Posts Tagged ‘Interxion’

Planned Maintenance: Interxion

Posted: Wednesday, February 1st, 2017 at 15:52 by Jake Turner

Thursday 9th February 2017 00:00 ~ 06:00

During the above window we will be replacing and migrating customers off of onto a higher capacity router.

All services will be migrated to the new router, we expect downtime of approximately 1 hour during the window.

Affected services are:

All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at and

Traffic that would normally be routed through this equipment will be routed via alternate paths.

  1. Jake Turner says:

    This work is now complete.

At-Risk: Interxion.core

Posted: Friday, September 2nd, 2016 at 09:17 by Richard Partridge

Monday 12th September 23:00 – Tuesday 13th September 06:00

During the above window we will be tidying the cabling inside our cabinets in preparation of the installation of replacement hardware in the near future.

No down time is expected.

  1. This work is now complete.

Incident: Interxion Blade Failure

Posted: Wednesday, November 12th, 2014 at 08:41 by Richard Partridge

We are currently investigating what appears to be a blade failure within our router.

Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    Entanet engineers have been dispatched to Interxion with replacement hardware. We will update again once our engineers have arrived..

  2. Richard Partridge says:

    DSL customers affected by this incident are being re-routed however we’re receiving reports of packet loss. This is currently under investigation.

  3. Richard Partridge says:

    Further investigation has shown that DSL traffic is re-routing around the blade failure in Interxion. However, this is causing increased strain on equipment forming parts of the alternative paths currently being used to bypass the failed blade.

    Engineers are still en-route to Interxion with the aim of replacing the failed hardware, however we’re continuing to determine if there is anything that can be done in the meantime to alleviate the packet loss.

  4. Richard Partridge says:

    Engineers are still en-route and are expected to arrive on site shortly.

  5. Richard Partridge says:

    Our engineers have now arrived on site.

  6. Richard Partridge says:

    Work to replace the blade is currently ongoing.

  7. Richard Partridge says:

    The blade replacement hasn’t stabilised the issue, so we will be rebooting the Interxion core immediately.

  8. Richard Partridge says:

    Service appears to have been restored. We will be monitoring the situation closely.

  9. Richard Partridge says:

    An incident report on this event is currently being produced and will be made available as soon as possible.

  10. Neil Watson says:

    An incident report is now available and can be found here

Planned Maintenance:

Posted: Thursday, January 9th, 2014 at 12:12 by Steve Lalonde

Friday 17th January 2014 00:00 – 04:00

During the above maintenance window we will be upgrading the software on, this will require the router to be rebooted.

No customers are directly connected to this router and traffic through the router will be rerouted over alternate paths before the upgrade work begins.

The router will be offline for approximately 30 mins.


  1. Steve Lalonde says:

    This work is now complete.

Emergency maintenance:

Posted: Friday, October 1st, 2010 at 11:04 by Steve Lalonde

6th October 2010 01:00 – 01:30

During the maintenance window above, the router will be rebooted for a software upgrade to resolve some configuration issues. This should take less than 30 minutes to complete, during which time all directly connected customers without backup services will be off line.

This work has been scheduled to coincide with existing planned engineering work to reduce the impact on our customers.

Planned Maintenance: DSL core network

Posted: Saturday, July 17th, 2010 at 12:58 by Steve Lalonde

Wednesday 11th August 2010, 00:01hrs – 06:00hrs and
Thursday 12th August 2010, 00:01hrs – 06:00hrs

During the maintenance window above, We will be performing essential maintenance on our DSL network involving software upgrades and changes to the links between the DSL core sites at Interxion and Telehouse adding additional capacity and increasing resilience.

There will be several short (up to approx 15 minutes) outages during this work while routers are rebooted and DWDM equipment is added to the fibre paths between the sites.

We apologise for any inconvenience this may cause.

  1. Steve Lalonde says:

    We have finished the planned work for tonight, all systems are working normally.

    If your service is not working please contact support via the usual channels.

Planned work:

Posted: Thursday, January 14th, 2010 at 10:16 by Steve Lalonde

Friday 22nd Jan 2010, 04:00hrs – 04:30hrs

During the maintenance window above the IOS on the router will be upgraded to resolve some configuration issues. This software upgrade will require a reboot of the router which should take approx 10 minutes to complete, during which all directly connected customers will lose connectivity.

Traffic that would normally be routed through this equipment will route via alternate paths.

  1. Steve Lalonde says:

    This work was completed successfully.

Outage: Birmingham to London

Posted: Saturday, November 21st, 2009 at 11:24 by Martyn Haynes

The primary path from Birmingham to London is currently down.  Traffic is being routed via alternate paths, there may be a small increase in latency.

We have reported this to our supplier.  More details will be posted as and when they are made available.

  1. Martyn Haynes says:

    Further to the post above I have been advised that this is planned work and will continue for up to 24 hours. Traffic is being routed via alternative paths.