Severe weather potentially affecting our service

Posted: Tuesday, November 27th, 2012 at 09:38 by Neil Watson

Our suppliers, BT Wholesale and Openreach, have informed us that due to severe weather conditions in several parts of the UK, including 224 flood warnings and 297 flood alerts from the environment agency, there will be an impact on their and hence our broadband service.

They are prioritising fixing faults, and therefore our average provision times are likely to extend by at least 5 days as they divert resources to dealing with repair.

Whilst we have not yet received notices from other suppliers, it is expected that similar delays and issues will be experienced with all providers. We will update as more information becomes available.

13 Responses to “Severe weather potentially affecting our service”

  1. Neil Watson says:

    An official MBORC (Matters Beyond Our Reasonable Control) has been received which advises the following:

    It will probably come as little surprise that due to the recent severe weather conditions witnessed in many parts of the UK, Openreach, with regret, will declare MBORC for repair activities on the following 11 areas (of 70 SOM patches) with effect from 14:00 today 30 November 2012:-

    Coventry
    Derby/Nottingham
    Exeter
    Humber
    Newport/Worcester
    North Wales
    Stoke/Chester
    Swansea
    Swindon
    Taunton
    Truro

    In these areas, we have seen extremely high rainfall and some flooding that has severely restricted access to our network apparatus and our underground infrastructure that is heavily impacted.

    We are directing available resource into these patches to bring the position back to normality as quickly as possible.

    We are closely monitoring these recovery actions and will remove MBORC as soon as service can be restored to the levels they were at immediately before the recent poor weather.

  2. Neil Watson says:

    A further two areas have been added to the list of MBORC areas. These are:

    Central Downs
    East Downs

  3. Wayne Hawtin says:

    BT advise they have now been able to remove MBORC from the two locations shown below:

    Derby and Nottingham
    Exeter

  4. Wayne Hawtin says:

    MBORC has now been removed from a further five areas:

    East Downs
    Coventry
    Humber
    Stoke/Chester
    Taunton

    MBORC remains in place in the following six areas:

    Central Downs
    Newport/Worcester
    North Wales
    Swansea
    Swindon
    Truro

  5. Wayne Hawtin says:

    Due to extremely high rainfall and extensive flooding over the Christmas period, the list of areas subject to MBORC has been updated as follows:

    Aylesbury
    Birmingham/Black Country
    NE Scotland
    West London
    Bristol
    Bournemouth
    Derby/Nottingham
    Durham/Teesside
    Exeter
    Mid Wales/Shrewsbury
    North London
    Northumberland/Wearside
    Southampton
    South Yorkshire
    Stoke/Chester
    West Downs
    Central Downs
    Newport/Worcester
    North Wales
    Swansea
    Swindon
    Truro

    We will continue to provide updates on the situation as they become available.

  6. Wayne Hawtin says:

    Due to continuing adverse weather conditions across the UK a further 4 areas have been added to the list of MBORC areas:

    Hemel Hempstead
    Broadlands
    Peterborough
    Colchester/Ipswich

  7. Wayne Hawtin says:

    MBORC has now been lifted in the following five areas:

    Birmingham/Black Country
    Bristol
    Derby/Nottingham
    North London
    South Yorkshire/Chesterfield

    MBORC now remains in the following areas:

    Aylesbury
    Bournemouth
    Broadlands
    Central Downs
    Colchester/Ipswich
    Durham/Teesside
    Exeter
    Hemel Hempstead
    Mid Wales/Shrewsbury
    NE Scotland
    Newport/Worcester
    North Wales
    Northumberland/Wearside
    Peterborough
    Southampton
    Stoke/Chester
    Swansea
    Swindon
    Truro
    West Downs
    West London

  8. Wayne Hawtin says:

    BT advise they have now been able to remove MBORC from a further 5 locations:

    Aylesbury
    Colchester/Ipswich
    Durham/Teesside
    Hemel Hempstead
    West London

  9. Wayne Hawtin says:

    BT advise they have been able to remove MBORC from a further 3 locations:

    North East Scotland
    Northumberland/Wearside
    Stoke/Chester

    MBORC remains in the following 13 areas:

    Broadlands
    Peterborough
    Bournemouth
    Exeter
    Mid Wales/Shrewsbury
    Southampton
    West Downs
    Central Downs
    Newport/Worcester
    North Wales
    Swansea
    Swindon
    Truro

  10. Wayne Hawtin says:

    BT advise they have been able to remove MBORC from a further 3 locations:

    Truro
    Mid Wales/Shrewsbury
    Swindon

    We will continue to monitor the situation and provide updates when they become available.

  11. Wayne Hawtin says:

    BT advise they have been able to remove MBORC from a further 3 locations:

    Broadlands
    Peterborough
    West Downs

    MBORC still remains in place in the following 7 areas:

    Bournemouth
    Exeter
    Southampton
    Central Downs
    Newport/Worcester
    North Wales
    Swansea

  12. Wayne Hawtin says:

    BT advise they have now been able to remove MBORC from Central Downs.

  13. Wayne Hawtin says:

    We are very pleased to confirm that BT have been able to remove MBORC from all of the remaining locations, as listed below, with effect from 08:00 today, 1 February 2013.

    Bournemouth
    Exeter
    Southampton
    Newport/Worcester
    North Wales
    Swansea

    This weather related MBORC is now closed.

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