Some ADSL users are currently experiencing a level of packet loss when connected to one of our 622 central pipes. This is being caused by a skewed distribution of sessions between the pipes, resulting in one pipe becoming congested, despite having sufficient capacity on the network. If you are suffering from packet loss, we suggest disconnecting and reconnecting your router to resolve the issue. We are working to ensure a fair distribution of sessions and will advise once the issue is resolved.
Archive for September 20th, 2006
01st October 2006 08.00 – 16.00hrs
We have been advised by our mains electricity supplier that there will be a power outage across the Stafford Park area of Telford on 01st October 2006 between the hours of 08.00 – 16.00. This work is being completed to increase power supply resilience in the area. All services supplied from, or located in, our Telford HQ datacentres will be affected switching to UPS and backup power as required.
Our backup generators will automatically take over the generation and supply of power during the power outage. We have sufficient fuel to service this time period, and have also secured additional fuel on short notice should it be required for any reason. We will also be arranging a test of the automatic switchover before the date of the planned work and will advise according once the details have been finalised.
Thusday 21st September 2006 07.00 – 07.30hrs
We have been advised by LINX that they wish to move a 10Gb port utilised by Entanet from temporary to permanent equipment. The work is scheduled to be carried out at 07.00hrs on Thursday 21st September 2006 and should have little impact as network traffic will reroute around the area.