Archive for August 22nd, 2006

IOS Upgrade- Router reload

Posted: Tuesday, August 22nd, 2006 at 13:01 by Neil Watson

We will be reloading the following router for an emergency software at approx 04:00hrs on 23rd August 2006
The expected downtime for the reload is 5 mins, during which, customers who are directly connected to this unit will suffer a small period of downtime. Other customers should not be affected, although there is a chance of some routing instability for a few minutes after the reload. We apologise for any inconvenience this may cause.

  1. Steve Lalonde says:

    this was sent out with the wrong router name originaly it is that will be rebooted and NOT

  2. Neil Watson says:

    Problems were unfortunately experienced during this work, causing a greater period of downtime than originally envisaged. Whilst the majority of customers will not have been affected, anyone directly connected to the router will have been without service until approximately 07.30 this morning. We currently have engineers on site in Telehouse who are monitoring the situation. At this present moment, we do not expect any further downtime from this work. We again apologise to the small percentage of customers affected.