Archive for August 30th, 2006

Generator Installation

Posted: Wednesday, August 30th, 2006 at 17:14 by Neil Watson

Given recent power issues we have been sourcing new capacity in relation to our backup generator supply. We are pleased to inform you that we have been advised that a single new 900kVA generator will be in place for Friday morning, when it can then be connected, without interruption, to our supply.We are currently planning for the work to begin at 08.00hrs on Friday morning; the work can be carried out whilst the main power supply is connected, therefore providing us with the opportunity to complete without downtime.

There is however a small risk associated with this method, as during the work we will be without back up generator. The work is envisaged to take less than 30 minutes to complete. Following on from the installation, the generator will be fully tested on Sunday morning, we are currently waiting to confirm the time of the test and will advise as soon as this is available.

In the near future we will be adding further capacity to our back up power and will add details to as appropriate.

  1. Neil Watson says:

    There has unfortunately been a delay in the work being carried out as described above. We are currently waiting for a confirmed time for the switchover and will advise as soon as possible.

  2. Neil Watson says:

    We have now confirmed that a full load test of the generator will take place this coming Sunday, 03rd Deptember 2006 at 08.00hrs.

ADSL Speed Issues

Posted: Wednesday, August 30th, 2006 at 12:23 by Neil Watson

Some ADSL end users are currently experiencing speed issues when connected to a selection of our LNS routers. We are currently investigating the issue and will report further information as soon as possible.

  1. Neil Watson says:

    ADSL speeds have now returned to normal for all customers. The problems were caused by a misconfigured LNS router that was announcing several routes, causing a multitude of traffic to pass through a router not designed for this load. The routes in question have now been removed from the router and service has been returned to normal. We again apologise for any inconvenience that the slow speeds may have caused.

Framestream router upgrade

Posted: Wednesday, August 30th, 2006 at 09:30 by Neil Watson

Date: 05th September 2006 00.00 – 02.00hrs

As part of our ongoing network monitoring, maintenance and improvements, we will be replacing routing equipment in Telehouse East this coming Monday night. The work involved is minimal, as the majority of tasks will be performed whilst the replacement equipment is offline; however a small period of downtime, in the region of a couple of minutes, will be required for all framestream customers. The swap over to the new 7206 NPE G1 router will be performed between midnight at 02.00hrs, during which Framestream customer should expect to see an a small outage on their circuit. We apologise for any inconvenience this may cause and wish to assure you that all steps are being taken to keep any disruption to a minimum.