Posts Tagged ‘VoIP’

Resolved Incident: VoIP calls

Posted: Thursday, October 10th, 2019 at 15:35 by david labouchardiere

Good afternoon.

We are aware of an issue that was affecting some users on our VOIP platform. We believe the issue has now been resolved and request any users affected to now retest the service.

Please accept our apologies for any inconvenience caused.

Incident: VoIP calls

Posted: Tuesday, October 1st, 2019 at 20:10 by David Brewis

Good evening.

We are currently aware of an issue affecting calls on the VoIP platform. We are investigating the problem and will provide further updates as soon as possible.

Please accept our apologies for any inconvenience caused.

  1. David Brewis says:

    Engineers continue to investigate with the aim to identify the cause disrupting service across our VoIP platform. We have been able to replicate the issue internally assisting with troubleshooting steps.

    We will continue to update with updates and progress as troubleshooting continues.

  2. Robin Posadas says:

    Engineers are continuing to investigate the problem and we will continue to update as further troubleshooting continues.

  3. Robin Posadas says:

    Engineers have now confirmed service has been restored. Any customers still experiencing issues should reboot their equipment before contacting our support department.

    We apologise for any Inconveniences caused by this outage

Incident: VoIP calls

Posted: Wednesday, September 25th, 2019 at 13:09 by david labouchardiere

We are currently aware of an issue affecting calls on the VoIP platform. We are investigating the problem and will provide further updates as soon as possible.

Please accept our apologies for any inconvenience caused.

 

  1. david labouchardiere says:

    Our engineers have now confirmed service has been restored. Please ask any affected customers to try rebooting their devices before contacting the support desk.

Incident : VoIP calls

Posted: Friday, August 16th, 2019 at 12:19 by david labouchardiere

We are aware of an outage affecting calls on the VoIP platform at approximately 11:00 today. Service is now restored and our engineers are investigating the underlying cause.

Please ask any affected customers to reboot their equipment if they continue to experience issues.

We apologise for any inconvenience caused.

Incident: VoIP registration

Posted: Tuesday, June 11th, 2019 at 09:34 by David Brewis

We are experiencing an issue with phone registration on SIP and Hosted accounts ordered from myuserportal, which is under investigation. Further updates will be provided by 10:30.

We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.

  1. David Brewis says:

    Service has been restored to users, if you continue to experience a problem we ask affected handsets are rebooted prior to calling.

    We apologise for any inconvenience caused.

VoIP Incident

Posted: Monday, December 10th, 2018 at 12:48 by David Brewis

We are currently aware of an issue affecting some users on our legacy VOIP platform. Engineers are currently investigating and a further update will be provided by 13:50.

  1. David Brewis says:

    We believe the incident to be resolved, during investigation engineers traced to a dns issue hosted on our legacy hosting platform. Our engineers restarted the service which has restored service and our engineers will continue to monitor.

    We apologise for the disruption caused by this incident.

Incident: VoIP

Posted: Wednesday, September 12th, 2018 at 09:46 by David Brewis

We are aware of an interruption to service affecting inbound calls on our Enrich platform. Our teams are investigating and will update hourly.

We apologise for any inconvenience during this time.

  1. David Brewis says:

    Whilst investigations continue, a small set of users appear to be working. We are asking for users to retest.

  2. David Brewis says:

    Service has been restored to users on the Enrich platform, if you continue to experience a problem we ask affected handsets are rebooted prior to calling.

    We apologise for any inconvenience caused.

Incident: Outgoing calls

Posted: Tuesday, January 16th, 2018 at 09:38 by David Brewis

We are currently experiencing disruption to a small number of customers for outbound calls on the VoIP platform. Engineers are currently investigating for a cause and updates will be provided as and when they become available.

  1. David Brewis says:

    Service has now been restored to outgoing calls, if customers continue to experience issues please call into the help desk whilst we will continue to monitor.

    We apologise for any inconvenience caused by this incident.

Incident: VoIP Disruption

Posted: Thursday, July 13th, 2017 at 10:46 by Richard Partridge

Engineers are currently investigating an incident that is causing a loss of service on our VoIP platform. Further information will be provided as and when it becomes available.

  1. Richard Partridge says:

    Service has now been restored. We apologise for any inconvenience.

Incident: VoIP Disruption

Posted: Wednesday, February 1st, 2017 at 09:37 by Mark Yardley

We are currently aware of an issue affecting some VoIP Enrich customers. Engineers are currently investigating and further updates will be provided as and when they become available.

  1. Richard Partridge says:

    The issue has been rectified and normal service has now resumed. Engineers will continue to monitor the platform closely.