Posts Tagged ‘Telford’

Planned Maintenance: Telford

Posted: Friday, November 30th, 2018 at 13:52 by Alistair Patterson

Saturday 8th December 2018 20:00 – Sunday 9th December 2018 04:00

 

During the above window we will be carrying out essential maintenance within the racks that terminate Openreach circuits in our Telford location. This is service affecting with downtime expected to be no longer than 4hrs, however the full duration of the window may be required to account for any unforeseen issues. All affected customers have been contacted individually.

  1. William George says:

    This work is now commencing.

  2. William George says:

    This maintenance is now complete.

Planned Maintenance: Telford

Posted: Wednesday, October 17th, 2018 at 11:41 by Mark Yardley

Wednesday 24th October 20:00 – 23:59

During the above window we will be performing cable management on equipment servicing Openreach leased line circuits terminating in our Telford location. Although this work is anticipated to cause no down time for services they should be considered at risk for the duration the window.

  1. Mark Yardley says:

    This work is now complete.

Planned Maintenance: Telford

Posted: Thursday, July 12th, 2018 at 13:55 by David Brewis

Sunday 15th July 2018 08:00 – 18:00

During the above window, Western Power Distribution will be conducting maintenance works to service the electricity substation supplying the local area. During these works, external mains supply will be disconnected to allow safe operation to all involved, in doing so our external generators will supply the Telford data centre allowing for continued and uninterrupted service.

We are speaking with the power company to obtain clarity as to the actual duration of works and will update if this becomes available.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window the Telford data centre should be considered at risk.

Planned Maintenance: Telford

Posted: Monday, June 18th, 2018 at 11:36 by David Brewis

Thursday 21st June 2018 08:00 – 09:00

During the above window, Western Distribution will be conducting maintenance works to service the electricity substation supplying the local area. During these works, external mains supply will be disconnected to allow safe operation to all involved, in doing so our external generators will supply the Telford data centre allowing for continued and uninterrupted service.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window the Telford data centre should be considered at risk.

  1. Mark Yardley says:

    This work is now complete and normal supply has been restored.

Planned Maintenance: Telford-dc3-2.core

Posted: Monday, April 23rd, 2018 at 17:41 by Gurinder Bansal

Wednesday 2nd May 2018 00:01 – 06:00

During the above window we will be replacing telford-dc3-2.core.enta.net with a higher capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes leased-lines, colocation and pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 30 minutes for each circuit, the full 6 hrs may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

  1. Mark Yardley says:

    This work is now complete.

Planned Maintenance: Telford DC2 Equipment

Posted: Tuesday, April 17th, 2018 at 21:11 by Jake Turner

Tuesday 24th April 00:00 – 06:00

During the above window we will be relocating the below equipment out of DC2 in Telford and into DC3. Downtime for each device should be no more than 30 minutes at any point within the window:

  • pwan-diag
  • pwan-kikker.edge
  • pwan-tlf.edge

Please note that during this window the Mirada virtual machine used for troubleshooting will be unavailable briefly and whilst pawn-kikker.edge is relocated all PWAN devices will show as unreachable. This will however not affect the operation of PWAN devices and no downtime will be experienced as a result. During the move of pwan-tlf.edge some customers will experience a loss of connectivity to colocation in Telford from their PWAN. Individual customers will be notified separately if this will directly affect them.

  1. Jake Turner says:

    This work is now complete

Planned Maintenance: Telford DC3

Posted: Tuesday, January 9th, 2018 at 11:00 by Jamie Smith

 Monday 15th January 2018 23:00 – Tuesday 16th January 06:00 

During the above window we will be performing necessary power and cable maintenance in the datacenter in preparation for the Installation of new hardware.

No down time is expected and all precautions will be taken to avoid any disruption, however during this time any customers within this data center should be considered at risk.

Any customers that may be at a particular risk due to the power work, will be notified.

  1. Jamie Smith says:

    This work has now been completed

At Risk: telford-dc3.core

Posted: Tuesday, January 2nd, 2018 at 11:12 by Jamie Smith

We have experienced a failure of one of the UPS devices that protects telford-dc3.core. Due to this failure telford-dc3.core is running without full resiliency.

We will be undertaking work to replace the failed unit and restore full power redundancy at 5.30PM.

Services connected to or through telford-dc3.core should be considered at risk until the work is completed.

Further updates will be provided when the work is due to start.

  1. Jamie Smith says:

    Engineers are now starting this work

  2. Jamie Smith says:

    This work has now been completed successfully

At-Risk: Telford Power

Posted: Wednesday, February 5th, 2014 at 14:57 by Steve Lalonde

Sunday 16th February 2014 09:00 – 17:00

We have been notified by Western Power Distribution that they will be carrying out planned work on the power network during the above window.

We have been advised that the work will not affect our power supply, but after recent power issues we thought it prudent to raise the work as at-risk.

Emergency Maintenance: telford-dc3.core.enta.net

Posted: Tuesday, November 13th, 2012 at 16:04 by Steve Lalonde

Wednesday 14th November 2012 00:05 – 01:00

During the above window we will be rebooting telford-dc3.core.enta.net to resolve an intermittent 1 way communication issue affecting multiple customers connected to this router.

There will be short (up to approximately 15 minutes) outage for users connected to the affected router during this work.

  1. Steve Lalonde says:

    This work is now complete.