Archive for January, 2011

Posted: Monday, January 17th, 2011 at 01:17 by Adam Heath

Customers are advised that we have lost connectivity to, services who are directly connected to this node, including IPSC and WBC DSL tails utilising this node will be unavailable.

Our engineers are currently investigating, more information will be made available as it is received.

  1. Neil Watson says:

    Apologies for not being able to provide an update regarding this issue until now. We can however confirm that the problem has been caused by a forced unauthorised removal of equipment from our location within Stepney Green. Our engineer has been on site for some time and further engineers are en-route with replacement hardware. We are however unable to install the replacements until the police have attended site. Naturally we apologise for the problems that connected customers are experiencing and wish to reassure you that we will restore services as soon as possible.

  2. Neil Watson says:

    Scenes of Crimes Officers have now attended site and have confirmed that our engineers are able to start to replace the equipment and to restore services. It is expected that this process may take slightly longer than usual as we have to assess the damage caused to cables and fibres during the incident. Service will however be restored as soon as possible.

  3. Neil Watson says:

    The majority of services, including ADSL through IPSC and WBC have been restored. Our engineers are continuing to work to restore the remaining services. If DSL customers are still unable to connect, please ensure that your router has been rebooted before contacting our support team.

  4. Richard Partridge says:

    An incident report has now been made available for this issue. It can be found here.

VoIP Connection Delays

Posted: Tuesday, January 11th, 2011 at 13:54 by Gurinder Bansal

We are currently experiencing intermittent issues with inbound and outbound VoIP calls, which result in delays establishing initial connections.

Engineers are investigating and we apologise for any inconvenience caused.

  1. Richard Partridge says:

    The underlying problem has been identified and corrected. Normal service has resumed and remained stable as of yesterday afternoon.

  2. Richard Partridge says:

    An incident report has now been made available for this issue. It can be found here.