Archive for January 17th, 2014

Incident: xDSL connectivity

Posted: Friday, January 17th, 2014 at 16:40 by Gurinder Bansal

We are aware of an issue currently affecting our xDSL customer base, manifesting itself as poor performance.

Our Systems team are currently investigating. Further information will be provided as and when it becomes available.

  1. Richard Partridge says:

    Throughput levels across the broadband network have now returned to normal. We are currently monitoring the situation closely whilst our investigation continues.

  2. Richard Partridge says:

    We’ve identified a residual issue affecting EWCS customers. A work around is currently being implemented.

    Further work may be required to resolve the issue. More information on this will be provided once we finalise a plan of action.

  3. Richard Partridge says:

    The work around has now been deployed and we’re seeing improvement in bandwidth utilisation for EWCS based customers.

    Further updates will follow.

  4. Steve Lalonde says:

    Subsequent engineering work has resolved the issues and the network is now performing correctly.

    An investigation is being conducted into the initial cause of the fault and an incident report will be made available next week.

  5. Richard Partridge says:

    An incident report has been made available for this issue. It can be found here.