Posts Tagged ‘Incidents’

Incident: Vodafone Circuits

Posted: Wednesday, September 20th, 2017 at 00:02 by Richard Partridge

We are currently aware of an issue causing a loss of service for a small number of Vodafone based Ethernet circuits. Engineers are investigating and the supplier has also been engaged. Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    Connectivity is currently restored. Engagement with Vodafone has yet to provide an explanation for this loss of service, however we are continuing to pursue an answer.

    For the time being Vodafone circuits terminating in redbus-sov.core should be considered at risk.

Incident: Preston

Posted: Thursday, August 24th, 2017 at 13:54 by Richard Partridge

We have just experienced a brief loss of power to our equipment located in our Preston PoP. Power is currently restored however engineers are investigating with our colocation provider.

Further updates will be provided when available.

  1. Richard Partridge says:

    Our investigation has determined that the problem related to an unexpected reload of the Preston core router and we are continuing to investigate. The core router has shown no signs of any further problems.

  2. David Derrick says:

    The Preston router has again reported a reboot caused by power failure. Services terminating at that POP will have experienced disruption; other services will have had their traffic rerouted automatically.

    Investigations into the power outage on 24th are still ongoing, this incident will be added to the case as a matter of urgency.

  3. Richard Partridge says:

    The core router has shown no further signs of problems. However, we already had plans to replace this core router with a higher specification and capacity device. In light of these recent problems, we’ve accelerated these plans and will be replacing the core as outlined in this emergency maintenance notification:

    http://noc.enta.net/2017/08/emergency-maintenance-preston/

Incident: Interxion

Posted: Friday, July 28th, 2017 at 09:42 by Richard Partridge

We are currently experiencing a loss of connectivity to one of our switches in Interxion. Engineers are already investigating and local engineering resources are on the way to site. Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    Connectivity has been restored, however we are still investigating the underlying cause.

Incident: VoIP Disruption

Posted: Thursday, July 13th, 2017 at 10:46 by Richard Partridge

Engineers are currently investigating an incident that is causing a loss of service on our VoIP platform. Further information will be provided as and when it becomes available.

  1. Richard Partridge says:

    Service has now been restored. We apologise for any inconvenience.

Incident: Glasgow

Posted: Thursday, March 23rd, 2017 at 01:50 by Mark Yardley

We have experienced two brief losses of power to our equipment located in our Glasgow PoP. Engineers are investigating with our colocation provider. Power is currently restored however should still be considered at risk. Further updates will be provided when available.

  1. Mark Yardley says:

    After additional discussion with our colocation provider, we are currently monitoring the situation in this location while further investigation is undertaken. All services provided at this location are currently restored, however they should still be considered at risk. Further updates will be provided when available.

Incident: Edinburgh

Posted: Tuesday, March 21st, 2017 at 22:58 by Mark Yardley

We have experienced a loss of power to our equipment located in our Edinburgh PoP. Power has already been restored however some services still remain affected. Engineers are investigating and further updates will be provided when available.

  1. Mark Yardley says:

    A second brief power interruption has been experienced at this location. Engineers are still currently investigating the issue with our colocation provider.

  2. Mark Yardley says:

    Updates from our colocation provider indicate that they have seen power disruption at this location and investigating. Further updates from them are not expected until their engineers have been able to attend site.

    Although power is currently restored at this location and the majority of services appear to be function at this time, they should still be considered at risk until our suppliers can confirm the incident is resolved.

  3. Mark Yardley says:

    We have had confirmation from our colocation provider that the disruption was caused by the failure of the local power supply and the failure of their on site backup generator to take over.

    Our provider is currently on site and installing a replacement generator. As such this location should still be considered at risk until this work is complete. Further updates will be provided when they are available.

Incident: Birmingham 3 Power Loss

Posted: Wednesday, February 15th, 2017 at 13:55 by Richard Partridge

We are currently experiencing a loss of power within our Birmingham 3 point of presence. This is causing a loss of service for a small number of directly connected leased line customers.  Affected customers have been contacted and advised directly.

Engineers are currently investigating and already have resources on their way to site to continue their investigation. Further updates will be provided as and when they become available.

  1. Mark Yardley says:

    Power has been restored to the affected customers. However, replacement equipment is required to restore fully redundant power to this site. Further updates on the progress of this work will be provided as and when available.

Incident: VoIP Disruption

Posted: Wednesday, February 1st, 2017 at 09:37 by Mark Yardley

We are currently aware of an issue affecting some VoIP Enrich customers. Engineers are currently investigating and further updates will be provided as and when they become available.

  1. Richard Partridge says:

    The issue has been rectified and normal service has now resumed. Engineers will continue to monitor the platform closely.

Incident: columbo.core

Posted: Thursday, December 1st, 2016 at 09:35 by Richard Partridge

We are currently experiencing a loss of connectivity to columbo.core. Engineers are already investigating and we are organising local engineering resources to attend site.

Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    We have regained connectivity to the core router and initial evidence suggests this loss of connectivity relates to a power failure to our cabinet. We are continuing our investigation and the site should be considered at risk for the time being.

  2. Ryan Berrisford says:

    Although power has been restored to the Columbo core router we are still seeing some services as down. Engineers are continuing to investigate and further updates will follow.

  3. Ryan Berrisford says:

    Services have now been fully restored to both DSL and Ethernet services. We are continuing to monitor and a full incident report will follow in due course.

  4. Ryan Berrisford says:

    An incident report for this issue is now available here.

Incident: Nottingham WBC

Posted: Thursday, November 10th, 2016 at 15:21 by Richard Partridge

Engineers are currently investigating an issue causing a loss of service for DSL connections served by the Nottingham WBC node.

Further updates will be provided as and when they become available.

 

  1. Richard Partridge says:

    Our engineers have corrected the problem and service is now restored.

    We apologise for any inconvenience caused.

  2. Neil Watson says:

    A report is now available for this incident which can be found here. Apologies for the problems that this loss of service will have caused for our customers.