Archive for March 15th, 2010

WBC user authentication

Posted: Monday, March 15th, 2010 at 19:26 by Steve Lalonde

We have been experiencing authentication problems for some WBC users over the last 2 hours.

This issue has now been resolved and all affected users have reconnected.

  1. Marc Woolfenden says:

    There is now an outage report available for this issue. It can be found here.

Outage: Wolverhampton to Birmingham

Posted: Monday, March 15th, 2010 at 15:34 by Adam Heath

A link between Wolverhampton and Birmingham has gone down. We are investigating with our supplier. Traffic is being rerouted via alternate paths, some increase in latency may be seen.

  1. Martyn Haynes says:

    We have been advised that vandalism has been reported by Network Rail on a bridge which carries these fibres, engineer has been despatched to find breakage and is due on-site within the hour.

    Further updates will be made as and when they are available.

  2. Martyn Haynes says:

    We have been informed that engineers should now be on site, with further updates to follow.

  3. Steve Lalonde says:

    Service was restored at 21:20 traffic is now back on the preferred paths.

Emergency maintenance: VOIP platform

Posted: Monday, March 15th, 2010 at 11:35 by David Derrick

Between 06:00 and 06:30 tomorrow (16 March 2010) there will be a 15 minute downtime for the Entanet VOIP system. This is to enable the replacement of a faulty UPS. The system will be unavailable during that time.

  1. David Derrick says:

    This work has been completed successfully.