Posts Tagged ‘Wolverhampton’

Incident: wolv6.core

Posted: Thursday, July 25th, 2019 at 12:15 by Gurinder Bansal

We have experienced a brief loss of connectivity to wolv6.core. Engineers are currently investigating and further information will be provided as and when it becomes available.

  1. Richard Partridge says:

    This incident is still under investigation. Further information will be provided as and when it becomes available.

  2. This outage has been attributed to our third party supplier, we are still awaiting an update as to what caused the drop. We will try and provide further information by 16:30 today.

  3. We have experienced another brief loss of connectivity to wolv6.core. This will be investigated as part of the previous outage and updates provided as soon as we have information back from the third party supplier.

  4. Our supplier has identified a fibre disturbance on their network between Bristol & London. The signal degrade has cleared at this time & a full investigation is under way. We are awaiting further details to form a more detailed RFO.

  5. Upon escalation of this issue with our supplier we have not received a detailed explanation for this outage and therefore a sufficient RFO can not currently published. We have asked for further investigation and hope to receive a more detailed explanation in the coming days.

  6. Our provider has come back to say this blip was due to a 3rd party contractor working on some fibre in the same pit as ours and inadvertently knocked / bent the bundle were on causing signal loss momentarily. They sent out an engineer to make sure the fibre wasn’t damaged and have confirmed it wasn’t.

Planned Maintenance: Wolverhampton TE

Posted: Wednesday, April 24th, 2019 at 11:09 by Gurinder Bansal

Friday 3rd May 2019 00:01 – 04:00

During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on wolv-te.core.enta.net.

We expect all services to have a maximum downtime of 1 hour. Services include: Leased lines, EWCS, Transit, Wholesale handoff and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 4 hours may be required to account for any unforeseen issues.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Incident: Wolverhampton PoPs

Posted: Friday, March 29th, 2019 at 10:19 by Jordan Coleman

We are currently aware of an issue affecting our Wolverhampton PoPs. Engineers are currently investigating, updates to follow as soon as available.

  1. Jordan Coleman says:

    Investigations have highlighted that there is a confirmed issue on the local power grid. This is affecting several post codes, which also cover the locations of the affected PoPs.

    Further updates will be provided when available.

  2. Jamie Smith says:

    Western power have confirmed the believe the Issue on the power grid to now be resolved.

    We apologise for any inconvenience this may have caused

Planned Maintenance: Wolverhampton TE

Posted: Monday, December 3rd, 2018 at 18:27 by Gurinder Bansal

Thursday 13th December 2018 00:01 – 06:00

During the above window we will be replacing wolv-te.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include: Leased lines, DSL, EWCS, Transit, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Planned Work: Broadband Upgrades

Posted: Tuesday, November 27th, 2018 at 17:22 by Steve Lalonde

Wednesday 5th December 2018 00:00 – 06:00

 

During the above window broadband users connected via Wolverhampton and Newcastle interconnects will be disconnected to reconnect via higher capacity interconnects. The time per user to reconnect will usually be less than 10 minutes, if your connection does not re-establish in 10 minutes it may be necessary to reboot your router.

Users on Wolverhampton and Newcastle interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. David Wheeler says:

    This work is now commencing.

  2. David Wheeler says:

    This work is now completed.

Incident: Wolverhampton TE Edge Device

Posted: Monday, October 16th, 2017 at 14:00 by Gurinder Bansal

We have just experience a brief loss of communication to one our edge devices in Wolverhampton TE. This resulted in a brief loss of service for directly terminated leased lines and broadband users. Service appears to have been restored however engineers are currently investigating.

  1. Adam Heath says:

    Our investigations confirm this incident as power related.

    We are working on root cause with our colocation provider, which is responsible for delivering our power, UPS, power monitoring and alerting at these locations.

    This remains at our highest priority and we are monitoring the situation closely.

Planned Maintenance: Wolverhampton TE

Posted: Thursday, January 26th, 2017 at 10:24 by Gurinder Bansal

Thursday 2nd February 2016  00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 15 minutes, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL (IPSC and WBC) and leased lines terminated in this location.

  1. Mark Yardley says:

    This work is now complete.

Emergency Maintenance

Posted: Thursday, December 2nd, 2010 at 00:04 by Steve Lalonde

Thursday 02/12/2010 01:00 – 06:00

Reminder: Emergency Maintenance affecting the following routers will be starting shortly

  • bir.core.enta.net
  • bir-te.core.enta.net
  • peterborough.core.enta.net
  • stoke.core.enta.net
  • telford-dc1.core.enta.net
  • telford-dc3.core.enta.net
  • wolv.core.enta.net
  • wolve-te.core.enta.net
  1. Steve Lalonde says:

    This work has now completed, all services are operating normally.

Emergency Maintenance: wolv.core.enta.net

Posted: Wednesday, May 5th, 2010 at 11:23 by Steve Lalonde

Thursday 6th May 2010 03:00 – 04:00

During the maintenance window above, the wolv.core.enta.net router will be rebooted to resolve some configuration issues. This should take less than 30 minutes to complete, during which all directly connected customers will be disconnected.

  1. Steve Lalonde says:

    This work was completed successfully.

Outage: Wolverhampton to Birmingham

Posted: Friday, March 12th, 2010 at 13:38 by David Derrick

Our link between Wolverhampton and Birmingham has gone down. We are investigating with our supplier. Traffic is being rerouted via alternate paths, some increase in latency may be seen.

  1. David Derrick says:

    Our supplier reports that engineers should be arriving shortly to find the exact location of the fibre break. There is no ETR at this time.

  2. Steve Lalonde says:

    Service was restored at 22:05 All traffic is now on the preferred paths.