We briefly lost connectivity to our Glasgow POP due to an unscheduled reload. Engineers are investigating the cause.
Archive for October, 2012
We are aware that one of our upstream suppliers has issues at the moment causing problems with our VoIP service. This is causing post dial delays and one way audio issues. In order to minimise the impact we have re-routed the calls which should help ease the issue until a fix is completed by the supplier. We will update as further information becomes available.
We are aware that some customers are experiencing a degraded service currently, with a level of packet loss being seen. Customers routing traffic in the northern half of the UK are more likely to experience the issue. Our engineers are working to diagnose the problem and will advise on any action needed to correct it.