Archive for September 15th, 2006

ADSL maintenance update

Posted: Friday, September 15th, 2006 at 09:39 by Neil Watson

We are currently experiencing an increased call volume regarding ADSL issues, which may be linked to last night’s maintenance. The majority of issues are due to authentication problems. We would advise all our customers to follow our previous advice: if you are unable to connect, please power down your equipment for a minimum of 15 minutes and retry. We currently have engineers on site in Telehouse who are looking to rectify any problems. Updates will be made as soon as more information becomes available.

  1. Neil Watson says:

    Our engineers have now confirmed that all problems have now been resolved. Call volumes in support are now at a normal level. We apologise to anyone who experienced issues this morning.