Posts Tagged ‘Incidents’

Incident: VoIP Disruption

Posted: Thursday, July 13th, 2017 at 10:46 by Richard Partridge

Engineers are currently investigating an incident that is causing a loss of service on our VoIP platform. Further information will be provided as and when it becomes available.

  1. Richard Partridge says:

    Service has now been restored. We apologise for any inconvenience.

Incident: Glasgow

Posted: Thursday, March 23rd, 2017 at 01:50 by Mark Yardley

We have experienced two brief losses of power to our equipment located in our Glasgow PoP. Engineers are investigating with our colocation provider. Power is currently restored however should still be considered at risk. Further updates will be provided when available.

  1. Mark Yardley says:

    After additional discussion with our colocation provider, we are currently monitoring the situation in this location while further investigation is undertaken. All services provided at this location are currently restored, however they should still be considered at risk. Further updates will be provided when available.

Incident: Edinburgh

Posted: Tuesday, March 21st, 2017 at 22:58 by Mark Yardley

We have experienced a loss of power to our equipment located in our Edinburgh PoP. Power has already been restored however some services still remain affected. Engineers are investigating and further updates will be provided when available.

  1. Mark Yardley says:

    A second brief power interruption has been experienced at this location. Engineers are still currently investigating the issue with our colocation provider.

  2. Mark Yardley says:

    Updates from our colocation provider indicate that they have seen power disruption at this location and investigating. Further updates from them are not expected until their engineers have been able to attend site.

    Although power is currently restored at this location and the majority of services appear to be function at this time, they should still be considered at risk until our suppliers can confirm the incident is resolved.

  3. Mark Yardley says:

    We have had confirmation from our colocation provider that the disruption was caused by the failure of the local power supply and the failure of their on site backup generator to take over.

    Our provider is currently on site and installing a replacement generator. As such this location should still be considered at risk until this work is complete. Further updates will be provided when they are available.

Incident: Birmingham 3 Power Loss

Posted: Wednesday, February 15th, 2017 at 13:55 by Richard Partridge

We are currently experiencing a loss of power within our Birmingham 3 point of presence. This is causing a loss of service for a small number of directly connected leased line customers.  Affected customers have been contacted and advised directly.

Engineers are currently investigating and already have resources on their way to site to continue their investigation. Further updates will be provided as and when they become available.

  1. Mark Yardley says:

    Power has been restored to the affected customers. However, replacement equipment is required to restore fully redundant power to this site. Further updates on the progress of this work will be provided as and when available.

Incident: VoIP Disruption

Posted: Wednesday, February 1st, 2017 at 09:37 by Mark Yardley

We are currently aware of an issue affecting some VoIP Enrich customers. Engineers are currently investigating and further updates will be provided as and when they become available.

  1. Richard Partridge says:

    The issue has been rectified and normal service has now resumed. Engineers will continue to monitor the platform closely.

Incident: columbo.core

Posted: Thursday, December 1st, 2016 at 09:35 by Richard Partridge

We are currently experiencing a loss of connectivity to columbo.core. Engineers are already investigating and we are organising local engineering resources to attend site.

Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    We have regained connectivity to the core router and initial evidence suggests this loss of connectivity relates to a power failure to our cabinet. We are continuing our investigation and the site should be considered at risk for the time being.

  2. Ryan Berrisford says:

    Although power has been restored to the Columbo core router we are still seeing some services as down. Engineers are continuing to investigate and further updates will follow.

  3. Ryan Berrisford says:

    Services have now been fully restored to both DSL and Ethernet services. We are continuing to monitor and a full incident report will follow in due course.

  4. Ryan Berrisford says:

    An incident report for this issue is now available here.

Incident: Nottingham WBC

Posted: Thursday, November 10th, 2016 at 15:21 by Richard Partridge

Engineers are currently investigating an issue causing a loss of service for DSL connections served by the Nottingham WBC node.

Further updates will be provided as and when they become available.

 

  1. Richard Partridge says:

    Our engineers have corrected the problem and service is now restored.

    We apologise for any inconvenience caused.

  2. Neil Watson says:

    A report is now available for this incident which can be found here. Apologies for the problems that this loss of service will have caused for our customers.

Incident: managed-lns01.inx.dsl

Posted: Wednesday, November 2nd, 2016 at 18:25 by Mark Yardley

We have recently experienced an unscheduled reload of managed-lns01.inx.dsl serving our managed EWCS platform. This will have caused a brief interruption of service to customers connected to this particular LNS. Engineers are monitoring the device and will be investigating further to ascertain the cause.

We apologise for the inconvenience this may have caused.

Virgin Media Based Circuits

Posted: Thursday, August 4th, 2016 at 12:49 by Richard Partridge

We are currently aware of an issue affecting a number of Virgin Media based circuits delivered into our Interxion POP. Engineers are currently investigating and further information will be provided as and when it becomes available.

  1. Richard Partridge says:

    It appears that the outage relates to an unexpected reload of a Virgin Media NTE. Service has now returned to normal.

Incident: Glasgow PoP

Posted: Thursday, December 31st, 2015 at 04:15 by Mark Yardley

We are currently experiencing and issue at our Glasgow PoP. Engineers are investigating, further information to follow when available.

  1. Mark Yardley says:

    The cause of this incident has been identified as power loss to the location. However, power has now been restored and services provided by this location are again operational. Further investigation will be undertaken to identify the reason for power loss with our suppliers.

  2. Mark Yardley says:

    Power to this location has been lost again. We are still speaking to suppliers to investigate the cause.

  3. Mark Yardley says:

    Suppliers have now confirmed that there is a known power issue at this location and they currently have a specialist team on site to rectify the problem. Further updates will be provided as more information is available.

  4. Mark Yardley says:

    Our suppliers have advised that engineering work resolved the power issue earlier this morning.