Posts Tagged ‘Incident’

Incident: edinburgh.core

Posted: Wednesday, October 17th, 2018 at 17:01 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Edinburgh POP. Engineers are already investigating. Further updates will be provided as and when they become available

  1. Jamie Smith says:

    Connectivity has been restored. Initial investigation indicates a power disruption in one of our cabinets at the site. This has been raised to our supplier for further investigation.

    We apologise for the inconvenience caused by this interruption.

Incident: sheffield.core

Posted: Sunday, October 14th, 2018 at 11:53 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Sheffield POP. Engineers are already investigating. Further updates will be provided as and when they become available

  1. Jamie Smith says:

    Connectivity has been restored. Initial investigation indicates a power disruption in one of our cabinets at the site. This has been raised to our supplier for further investigation.

    We apologise for the inconvenience caused by this interruption.

Incident: sheffield.core

Posted: Tuesday, August 21st, 2018 at 14:49 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Sheffield POP. Engineers are already investigating. Further updates will be provided as and when they become available.

  1. Gurinder Bansal says:

    Connectivity has been restored. Initial investigation indicates a power disruption in one of our cabinets at the site. This has been raised to our supplier for further investigation.

    We apologise for the inconvenience caused by this interruption.

Incident: cardiff.core

Posted: Monday, July 30th, 2018 at 22:20 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Cardiff POP. Engineers are already investigating. Further updates will be provided as and when they become available.

  1. Jamie Smith says:

    Connectivity has been restored. Engineers are still continuing to Investigate, updates will be communicated as and when they become available.

    We apologise for any Inconvenience this may have caused

Incident: Bristol POP

Posted: Tuesday, July 24th, 2018 at 17:25 by Richard Partridge

We are currently experiencing a loss of connectivity to our equipment in our Bristol POP. Engineers are already investigating. Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    Connectivity has been restored. Initial investigation indicates a power disruption in one of our cabinets at the site. This has been raised to our supplier for further investigation.

    We apologise for the inconvenience caused by this interuption.

Incident: telehouse-east2.edge

Posted: Wednesday, June 27th, 2018 at 09:42 by Mark Yardley

We have experienced an unexpected reload of one of our edge devices in Telehouse which affected a number of Virgin Media circuits. Connectivity to these services is now restored however engineers are continuing to investigate the cause. We apologise for any inconvenience.

Incident: nottingham.core

Posted: Sunday, June 3rd, 2018 at 11:17 by Mark Yardley

We have experienced an unscheduled reload of our Nottingham core router. All directly attached services will have experienced a brief interruption. Initial investigation suggests this was due to loss of power in the location and engineers are investigating further with our co-location provider. All services are now restored and we apologise for any inconvenience caused.

Incident:Vodafone Circuits

Posted: Friday, March 23rd, 2018 at 14:50 by Jamie Smith

We have experienced a brief loss of service to a number of Vodafone circuits  Initial diagnostics indicate the circuits are related to a single Vodafone handoff. Engineers are investigating and engaging with our supplier.

The circuits in question are now showing as back up, further updates to be provided.

  1. Scott Morgan says:

    After further discussion with Vodafone, they have confirmed the brief drop of connection was caused by human error.

    Whilst conducting diagnostics on a leased line fault, a Vodafone engineer inadvertently carried out loop testing to a Vodafone hub serving Entanet customers. As a result, this caused disruption between 14:43:45 until service was restored at 14:48:09 as the engineer rectified their mistake.

    We apologise for the inconvenience caused by this. We are in talks with our suppliers to see how this can be avoided in future.