Posts Tagged ‘Incidents’

Resolved Incident: VoIP calls

Posted: Thursday, October 10th, 2019 at 15:35 by david labouchardiere

Good afternoon.

We are aware of an issue that was affecting some users on our VOIP platform. We believe the issue has now been resolved and request any users affected to now retest the service.

Please accept our apologies for any inconvenience caused.

Incident: VoIP calls

Posted: Tuesday, October 1st, 2019 at 20:10 by David Brewis

Good evening.

We are currently aware of an issue affecting calls on the VoIP platform. We are investigating the problem and will provide further updates as soon as possible.

Please accept our apologies for any inconvenience caused.

  1. David Brewis says:

    Engineers continue to investigate with the aim to identify the cause disrupting service across our VoIP platform. We have been able to replicate the issue internally assisting with troubleshooting steps.

    We will continue to update with updates and progress as troubleshooting continues.

  2. Robin Posadas says:

    Engineers are continuing to investigate the problem and we will continue to update as further troubleshooting continues.

  3. Robin Posadas says:

    Engineers have now confirmed service has been restored. Any customers still experiencing issues should reboot their equipment before contacting our support department.

    We apologise for any Inconveniences caused by this outage

Incident: VoIP calls

Posted: Wednesday, September 25th, 2019 at 13:09 by david labouchardiere

We are currently aware of an issue affecting calls on the VoIP platform. We are investigating the problem and will provide further updates as soon as possible.

Please accept our apologies for any inconvenience caused.

 

  1. david labouchardiere says:

    Our engineers have now confirmed service has been restored. Please ask any affected customers to try rebooting their devices before contacting the support desk.

Incident : VoIP calls

Posted: Friday, August 16th, 2019 at 12:19 by david labouchardiere

We are aware of an outage affecting calls on the VoIP platform at approximately 11:00 today. Service is now restored and our engineers are investigating the underlying cause.

Please ask any affected customers to reboot their equipment if they continue to experience issues.

We apologise for any inconvenience caused.

Incident: Colt circuits

Posted: Sunday, April 21st, 2019 at 05:42 by Adam Heath

We are aware of an issue affecting connectivity on some Colt Circuits. This has been raised to Colt and their engineers are currently investigating, updates to follow when available.

  1. John Benge says:

    Colt engineers have isolated the issue to circuits supplied through Telecity/Equinix and are currently continuing their investigations.

    Further updates will be provided as soon they are available.

  2. John Benge says:

    Colt engineers have located and rectified a cabling issue affecting circuits supplied through Telecity/Equinix. Services have been restored and will continue to be monitored for the next 24hrs.

Incident: Coventry & Gloucester PoPs

Posted: Sunday, March 31st, 2019 at 13:09 by Gurinder Bansal

We are currently aware of an issue affecting our Coventry & Gloucester PoPs. Engineers are currently investigating, updates to follow as soon as available.

  1. Gurinder Bansal says:

    This incident was resolved on 31/3/19 at 4.30pm. We have continued to monitor with no further issues. We are working with suppliers to prevent further occurrences.

Incident: Wolverhampton PoPs

Posted: Friday, March 29th, 2019 at 10:19 by Jordan Coleman

We are currently aware of an issue affecting our Wolverhampton PoPs. Engineers are currently investigating, updates to follow as soon as available.

  1. Jordan Coleman says:

    Investigations have highlighted that there is a confirmed issue on the local power grid. This is affecting several post codes, which also cover the locations of the affected PoPs.

    Further updates will be provided when available.

  2. Jamie Smith says:

    Western power have confirmed the believe the Issue on the power grid to now be resolved.

    We apologise for any inconvenience this may have caused

Incident: Vodafone Circuits

Posted: Thursday, September 13th, 2018 at 14:37 by Jamie Smith

We are currently seeing a number of Vodafone circuits a down. Initial diagnostics indicate the circuits are related to a single Vodafone handoff. Engineers are investigating and engaging with our supplier. Further updates will be provided when available.

  1. Jamie Smith says:

    Services have now been restored to the affected handoff. We are continuing to liaise with Vodafone to determine the cause of this outage

  2. David Brewis says:

    In speaking with Vodafone service teams, we have received confirmation emergency proactive work was conducted to replace a faulty 10G line card to ensure the node was stabilised.

    We do not expect to see further disruption following this work.

Incident: Bristol

Posted: Thursday, July 12th, 2018 at 21:53 by Mark Yardley

We have just experienced a brief disruption to service at our Bristol PoP. All services should now be restored and engineers are continuing to investigate the underlying cause. We apologise for any inconvenience caused.

Incident: Nottingham

Posted: Friday, July 6th, 2018 at 11:18 by Mark Yardley

We have experienced a brief loss of connectivity to our Nottingham PoP. Most services have now been restored. Initial investigation suggests a loss of power. Engineers are currently investigating and liaising with our suppliers.