Archive for January, 2012

Planned Maintenance: Blade Upgrades

Posted: Monday, January 30th, 2012 at 12:22 by Steve Lalonde

Wednesday 8th Febuary 2012, 00:00hrs – 06:00hrs

We will be replacing blades in the following routers:-


There will be several short (up to approximately 20 minute) outages during this time affecting all customers directly connected to the above routers.

Some routing instability is also expected as traffic is routed over alternative paths.

  1. Steve Lalonde says:

    Work on and has now been completed, no customers were disconnected during this maintenance.

    We will be rescheduling the work on both and due to problems with the cable management.

    All tonights maintenance work is now finished.

Planned Maintenance: PWAN Infrastructure

Posted: Monday, January 9th, 2012 at 13:37 by Gurinder Bansal

Tuesday 24th January 2012, 00:00hrs – 06:00hrs

During this maintenance window, additional PWAN infrastructure is being added into our Global Switch POP in London. We are also taking the opportunity to upgrade the IOS on core PWAN routers. There may be several short (up to approximately 15 minutes) outages during this time affecting all PWAN customers.

It should be noted that this maintenance will only affect PWAN customers.


  1. Steve Lalonde says:

    This maintenance work is now complete.

Stoke POP power

Posted: Friday, January 6th, 2012 at 06:32 by Neil Watson

There has been a power failure at our POP in Stoke. The UPS batteries are now exhausted and we have lost contact with the router. We do not have an ETR at the moment.

  1. Neil Watson says:

    It has been confirmed that power has been restored to the pop, however our kit has not returned to service. We are continuing to investigate and will update as soon as possible.

  2. Steve Lalonde says:

    Service is now restored, investigations continuing as to root cause.