Posted in Emergency Work | 2 Comments »
The router crashed and was stuck at a rommon prompt.
Our out of band modem failed also so we had to visit the site to fix the problem.
After reloading the router on site it crashed again inside 30 seconds with an out of memory error.
When the router rebooted again it seemed to be stable but it was sending bad information into our IGP causing traffic to be sent to the wrong Destination.
We have now down graded the IOS on the router to a known stable version and all is now operating as expected.
We have also fixed the OOB modem so it should be posible to fix remotely if there is a further problem.
Apologies for any inconvenience caused.
Our engineers have now provided an Incident Report for this outage.
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