Posts Tagged ‘Planned’

Planned Maintenance: Sonicwall GMS

Posted: Monday, January 27th, 2014 at 09:50 by David Derrick

Monday 3 February 2014 10:00-12:00

During the above window the management system for our Sonicwalls will be upgraded. During this time, customers will be unable to view reports and our support
staff will be unable to make changes.

The operation of the appliances themselves will be unaffected and urgent changes can still be made by the NOC team.

Since this is only a point release no loss of data is expected but full backups will be taken should we need to roll back.

  1. David Derrick says:

    This work has been completed successfully.

Planned Maintenance: interxion2.core.enta.net

Posted: Thursday, January 9th, 2014 at 12:12 by Steve Lalonde

Friday 17th January 2014 00:00 – 04:00

During the above maintenance window we will be upgrading the software on interxion2.core.enta.net, this will require the router to be rebooted.

No customers are directly connected to this router and traffic through the router will be rerouted over alternate paths before the upgrade work begins.

The router will be offline for approximately 30 mins.

 

  1. Steve Lalonde says:

    This work is now complete.

Planned Maintenance: stepneygreen.core.enta.net

Posted: Monday, November 4th, 2013 at 12:34 by Steve Lalonde

0:01 – 06:00 Friday 22nd November  2013

During the above window we will be replacing stepneygreen.core.enta.net with a new router.

All services will be migrated to the new router, we expect downtime of approximately 1 hour during the window.

Affected services are:

  • Stepney Green IPSC interconnect
  • Stepney Green WBC interconnect
  • All ethernet lines terminating at Stepney Green
  • All wholesale ethernet lines via Stepney Green

 

  1. Steve Lalonde says:

    This work is now complete.

Planned Maintenance: Installation of new core routers.

Posted: Tuesday, September 24th, 2013 at 10:34 by Steve Lalonde

0:01 – 06:00 Friday 4th October 2013

During the above window we will be installing additional core routers in both Telehouse East and Telehouse North

The new routers will be connected to the existing routers and several core links will be moved to the new routers. Where a core link is being moved traffic will be switched to alternate paths before the link is moved.

No customer circuits will be moved during this work and no downtime is expected.

  1. Steve Lalonde says:

    Corrected Month to October

  2. Steve Lalonde says:

    This maintenance is now complete.

Reminder: Max MTU Maintenance

Posted: Monday, September 2nd, 2013 at 14:53 by Steve Lalonde

0:01 – 07:00 Friday 6th September 2013

This notice is a repost of the original from 6th August to remind customers of this important maintenance work.

In preparation for insertion of new core routers in the near future, we will be setting the maximum supported MTU to 9000 bytes.

Does this affect me?

  • This will only affect customer that currently have pseudo wires or wholesale handoff with the MTU set above 9000

What do I have to do?

  • If your MTU is greater than 9000 then change the MTU on your equipment to 9000 or less.

When should I change my equipment?

  • As soon as possible but before 06/09/2013

What happens if I do nothing?

  • After our maintenance, packets greater than 9000 bytes will not be able to pass through our core network and will be dropped. This will lead to an outage of your service if you do not check and validate your configuration in advance.

I have EWCS broadband does this affect me?

  • No, The MTU for EWCS is 1600 so nothing needs to be changed.

My MTU is less than 9000 can I turn it up?

  • Please do NOT change your MTU upwards without first consulting with our support team, as there may be other restrictions on your service that will affect you.

Advance notice: Max MTU

Posted: Tuesday, August 6th, 2013 at 12:00 by Steve Lalonde

0:01 – 07:00 Friday 6th September 2013

In preparation for insertion of new core routers in the near future we will be setting the maximum supported MTU to 9000 bytes.

Does this affect me?

  • This will only affect customer that currently have pseudo wires or wholesale handoff with the MTU set above 9000

What do I have to do?

  • If your MTU is greater than 9000 then change the MTU on your equipment to 9000 or less.

When should I change my equipment?

  • As soon as possible but before 06/09/2013

What happens if I do nothing?

  • After our maintenance, packets greater than 9000 bytes will not be able to pass through our core network and will be dropped. This will lead to an outage of your service if you do not check and validate your configuration in advance.

I have EWCS broadband does this affect me?

  • No, The MTU for EWCS is 1600 so nothing needs to be changed.

My MTU is less than 9000 can I turn it up?

  • Please do NOT change your MTU upwards without first consulting with our support team, as there may be other restrictions on your service that will affect you.
  1. Steve Lalonde says:

    This work is now finished, any issues please contact support via the usual methods.

Planned Maintenance: gs1.core

Posted: Monday, June 17th, 2013 at 09:25 by Richard Partridge

Tuesday 25th June 2013, 00:00 – 06:00

During the above maintenance window, the Global Switch core router will reloaded to allow for the deployment of an upgraded IOS, with the aim of resolving MPLS related issues. Directly connected customers will experience downtime during the reload, which should last for approximately 15 minutes.

Traffic that would normally be routed through this equipment will route via alternate paths.

  1. Ming-Yu Hsieh says:

    This maintenance work is now complete.

Planned Maintenance: DSL Network

Posted: Thursday, May 9th, 2013 at 16:34 by Steve Lalonde

Friday 7th June 2013, 00:00 – 02:00

During the above window we will be modifying the routing configuration of the DSL network in Telehouse and Interxion to improve traffic flow and reduce the time taken to route around faults.

The work will cause some routing instability, we do not expect there to be any downtime.

This is rescheduled work from 11th May

 

  1. Steve Lalonde says:

    This maintenance work is now complete.

Planned Maintenance: Telford based Virgin Media connectivity

Posted: Friday, April 26th, 2013 at 15:42 by Richard Partridge

Sunday 12th May 2013, 00:00 – 12:00

During the above window, necessary maintenance work will be carried out on the Virgin Media connectivity into our Telford headquarters.

This will only affect customers who take Virgin Media based services which terminate directly into our Telford Data Centre. These customers will be notified directly by a representative of the Support team.

  1. Ming-Yu Hsieh says:

    This maintenance work is now complete.

Planned Maintenance: DSL Network

Posted: Thursday, April 25th, 2013 at 10:00 by Steve Lalonde

 Saturday 11th May 2013, 00:00 – 01:00

During the above window we will be modifying the routing configuration of the DSL network in Telehouse and Interxion to improve traffic flow and reduce the time taken to route around faults.

The work will cause some routing instability, we do not expect there to be any downtime.

This is the rescheduled maintenance originally planned for 27th April

  1. Steve Lalonde says:

    This work has been cancelled and will be rescheduled for a later date.