Our link between Leeds and Newcastle and Leeds and Sheffield is currently down. We are investigating the cause with our supplier who inform us they are experiancing a network outage in the Leeds area. Traffic is being rerouted via alternate paths, some increase in latency may be seen. Further updates will be provided as information becomes availiable.
Archive for April, 2010
Wednesday 19 May 2010 00:01 – 06:00
Our suppler will be carrying out essential network maintenance in Wolverhampton area to increase network capacity during the above window.
During this period the link between telford-dc1.core and telehouse-east2.core may experience up to 30 minutes downtime. All traffic will be routed via alternate paths, however there maybe a small increase in latency due to the increased path length.
We are experiencing issues with receiving calls to some of our telephone number from UK mobiles. Our engineers are currently investigating the cause of the issue. Calls from BT are terminating on our platform correctly.
We are currently aware of an issue with outbound calls impacting our VoIP Easy Access and Express products, as such some customers may be experiencing intermittent drops on outbound calls.
Our engineers are investigating this issue and further updates will be provided as more information becomes availiable.
Our link between Leeds and Newcastle is currently down. We are investigating the cause with our supplier, initial investigations indicate a Fibre break between Leeds and Washington. Traffic is being rerouted via alternate paths, some increase in latency may be seen.
We are aware of some issues with one the servers in our hosting cluster. cpp2.viper.enta.net has stopped responding. Customers who host web, mail or databases on this server will be suffering from loss of service. We currently have an engineer looking at it although at this stage we do not know the extent of the problem.
Please accept our sincere apologies for any inconvenience this may cause.