted: Tuesday, July 24th, 2018 at 17:25 by Richard Partridge

We are currently experiencing a loss of connectivity to our equipment in our Bristol POP. Engineers are already investigating. Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    Connectivity has been restored. Initial investigation indicates a power disruption in one of our cabinets at the site. This has been raised to our supplier for further investigation.

    We apologise for the inconvenience caused by this interuption.

Incident: telehouse-east2.edge

Posted: Wednesday, June 27th, 2018 at 09:42 by Mark Yardley

We have experienced an unexpected reload of one of our edge devices in Telehouse which affected a number of Virgin Media circuits. Connectivity to these services is now restored however engineers are continuing to investigate the cause. We apologise for any inconvenience.

Incident: nottingham.core

Posted: Sunday, June 3rd, 2018 at 11:17 by Mark Yardley

We have experienced an unscheduled reload of our Nottingham core router. All directly attached services will have experienced a brief interruption. Initial investigation suggests this was due to loss of power in the location and engineers are investigating further with our co-location provider. All services are now restored and we apologise for any inconvenience caused.

Incident:Vodafone Circuits

Posted: Friday, March 23rd, 2018 at 14:50 by Jamie Smith

We have experienced a brief loss of service to a number of Vodafone circuits  Initial diagnostics indicate the circuits are related to a single Vodafone handoff. Engineers are investigating and engaging with our supplier.

The circuits in question are now showing as back up, further updates to be provided.

  1. Scott Morgan says:

    After further discussion with Vodafone, they have confirmed the brief drop of connection was caused by human error.

    Whilst conducting diagnostics on a leased line fault, a Vodafone engineer inadvertently carried out loop testing to a Vodafone hub serving Entanet customers. As a result, this caused disruption between 14:43:45 until service was restored at 14:48:09 as the engineer rectified their mistake.

    We apologise for the inconvenience caused by this. We are in talks with our suppliers to see how this can be avoided in future.