Archive for September 8th, 2006

Planned ADSL maintenance

Posted: Friday, September 8th, 2006 at 16:30 by Neil Watson

Friday 15th September 2006, 01.00hrs – -5.00hrs

As part of our maintenance programme, we will be undertaking some work on the routers that terminate our ADSL service. This work involves the removal of and, with the current services from this equipment being transferred to a higher specification device, this will allow for future growth potential. At the same time it will also be necessary to reboot each LNS which will result in an outage for all DSL customers. Please be advised that during the maintenance window you may lose connection at several points. If, once maintenance is complete, you are unable to connect, please power down your equipment for a minimum of 15 minutes and retry.

Whilst completing this work we will also be renaming the LNS equipment. Please do not be alarmed by this name change as it is purely cosmetic and will have no effect on the end user experience.

  1. Steve Lalonde says:

    This maintenance slot is now complete. please refer any issues to the usual support channels.

Emergency Network Maintenance

Posted: Friday, September 8th, 2006 at 15:18 by Neil Watson

Thursday 14th September 2006 01.00hrs – 05.00hrs

Our network management team has become aware of a potential issue regarding core routers in our London ring. Whilst the issue poses no immediate threat to our network, it is essential that we apply an emergency software release to the routers to allow us to prevent any possible outage. This work will be carried out during the period specified above and will require a reboot of each core router in the network thereby causing outages at key points in our network. We will have engineers onsite to ensure that the service is fully restored as soon as possible.

During this work we will also be taking the opportunity to make improvements to our network configuration. This work will involve moving from a switched network model to a routed model, as a consequence of which, customers may perceive additional routing equipment showing in any trace routes performed. Please do no be alarmed by the visibility of additional equipment, as all traffic previously passed via this kit. The change will provide better diagnostic tools for any network issues and will ensure that our network capabilities are being utilised in the most efficient manner.

Please accept our apologies for any inconvenience that this may cause, we will as always endeavour to keep any disruption to a minimum

  1. Steve Lalonde says:

    This work is now completed

    any problems should be directed via the usual support channels