Archive for November, 2008

Changes to distribution of ADSL users

Posted: Thursday, November 27th, 2008 at 11:32 by Neil Watson

In order to address some of the issues seen recently with an imbalance on our Central Pipes, we are making improvements to the method of distributing users between LNS equipment. These changes will enable us to better balance the pipes through the day to day re-connections that take place, which in turn will lead to an improved customer experience for all users. One of the disadvantages of such as system however, is that it removes the ability for end users to be able to see which Central Pipe they are currently connected to, as specific LNS equipment cannot be tied to an individual central.

Whilst it has been a difficult decision to make, we have decided to make these changes as the loss of information would have happened on the switch to the upcoming IPStream Connect product, which is expected for Q1 of 2009. These changes have been introduced to a small number of devices and will continue to be rolled out in the coming days.

  1. Neil Watson says:

    We appreciate the user feedback we’ve received regarding these changes, and are happy to be able to inform you that there is now an alternative method for determining which Central Pipe you are now connected to. An RSS feed is available which presents the information to you – the link for the feed is:

    Please replace username with your full username, including the realm (ie.

2Mbps Leased lines outages

Posted: Tuesday, November 25th, 2008 at 14:27 by David Derrick

A number of 2Mbps leased lines sites have gone down; affected circuits are across multiple entry points into our network. Our supplier is investigating at the moment.

Emergency Maintenance: Manchester 21CN

Posted: Tuesday, November 11th, 2008 at 12:36 by Steve Lalonde

We have detected a major fault with the router that serves our Manchester 21CN interconnect. The router is currently operational but could fail at any time and should be considered at-risk.

We have engineers on route with a replacement router, there will be approx 10 minutes downtime while the router is replaced.

Additional information on exact timings will be posted as available.